Warranty issue rant
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Cruiser
Joined: May 2008
Posts: 154
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From: Beaman, IA
Warranty issue rant
This would be over my rear fender issue. It didn't get the base coat painted correctly on I'm guessing 15-20% of the fender. It's two different colors. Part of the problem I'm having dealing with them is that some of it's covered by the seat and chrome fender support. My issue is it's not a nick or scratch, it's in the base coat and quiet a large area. I'm calling it poor workmanship and in my opinion should be covered by the warranty which is for 24 months.
Any way they gave me a nine page print out of their viewing procedure. One of my issues is these pages are not in my warranty pages. How come we have two warranty books? Mines kind of short and sweet. Theirs must be kind of huge.
Any way, I got the customer service number and will probably call. In the mean time I'm getting ready to do pipes,air cleaner, and fuel management. Now all will be after market. I thought about a HD SERT or the new one, can't remember what it's called. Not now. I can't believe we pay this type of money and they won't stand behind their workmanship any better than this.
Any helpful hints on how to procede? I'm not that experianced at talkin' spin. I just thought my better option would be to close my checkbook to HD unless I don't have much other choice.
Comments?
Any way they gave me a nine page print out of their viewing procedure. One of my issues is these pages are not in my warranty pages. How come we have two warranty books? Mines kind of short and sweet. Theirs must be kind of huge.
Any way, I got the customer service number and will probably call. In the mean time I'm getting ready to do pipes,air cleaner, and fuel management. Now all will be after market. I thought about a HD SERT or the new one, can't remember what it's called. Not now. I can't believe we pay this type of money and they won't stand behind their workmanship any better than this.
Any helpful hints on how to procede? I'm not that experianced at talkin' spin. I just thought my better option would be to close my checkbook to HD unless I don't have much other choice.
Comments?
Banned
Joined: Mar 2007
Posts: 3,706
Likes: 7
From: Woodstock, Ont , Can
I would insist a rep look at it. After that you should have no problems, unless he's a blind idiot. Hidden or not the paint is defective. Some of the HD dealers are the worst sobs when it comes to claims, like it has to come out of their own pocket or something.
Ron
Ron
Last edited by rbabos; Jan 31, 2009 at 02:53 PM.
Ultimate HDF Member
Joined: Nov 2008
Posts: 8,280
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From: Portland Oregon
have had past experiences making this statement all too true
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Cruiser
Joined: May 2008
Posts: 154
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From: Beaman, IA
Part of the deal about running this paint issue up the flag ploe with the dealer was to see if I need a new one. Dealer that is. I was thinking of contacting the dealer in Ames to see what they might have to say.
So if I call the number the warranty guy gave me is that when I will talk to a rep? Or is that farther up the chain?
So if I call the number the warranty guy gave me is that when I will talk to a rep? Or is that farther up the chain?
Cruiser
Joined: Nov 2008
Posts: 147
Likes: 0
From: Virginia
Got a story. Dropped the bike on a sandy turn. Damage to various bolt on parts and the bags - leather FLSTC. Going over the bike with the shop, I point to scratches on the right bag. Mec starts to go on about how cows have various flaws and the warranty won't cover it. I look him in the eye and say "What warranty you talking about?" This is insurance coverage and this is crash damage. Says, Oh. yeah, we'll change it I guess.
These guys are programed!!!
These guys are programed!!!
Extreme HDF Member
Joined: Nov 2007
Posts: 10,788
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From: Texas
+ 1 for what Pop Pop said!
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Grand HDF Member
Joined: May 2007
Posts: 3,553
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Don't deal with the dealership. Call the moco directly. Buddy of mine got his 07 street glide replaced (electrical issues) with an 08 after telling the dealership to **** up a rope and calling the HD corporate direct.
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