Lots of Harley Complaints?
Thread Starter
|
Ultimate HDF Member
Joined: Jun 2009
Posts: 6,932
Likes: 4
From: 46th State, USA
Lots of Harley Complaints?
Would you consider this a lot of complaints about Harley and service? How many do you think are legitament? Just wondering.
Road Master
Joined: Nov 2008
Posts: 1,071
Likes: 109
From: LA - (Lower Alabama)
Would you consider this a lot of complaints about Harley and service? How many do you think are legitament? Just wondering.
The positive side of consumer response is only shown by repeat sales and consumer support.
Elite HDF Member
Joined: Aug 2006
Posts: 3,863
Likes: 21
From: Kennewick, WA
No, because this is a Google search only on complaints. If you did this for any manufacturer it would yield similar results, even for the best. Plus, it is well know that few people ever documents the positive side of consumer experience whereas the negative is heavily documented.
The positive side of consumer response is only shown by repeat sales and consumer support.
The positive side of consumer response is only shown by repeat sales and consumer support.
One thing I have to add is 99% of complaints are caused by the dealers **** poor service not by the manufacture. Most of these dealers won't go out of their way to take care of the customer. I think most people generalize when they complain and just say Harley sucks as apposed to bitching about the dealer. Another thing is the dealer will use Harley as the scape goat. I have seen it in the John Deere dealership I used to work at, they don't file the paperwork properly, warranty is denied so pass it on to the customer and say Deere rejected it. Just in-experience, lazy don't give-a-******** we are stuck dealing with!
Banned
Joined: Aug 2009
Posts: 771
Likes: 2
From: Hurricane,WV
Hum... it does look like most of the complaints were about Harley as a manufacturer, and not dealerships. But, I do agree that it would be hard to Google on good feedback and find anything. It does go to show you that word of mouth can be good or bad advertising for any company.
Supporter
Joined: Jan 2007
Posts: 15,787
Likes: 5,615
From: along the shore of Mishigami
A lot of new owners are from the off shore muti cylinder engine variety where smoothness is the goal. Complaints about vibrations on a Harley. Or concerns about the lack of horsepower. Or this and that. When I moved into the Harley fold I knew what to expect and what not to expect. Dealers, if I don't get the service that is reasonable then I don't go back until they change hands, most will. This site can be construed on any vehicle or product made by man. What would really concern me is flying on the space shuttle, those are built by the lowest bidder.
Elite HDF Member
Joined: Feb 2008
Posts: 3,817
Likes: 2
From: Novi MI
I dunno. The owner of the '08 Heritage that can't reach the kickstand and he's 6'2"? I'm 5'7" and I have no problem. Lots of complaining about heat. Several on the Heritage. I don't have any problem. One guys thigh got burned. Try wearing jeans when you ride? I'm sure there's plenty of legitimate complaints but lots of whiners also. This is my 3rd Harley and I've never had any problems.
Cruiser
Joined: Sep 2009
Posts: 178
Likes: 0
From: Western Kansas
I would agree.....people tend to complain more often than compliment.
And as pointed out...look at the nature of the complaints. Most of the complaints that I have heard about H-Ds reflect on the very nature of the beast, or unrealistic expectations on H-D products.
And as pointed out...look at the nature of the complaints. Most of the complaints that I have heard about H-Ds reflect on the very nature of the beast, or unrealistic expectations on H-D products.
Trending Topics
Road Warrior
Joined: Jul 2008
Posts: 1,286
Likes: 5
From: Arizona
A lot of new owners are from the off shore muti cylinder engine variety where smoothness is the goal. Complaints about vibrations on a Harley. Or concerns about the lack of horsepower. Or this and that. When I moved into the Harley fold I knew what to expect and what not to expect. Dealers, if I don't get the service that is reasonable then I don't go back until they change hands, most will. This site can be construed on any vehicle or product made by man. What would really concern me is flying on the space shuttle, those are built by the lowest bidder.
A dealer has to screw alot of customers before HD will step in and pull the franchise...most disappear for other reasons.
A friend of mine worked for a company that did contract work for both the Govt. and NASA...Lowest bidder does NOT equal cheap...since when has our Govt. been budget conscience?
Tech23
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
Road Warrior
Joined: Jul 2008
Posts: 1,277
Likes: 1
From: Haney, British Columbia
Complain as much as you like. I hope the folks who lodge these complaints find solutions to make there experience better. Not all dealers run the same way. However, I must add that the Barnes and Trev dealerships here in Vancouver British Columbia are the best bunch of folks I have ever dealt with. I'm sure there are many more great dealers too.
Barnes in Langley and Port Coquitlam!...luv you guys!
Barnes in Langley and Port Coquitlam!...luv you guys!