Ordered from Surdyke and all I got was this Lousy Gift Card
Thread Starter
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Elite HDF Member
Joined: Nov 2011
Posts: 3,908
Likes: 19
From: Dayton
Ordered from Surdyke and all I got was this Lousy Gift Card
They had great prices off Harley OEM parts, so I ordered a rear tail light assy about mid December. No hurry, it's winter.
Finally, they say my order will ship January 7th. WTF, they ordering this from Harley, THEN shipping it to me? (via China no doubt). Well, yesterday I get an email saying my order was cancelled with no explanation (say they tried to call me) and they're giving me a gift card. Really makes me want to spend more money there. Told them I don't want their gift card, I want my part or a refund.
Things happen, I suppose, but as far as first impressions, this one stinks.
Finally, they say my order will ship January 7th. WTF, they ordering this from Harley, THEN shipping it to me? (via China no doubt). Well, yesterday I get an email saying my order was cancelled with no explanation (say they tried to call me) and they're giving me a gift card. Really makes me want to spend more money there. Told them I don't want their gift card, I want my part or a refund.
Things happen, I suppose, but as far as first impressions, this one stinks.
Outstanding HDF Member
Joined: Oct 2008
Posts: 2,981
Likes: 48
From: Northern Illinois
They had great prices off Harley OEM parts, so I ordered a rear tail light assy about mid December. No hurry, it's winter.
Finally, they say my order will ship January 7th. WTF, they ordering this from Harley, THEN shipping it to me? (via China no doubt). Well, yesterday I get an email saying my order was cancelled with no explanation (say they tried to call me) and they're giving me a gift card. Really makes me want to spend more money there. Told them I don't want their gift card, I want my part or a refund.
Things happen, I suppose, but as far as first impressions, this one stinks.
Finally, they say my order will ship January 7th. WTF, they ordering this from Harley, THEN shipping it to me? (via China no doubt). Well, yesterday I get an email saying my order was cancelled with no explanation (say they tried to call me) and they're giving me a gift card. Really makes me want to spend more money there. Told them I don't want their gift card, I want my part or a refund.
Things happen, I suppose, but as far as first impressions, this one stinks.
I've ordered lots of parts from Surdyke, always had great service and price.
Thread Starter
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Elite HDF Member
Joined: Nov 2011
Posts: 3,908
Likes: 19
From: Dayton
Turns out, if you can believe this, their system let me complete the order without "agreeing to their terms of service". Be nice if they would have stated that in the first email they sent me a month ago. Well, at least I'll use the gift card to order the same dang part...
Stellar HDF Member
Joined: Jun 2010
Posts: 2,863
Likes: 172
From: Clarksville, TN
Next time order from here: www.lshd1.com
Better prices and better service. I've ordered from Surdyke before and thought things could have gone better.
Better prices and better service. I've ordered from Surdyke before and thought things could have gone better.
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Road Captain
Joined: May 2011
Posts: 710
Likes: 7
From: Colorado
I've ordered a couple times from Surdyke and have been mostly pleased. My biggest gripe is that they will charge you immediately for parts that may be backordered for weeks.
They should have issued you a refund if they couldn't get you the part. In fact they should never have charged you for it in the first place!! Gift card. That's bogus.
They should have issued you a refund if they couldn't get you the part. In fact they should never have charged you for it in the first place!! Gift card. That's bogus.
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Stellar HDF Member
Joined: Jun 2010
Posts: 2,863
Likes: 172
From: Clarksville, TN
I've ordered a couple times from Surdyke and have been mostly pleased. My biggest gripe is that they will charge you immediately for parts that may be backordered for weeks.
They should have issued you a refund if they couldn't get you the part. In fact they should never have charged you for it in the first place!! Gift card. That's bogus.
They should have issued you a refund if they couldn't get you the part. In fact they should never have charged you for it in the first place!! Gift card. That's bogus.
But every time they've done that to me I've gotten a refund. Just kind of a BS way to run things.
I don't use them any more.
Extreme HDF Member
Joined: Jun 2011
Posts: 10,394
Likes: 1,868
From: California
Merchant association rules look down on companies that charge the card prior to shipping.
File a chargeback with your issuing bank for your card for non receipt of merchandise...
Their store policy cannot override Visa or Mastercard regs. A gift card is NOT a substitute for your money or your part.
Unless I am missing something you should be able to fully recoup your money
File a chargeback with your issuing bank for your card for non receipt of merchandise...
Their store policy cannot override Visa or Mastercard regs. A gift card is NOT a substitute for your money or your part.
Unless I am missing something you should be able to fully recoup your money