What would you do!
Stellar HDF Member
Joined: Jan 2007
Posts: 3,447
Likes: 163
From: Northern VA
On December 19th I put a down payment on a new Ultra. At the time I wanted a luggage rack and a factory security system installed. Nothing else. When I picked the bike up, I was handed the final bill for the bike and the installed accessories and I paid it in full that day. Fast forward 2 weeks and the passenger foot rest falls off the bike due to a broken bolt. I took the bike to my local HD ( not the dealer I bought the bike) to have the bike fixed and the service manager asked if I had installed the passenger adjustable foot pegs. I told him I thought that was standard on the bike and he informed me that it was an installed accessory. He wasn't trying to deny the fix, just trying to find out how the bolt snapped. I said wow, a stealer giving you something extra. Kudos to the HD dealer I bought the bike from. Today, I recieved a messsage on my cell from the service of the selling dealer and said I had a small outstanding bill that I need to pay before the end of the month. It was for the installation of the passenger foot pegs, $209.00. What would you do? I do have the title to my bike and a bill of sale that says paid in full but I want to do what is fair. I want to maintain a good relationship with this dealer as I get 20% off anything for life. I thought I may offer to pay half and they pay half. ????
Mark
Mark
Last edited by Plow64; Feb 17, 2009 at 04:45 AM.
Cruiser
Joined: Apr 2008
Posts: 222
Likes: 1
From: NC
If you made an offer on the bike as it sat, with the footpegs on it. Then your offer included the bike as a whole. I would tell them to go get bent if they were rude and didn't accept your $150 offer. If they wanted to remove the pegs fine, just give me $100 for gas and my time and I will bring the pegs back to you. Considering there attitude towards your generous offer and the fact you had to get the pegs fixed by a different dealer after they installed them, I'm not so sure I would want them working on it.
Extreme HDF Member
Joined: Feb 2006
Posts: 10,471
Likes: 1
From: Heart of Missouri
They never replaced the passenger floorboards. The pegs blend in nicely behind the floorboards and are hard to see unless you are looking for them. I would have never noticed them when I picked up my bike if the salesman hadn't pointed out how to use them. My wife has never used them but the bike is still new and she has'nt ridden with me much. I think I will offer the dealer cost on the peg, no labor. This way they don't make money but they don't loose any either except for about 10 minutes labor. I think that would be a good gesture on my part.
Mark
Mark
Last edited by RDKingRider; Feb 17, 2009 at 07:25 AM. Reason: forgot text
Seasoned HDF Member
Joined: Jun 2005
Posts: 12,946
Likes: 32
From: Colorado Springs, CO
I'd tell the owner you were willing to pay until the service manager became rude. Now, You're not paying. Tell the owner that the service manager just cost him money.
As soon as the guy tried to get $hitty with you, all bets are off, IMHO.
~Joe
As soon as the guy tried to get $hitty with you, all bets are off, IMHO.
~Joe
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SoCalSoftailSlim
General Harley Davidson Chat
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Dec 20, 2012 02:32 PM
bolt, broken, davidson, dyna, footpegs, footrest, harley, harleyforum, installing, mooresboro, nc, passenger
