Contacting CEO - Anyone know?...
Thread Starter
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Cruiser
Joined: Aug 2009
Posts: 115
Likes: 0
From: Pataskala, Ohio
I appreciate the info contained in most of the replies on this thead, but I don't see any good reason for responses geared towards being argumentative.
I cannot be more specific at this time, because I do not believe in publically making an entire company look bad simply because an individual or two is not doing their job effectively. Having owned a few businesses myself over the years, I know that there are times when going straight to the top can save time and is even appreciated by the company management if matters are brought to their attention in a proactive way.
Like I said, I would prefer to handle this by dealing with someone that can get this solved amicably. If it can be handled that way and the problem solved, than I see no reason to make the company look bad when it is possible and even likely that only one or two people are not doing their jobs properly.
Road Warrior
Joined: Aug 2009
Posts: 1,432
Likes: 0
From: Central Florida, USA
MidnitEvil is right. The stores are independent businesses. Granted, they are the face of Harley to John Q. Public, but you still have to go through them to get anything done. I'd work my way up through the store's chain first. Usually it's pretty easy to talk to the owner and if you handle the matter calmly and rationally they'll treat you with respect and concern too. I've only seen a dealer use the "nuclear option" when the customer he was dealing with was just being irrationale and unreasonable in his requests. In spite of what many feel on these boards the dealers really aren't out to screw you, thay want and need your business, but they are also running a business and what they will or will not do has to make sense for the business too.
Good luck and let us know how it comes out.
Good luck and let us know how it comes out.
Thread Starter
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Cruiser
Joined: Aug 2009
Posts: 115
Likes: 0
From: Pataskala, Ohio
Thanks, but I guess I didn't clarify something. The dealer is not who I believe is responsible for this problem. They are doing everything they can to get me my bike, but are basically getting the same run around that I am. The problem I am having goes beyond the dealer, and trying to go slightly up the chain isn't working because the people will not tell me who is next line line and how I can speak directly with them.
So, if I can get some contact information here, I think we can make some progress. Of course I know that the CEO is not going to deal with this directly, but he can sure assign it to someone else who may feel the need to handle it with a little more urgency... unlike worrying about satisfying "Joe Smoe" (that would be me).
So, if I can get some contact information here, I think we can make some progress. Of course I know that the CEO is not going to deal with this directly, but he can sure assign it to someone else who may feel the need to handle it with a little more urgency... unlike worrying about satisfying "Joe Smoe" (that would be me).
Outstanding HDF Member
Joined: Apr 2008
Posts: 3,140
Likes: 17
From: Wisconsin
Man, not trying to stir the pot, but OP, you bought your first Harley in August, traded it for a new one and are supposed to take delivery today. You don't have the bike yet but have an issue you want to take up with the CEO at the MOCO? 
Well, welcome to the forum, I'm sure once you find all the little nuances of a new HD we will be entertained with future posts.
Well, welcome to the forum, I'm sure once you find all the little nuances of a new HD we will be entertained with future posts.
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Road Warrior
Joined: Sep 2009
Posts: 1,594
Likes: 5
From: warner robins, ga
I cannot be more specific at this time, because I do not believe in publically making an entire company look bad simply because an individual or two is not doing their job effectively. Having owned a few businesses myself over the years, I know that there are times when going straight to the top can save time and is even appreciated by the company management if matters are brought to their attention in a proactive way.
i understand youve tried starting from the bottom and working your way up with unsatisfactory results, but there must be a better way than going straight to the CEO. surely HD has a quality control or customer service hotline you can call.
and just my opinion here, but i think the forum would be better equipped to help you if you clued us in to at least what *type* of problem youre having. mechanical? contractual? monetary? being cryptic and vague isnt exactly helpful....
ps: i have a secret, but i cant tell you what it is!
(meant in good humor.)
Outstanding HDF Member
Joined: Jun 2005
Posts: 2,615
Likes: 31
From: Charlotte Area
From OP's comments, i would deduce that he has been promised a delivery date and now his date is past and he has no bike. I don't believe that a delivery date is guaranteed due to many faactors including labor, material shortage and reduction of plant production. i may be barking up the wrong tree but that's what my Sherlock Holmes mode tells me. You may want to contact the zone manager and go up that way until you get to the CEO. But at least allow those in the food chain to try to appease you. Or ask your dealer to do a dealer trade and find you a bike.
Good luck
Bubba
Good luck
Bubba