Zanotti I will not buy from them EVER
parts
seems to me any time you bring a part to your dealer they have a problem . it seems like its there way of saying YOU SHOULD HAVE BOUGHT IT HER.I think ill start a thread on that subject and see just how many members have had this problem
Ultimate HDF Member
Joined: Jun 2010
Posts: 5,105
Likes: 16
From: Blaine, WA
Road Captain
Joined: Sep 2009
Posts: 556
Likes: 1
From: Long Island, NY
100% in agreement. In my opinion, I found it tacky to bring parts to a mechanic to have them install it. If you can't do it yourself, buy the parts from your mechanic, dealer or indy, and have them install. Part of their profit is in selling the parts. Would you bring a steak to a restaurant and ask them to cook it and just charge you for the cook's time?
Outstanding HDF Member
Joined: Nov 2009
Posts: 2,044
Likes: 145
From: Lawrenceville,GA/Rome,Italy
running lts.-for my Ultra on Mar 4 and since it was backordered they gave me an ETA Apr 29.It was ok with me.Last week I received an e-mail from Zanotti that my order was complete and shipped!And I'm happy!
Grand HDF Member
Joined: Jan 2008
Posts: 4,528
Likes: 606
From: Raleigh NC
I purchased a Screaming Eagle Street Performance Tuner VCI module. I took it to my dealer to have my bike dyno.
My dealer called and said it was the wrong one.
The dealer I go to said the other sc module would be better and that I would see better performance out of the other module. The service person told me that the mechanic had opened the box.
My dealer called and said it was the wrong one.
The dealer I go to said the other sc module would be better and that I would see better performance out of the other module. The service person told me that the mechanic had opened the box.
did you do your homework? was the module the corect one for your bike?
Unless the module was incorrect for my bike, I would have told the wrench to install what I asked for.
Generally, it's pretty tough to get anyone to accept a returned electrial unit... too many folks damage them
On a personal note... everything I ordered from Zanottis was correct, for my bike, and I've had ZERO problems... except for the shipping costs, so I save up and make a big order.
From where I sit, it sounds like your beef, is with your local shop...
Elite HDF Member
Joined: Apr 2008
Posts: 4,718
Likes: 11
From: Back in the Good Ole USA. South Carolina to be exact.
The Screaming Eagle Street Performance Tuner VCI module only allows the dealer to upload street legal calibrations. You need the race tuner.
I've done a lot of business with Zanotti's and never a problem. But noone is perfect.
Last edited by jluvs2ride; Mar 30, 2011 at 01:05 PM.
Zanotti has a pretty good reputation about most all of their sales.
Suck it up and move on, but don't label them as Bad operators.
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Outstanding HDF Member
Joined: Apr 2010
Posts: 2,477
Likes: 14
From: Western MD
As a general rule most repair shops, Dealers and Independents really DO NOT like customers who bring their own parts and want you to install them.
There are a number of reasons for this:
1.) A good portion of the profit on a job is in the part, so when the customer brings their own part; the labor has to be "adjusted" to compensate for the loss of profit on the part. On the average about 30% of the gross profit to the shop is in the part. Net profit on the average job (Parts + Labor - The Cost of doing business) is only around 2-3% for the most profitable shops. So when the profit of the part is removed, the shop will actually loose money on the job. A shop that ignores this will not be in business for very long.
2.) No matter whose part gets installed; the shop that installs it is 100% liable for any and all warranty work. Real and Imagined. At a minimum, if the customer is nice, the shop will only have to cover the labor. If it gets ugly or worse, if it goes to court, the part and all other incidentals (oil, gaskets, etc.) will have to be covered as well. Even though the shop didn't buy or choose the part, in the eyes of the law, the customer is not the expert and the shop is. Therefore the responsibility to choose the part rests solely with the person installing it. Since most shops choose parts with an eye towards thier warranty exposure, installing a part that carries no profit but all of the risk is generally a loosing proposition.
3.) It usually signifies a type of customer that will be a real PIA and consume more of the shops time and energy than can be charged in labor for the work. You may not be this person, but like Ivory Soap, 99 44/100% of these folks are. There is an old saying is that goes something to the effect that; you wouldn't bring your eggs and bacon to a restaurant to be cooked so why is it OK to bring your parts to the repair shop?
In short, if you don't know enough about the machine to do the work yourself, you probably don't know enough to be selecting the parts for someone else who does know enough about the bike to install.
Sorry for the rant, but if there are any other technicians on here . . . you're welcome to chime in any time.
There are a number of reasons for this:
1.) A good portion of the profit on a job is in the part, so when the customer brings their own part; the labor has to be "adjusted" to compensate for the loss of profit on the part. On the average about 30% of the gross profit to the shop is in the part. Net profit on the average job (Parts + Labor - The Cost of doing business) is only around 2-3% for the most profitable shops. So when the profit of the part is removed, the shop will actually loose money on the job. A shop that ignores this will not be in business for very long.
2.) No matter whose part gets installed; the shop that installs it is 100% liable for any and all warranty work. Real and Imagined. At a minimum, if the customer is nice, the shop will only have to cover the labor. If it gets ugly or worse, if it goes to court, the part and all other incidentals (oil, gaskets, etc.) will have to be covered as well. Even though the shop didn't buy or choose the part, in the eyes of the law, the customer is not the expert and the shop is. Therefore the responsibility to choose the part rests solely with the person installing it. Since most shops choose parts with an eye towards thier warranty exposure, installing a part that carries no profit but all of the risk is generally a loosing proposition.
3.) It usually signifies a type of customer that will be a real PIA and consume more of the shops time and energy than can be charged in labor for the work. You may not be this person, but like Ivory Soap, 99 44/100% of these folks are. There is an old saying is that goes something to the effect that; you wouldn't bring your eggs and bacon to a restaurant to be cooked so why is it OK to bring your parts to the repair shop?
In short, if you don't know enough about the machine to do the work yourself, you probably don't know enough to be selecting the parts for someone else who does know enough about the bike to install.
Sorry for the rant, but if there are any other technicians on here . . . you're welcome to chime in any time.
we install aftermarket parst a good bit.. if we supply the part we will warranty it for 12/12 or whatever the supplier offers..
if the customer supplys the part the only guarantee we give is that it will be installed correctly. now if a customer supplys us a part that is a cheap knock off of the factory part and we don't recommend the installation of the part and the cust wants us to anyway and it gets f'ed up.. not our problem.. we told ya.. now if we install the same part without saying anything to the customer and f it up.. its on us...
its called covering your *** up front and being a responsible biz....
most electrical parts are not returnable once opened or installed and they can tell by any disturbance of insulating grease or marks on the terminals.
the dealer for the OP surely knows all this and they should have told him from the git go that it wasn't a part they recommend. apparently there was nothing wrong with the part, not just to the mechanics liking.
i still say its the dealers/mechanics fault for making the part non-returnable..
Outstanding HDF Member
Joined: Apr 2010
Posts: 2,477
Likes: 14
From: Western MD
so??? I'm confused.... did YOU order the wrong module? or did the wrench want you to use a different one?
did you do your homework? was the module the corect one for your bike?
Unless the module was incorrect for my bike, I would have told the wrench to install what I asked for.
Generally, it's pretty tough to get anyone to accept a returned electrial unit... too many folks damage them
On a personal note... everything I ordered from Zanottis was correct, for my bike, and I've had ZERO problems... except for the shipping costs, so I save up and make a big order.
From where I sit, it sounds like your beef, is with your local shop...
did you do your homework? was the module the corect one for your bike?
Unless the module was incorrect for my bike, I would have told the wrench to install what I asked for.
Generally, it's pretty tough to get anyone to accept a returned electrial unit... too many folks damage them
On a personal note... everything I ordered from Zanottis was correct, for my bike, and I've had ZERO problems... except for the shipping costs, so I save up and make a big order.
From where I sit, it sounds like your beef, is with your local shop...
egggzactly !!! a lot of times no-i's(no idea what the f their doing) trying to fix a electrical problem just start replacing parts because they don't know how to diag or fix the problem... hell i know a few mechanics like that.. we call them hip shooters..