problems reaching Superbrace???
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Tourer
Joined: Jul 2009
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problems reaching Superbrace???
At the end of December, I took advantage of Superbrace's Christmas season pricing and ordered a fork brace for my bike. Sent in the C.C. info, got a confirmation email promptly thanking me for my purchase. C.C. was charged, it's all good, right?
Wrong. Today is 15 days since I placed the order and paid for it, and beyond the email I got on Dec. 29th, I have not seen my brace, nor have I had any luck in contacting Superbrace via email.
3 have been sent to them so far, no reply. I'll be phoning them in the morning, though. Has anyone else had problems contacting these folks?
I bought from them because I've heard a lot of good things about their product...I'm starting to wonder if that was a good choice..........
Wrong. Today is 15 days since I placed the order and paid for it, and beyond the email I got on Dec. 29th, I have not seen my brace, nor have I had any luck in contacting Superbrace via email.
3 have been sent to them so far, no reply. I'll be phoning them in the morning, though. Has anyone else had problems contacting these folks?
I bought from them because I've heard a lot of good things about their product...I'm starting to wonder if that was a good choice..........
Outstanding HDF Member
Joined: May 2009
Posts: 2,932
Likes: 32
From: Broomfield, CO
+1......if you can't reach them by phone and they still haven't responded to your e-mails, contact your credit card company.
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Tourer
Joined: Jul 2009
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Got ahold of them this afternoon by phone. When I explained my frustration, the number of ignored emails, etc...no apologies, no explanation other than "well, we were closed the week between Christmas and New Years".
I understand there are a LOT of businesses that close between holidays. Most of them put up some kind of friggin NOTICE on their website too, especially when they have a Holiday Sale going on!
If it weren't for the fact that their sale price saves me almost $100 on buying it from my local indy guy, I would have cancelled the order. At least now I have a tracking number ( it was actually shipped last night...wonder if they actually GOT my emails??), so I know it's on its way.
That sort of stuff REALLY pisses me off!!!!!
I understand there are a LOT of businesses that close between holidays. Most of them put up some kind of friggin NOTICE on their website too, especially when they have a Holiday Sale going on!
If it weren't for the fact that their sale price saves me almost $100 on buying it from my local indy guy, I would have cancelled the order. At least now I have a tracking number ( it was actually shipped last night...wonder if they actually GOT my emails??), so I know it's on its way.
That sort of stuff REALLY pisses me off!!!!!
Dragan,
We, at SuperBrace, apologize for any miscommunication that took place over the end of the year facility closure. Considering we've supported hdforums.com since 2005, we do appreciate this forum and its members so please PM or email us again with your info so we can follow up your order.
- SuperBrace.com
We, at SuperBrace, apologize for any miscommunication that took place over the end of the year facility closure. Considering we've supported hdforums.com since 2005, we do appreciate this forum and its members so please PM or email us again with your info so we can follow up your order.
- SuperBrace.com
Outstanding HDF Member
Joined: Jun 2007
Posts: 3,364
Likes: 33
From: So Cal The Golden State
Got ahold of them this afternoon by phone. When I explained my frustration, the number of ignored emails, etc...no apologies, no explanation other than "well, we were closed the week between Christmas and New Years".
I understand there are a LOT of businesses that close between holidays. Most of them put up some kind of friggin NOTICE on their website too, especially when they have a Holiday Sale going on!
If it weren't for the fact that their sale price saves me almost $100 on buying it from my local indy guy, I would have cancelled the order. At least now I have a tracking number ( it was actually shipped last night...wonder if they actually GOT my emails??), so I know it's on its way.
That sort of stuff REALLY pisses me off!!!!!
I understand there are a LOT of businesses that close between holidays. Most of them put up some kind of friggin NOTICE on their website too, especially when they have a Holiday Sale going on!
If it weren't for the fact that their sale price saves me almost $100 on buying it from my local indy guy, I would have cancelled the order. At least now I have a tracking number ( it was actually shipped last night...wonder if they actually GOT my emails??), so I know it's on its way.
That sort of stuff REALLY pisses me off!!!!!
What is there to complain you got what your paid for. Save $100.00 buying direct and skipping a dealer. So why berate the Super Brace. If you expected immediate service go the the stocking retailer and pay $100.00 more.
Got some cheese to go with that wine??
Elite HDF Member
Joined: Dec 2007
Posts: 4,271
Likes: 29
From: Green Country,Oklahoma
Super brace is super slow.The brace I got for my old Sport was super good.
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Outstanding HDF Member
Joined: Sep 2006
Posts: 2,334
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Hey Super Brace how about posting some videos showing some of the processes it takes to
make a fork brace setups/machining/polishing/coatings ect.
As a long time machinist both old school and cnc I know I'd get a kick out of it and maybe
the others would gain an understanding of just what it takes to get a product out the door.
make a fork brace setups/machining/polishing/coatings ect.
As a long time machinist both old school and cnc I know I'd get a kick out of it and maybe
the others would gain an understanding of just what it takes to get a product out the door.
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