New Dealer eval: Typical return policy?
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Cruiser
Joined: Feb 2008
Posts: 130
Likes: 0
From: Christiansburg, VA
New Dealer eval: Typical return policy?
What is the typical return policy for HD Apparel? I bought a leather Jacket less than a year ago at a dealer 60 miles away and the end of the zipper came off. I tried to take it to a local dealership (new dealer, first experience) and they told me I had to take it back to the dealer I bought it at to return it. They said it would be covered, but they wouldn't send it in. I asked what would happen if i had bought it half way across the country and they just shrugged.
I am concerned that this might be a sign that the new dealership here is not as customer-oriented as I would like (meaning, screw them, I'm not going back. I'll just drive an hour vs. 2 minutes).
Is this type of policy normal?
I am concerned that this might be a sign that the new dealership here is not as customer-oriented as I would like (meaning, screw them, I'm not going back. I'll just drive an hour vs. 2 minutes).
Is this type of policy normal?
Road Warrior
Joined: May 2008
Posts: 1,774
Likes: 3
From: Chattanooga, TN
Greetings,
Yep, that's what I would have expected as well. I too am not familiar with the warranty on HD apparel, but I'm sure the place you bought it from would help out more since you'd be in their system and have probably bought more than the jacket from them over the years.
Yep, that's what I would have expected as well. I too am not familiar with the warranty on HD apparel, but I'm sure the place you bought it from would help out more since you'd be in their system and have probably bought more than the jacket from them over the years.
Elite HDF Member
Joined: Apr 2008
Posts: 3,900
Likes: 4
From: way down upon the Suwannee River
If you're talking about the pull tab on the zipper just get a small key ring and slip it through Had to do that on all my zippers, looks ok too. You said you bought the jacket less then a year ago. How much less? 90 days is about the limit I've seen on clothes returns.
Ultimate HDF Member
Joined: Nov 2007
Posts: 6,975
Likes: 12
From: NJ
I'd be very surprised if you get any satisfaction at the other dealer either. I took a $20 part back once and it was like they were doing me a favor. I left thankful to get store credit. Let us know how you make out.
HD dealers definitely aren't Home Depot or Wally World when it comes to returns. It's almost like it's coming out of their pocket and maybe it is.
Sure does **** you off though when you're used to liberal return policies of most stores.
HD dealers definitely aren't Home Depot or Wally World when it comes to returns. It's almost like it's coming out of their pocket and maybe it is.
Sure does **** you off though when you're used to liberal return policies of most stores.
Banned
Joined: Mar 2008
Posts: 703
Likes: 1
same problem happened to me exactly the same.had the jacket 28 days so they wouldnt give me a new one they said they would send it in but had no way of knowen when i would get it back. in other words f#### you.I took the jacket to a boot repair store and had it sewd up,dosent quite kook like it should because there wasnt enough leather to sew up.the zipper heads cutting the leather probally cant read rulers.oh well iam all about aftermarket parts and acc. now
Cruiser
Joined: Oct 2008
Posts: 152
Likes: 0
From: Kingwood, Texas
I noticed the other day as I was at the register of my local dealer a sign that said they do not accept returns from other dealers. They must be independent and therefore it is their money. ....not Wally World for sure.
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