Props to Ft Hood Harley
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Joined: Feb 2011
Posts: 83
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From: Texas
Props to Ft Hood Harley
Ran over a "road gator" on the way to work early this morning while still dark, the tread remnant popped the spring off the kickstand and left it dangling, luckily that was the only damage. I always carry some bungee cords so I strapped it up and continued on to work.
Went over to Ft Hood Harley and lunch and they took care of it right away, no service order or paperwork, the tech just grabbed a tool and popped it back on and I was out of there. No muss, no fuss. This is what I think we all kind of expect from our Dealers and it was nice to get that kind of treatment.
Thanks FHHD.
Went over to Ft Hood Harley and lunch and they took care of it right away, no service order or paperwork, the tech just grabbed a tool and popped it back on and I was out of there. No muss, no fuss. This is what I think we all kind of expect from our Dealers and it was nice to get that kind of treatment.
Thanks FHHD.
Road Warrior
Joined: May 2007
Posts: 1,260
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From: Flatwoods Kentucky
I hate those dang gators!
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Tourer
Joined: Dec 2009
Posts: 282
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Great to hear that! There other dealer horny toad in temple has the best customer service I've ever received
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Cruiser
Joined: Jun 2009
Posts: 217
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From: Central Texas
Will try HT again
Didn't know Horny Toad and Fort Hood Harley were commonly owned. My experience with FHH has been good, but Horny Toad has been one of the two worst dealers I have ever seen for customer service. (The other one got closed down by Harley, several years ago.) I have been in the Horny Toad showroom 4 or 5 times and have never been asked what I wanted, in fact, I was never even greeted. All the employees were just sitting around shooting the bull, every time. Had to go back to the service department just to get someone up in parts to sell me some oil and a filter. Haven't been there in over a year. I will give them another try some day. Maybe somebody lit a fire under them.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
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From: anacoco, la
Didn't know Horny Toad and Fort Hood Harley were commonly owned. My experience with FHH has been good, but Horny Toad has been one of the two worst dealers I have ever seen for customer service. (The other one got closed down by Harley, several years ago.) I have been in the Horny Toad showroom 4 or 5 times and have never been asked what I wanted, in fact, I was never even greeted. All the employees were just sitting around shooting the bull, every time. Had to go back to the service department just to get someone up in parts to sell me some oil and a filter. Haven't been there in over a year. I will give them another try some day. Maybe somebody lit a fire under them.
jon.horton@hornytoadhd.com
oh, and he can also be found here on the forum, pc pain is his username
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