Extended Warranty ? Dealer Messed Up!!
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1st Gear
Joined: Apr 2010
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Extended Warranty ? Dealer Messed Up!!
Ok, bought a 3 year extended warranty from local dealer. I purchased a bike new from Rapid City Harley in Aug. of 09. Factory warranty will be up Aug. of this year. Called a dealer in Mn. and purchased a 3 yr warranty for $800.00. The start date of the warranty is Aug. 5 2011 and runs through Aug. 4 2014. I signed the contract as well as finance manager. Now I get a call that he screwed up and the three year warranty starts from the date I purchased the bike so he expects me to cancel the warranty as it's only for really only 1 yr. I have called other dealers and was told the contract I signed is a legal and binding contract. They are going to have to eat the added expence. Any other addvice from the HD family would be appreciated... I have a contract that states it is a new bike extended 3yr warranty. That's what I expect!!!
Last edited by Animalscage; Mar 20, 2011 at 10:23 AM.
Outstanding HDF Member
Joined: May 2009
Posts: 2,671
Likes: 1
From: Virginia
I would check with a local attorney first, but I'm sure that he would tell you that you have a signed contract, and to stand your ground. If the dealer gives you any trouble on this matter then refer him to your attorney.
Tourer
Joined: Dec 2010
Posts: 333
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From: southern Alberta Canada
I am sure i heard somewhere about being able to buy a longer warranty as long as it was done before the original one expired. Seems to me that thats what you've done, you should tell the dealership that you are happy with the extended warranty you bought and will keep it, and expect them to honour thier contract if anything happens between the dates on the contract. if anything does happen and they try to play games tell them to expect a lawsuit.
Stellar HDF Member
Joined: May 2007
Posts: 3,254
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From: USA
Do read all the printing of the contract and maybe call the warranty administer directly to ask questions. I too believe the warrant starts at the expiration of your original 2 year warranty. So your total is five years. $800 sounds like a the regular price for this.
$800 for 1 year is not.
You could consider voiding the warranty and getting a full refund (and a $200 in dealer clothes allowance - for their screwing up).
If you do not void (or use a different dealer if you keep) the selling dealer may not be to enthused to work on your bike.
$800 for 1 year is not.
You could consider voiding the warranty and getting a full refund (and a $200 in dealer clothes allowance - for their screwing up).
If you do not void (or use a different dealer if you keep) the selling dealer may not be to enthused to work on your bike.
Last edited by Kenny94945; Mar 20, 2011 at 10:39 AM. Reason: peslling
Elite HDF Member
Joined: Apr 2006
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From: The Burgh
Ok, bought a 3 year extended warranty from local dealer. I purchased a bike new from Rapid City Harley in Aug. of 09. Factory warranty will be up Aug. of this year. Called a dealer in Mn. and purchased a 3 yr warranty for $800.00. The start date of the warranty is Aug. 5 2011 and runs through Aug. 4 2014. I signed the contract as well as finance manager. Now I get a call that he screwed up and the three year warranty starts from the date I purchased the bike so he expects me to cancel the warranty as it's only for really only 1 yr. I have called other dealers and was told the contract I signed is a legal and binding contract. They are going to have to eat the added expence. Any other addvice from the HD family would be appreciated... I have a contract that states it is a new bike extended 3yr warranty. That's what I expect!!!
So in your case, it's a used bike 3-year extended warranty which will start when your mfg warranty expires. 3 years for $800 is a heck of a deal so I'm sure the dealer is p*ssed that he made such a mistake. List price for 3-year coverage on a used bike is $1,109.
Just make sure he's not going to screw you down the road by denying coverage if something breaks, that's all.
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Road Master
Joined: Feb 2008
Posts: 903
Likes: 8
From: California
Interesting dilemma. This is a legal question for sure. However, if the dealer is ASKING for you to void the agreement then it would seem the contract is valid or he would not be asking to cancel the agreement. The fact remains, you have a binding agreement and unless that agreement specifically speaks to the issue that the extended warranty is from the originally purchase date it would seem they have a problem not you. I am sure you have done so, but the first step is to fully read the extended warranty to see what the agreement says about the time period FROM which the new warranty starts. Frenchbiker makes a good point as well about the 90 day from date of purchase and the 2000 mile limitations. From a lay persons viewpoint, you have a pretty good case.
Last edited by Terrabella; Mar 20, 2011 at 11:26 AM. Reason: added comment
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Extreme HDF Member
Joined: Jun 2007
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From: Broken Arrow, Oklahoma
Mistakes are made. I wouldn't cancel, but I would see about working something out with the dealership if you like them and plan to keep going back. Otherwise, you're liable to have a whole string of problems pop up every time you take it in. You'd think most people would be above that, but, not always. I'd work with them so you're both not screwed too badly on the deal.
