Nexl helmet
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Cruiser
Joined: Sep 2006
Posts: 212
Likes: 31
Nexl helmet
I went to nexlsports.com and ordered a high dollar carbon/kevlar 3/4 helmet because that was the only place I could find one. They replied that I needed to send a check before they would process order - they don't deal with credit cards. I hesitated, but since some local businesses here don't like credit cards, didn't think too much of it and sent the check. That has been two months ago and I cannot get a response from these people via email or phone. I checked their local Better Business Bureau and found there were 56 complaints in 36 months (period of record for BBB). I have done thousands of dollars of business over years for several motorcycles on the web, and never had any problem until now. So, beware, and tell everyone you know - don't be screwed by Nexl.
Rem
Rem
Elite HDF Member
Joined: Jan 2006
Posts: 4,630
Likes: 1
From: Munford, TN
Road Master
Joined: Dec 2006
Posts: 975
Likes: 0
From: Michigan
RE: Nexl helmet
ACC for the wIN! better helmet, better looking (imho) and great service. I ordered friday. Was told 2-3 weeks wait. Was called monday and told "the girl that took your order did not ask all the questions we needed to complete". I finish an on phone interview and she says , "ok bill, I have that one just finishing production on tuesday this week and yours will be to you by friday at the latest"
WHAT? I am getting it this week , only 4 days after order ? not 4 weeks like the website and other sites say? and they took my credit card info over the phone. FLAWLESS!
I have not even gotten the thing yet but am happy so far.
WHAT? I am getting it this week , only 4 days after order ? not 4 weeks like the website and other sites say? and they took my credit card info over the phone. FLAWLESS!
I have not even gotten the thing yet but am happy so far.
Road Captain
Joined: Jan 2006
Posts: 655
Likes: 0
From: South Jersey
RE: Nexl helmet
I have to say, I've had a Nexl helmet for a couple years now and had no problems when I ordered it over the internet with a CC. They even had a DOT recall on the helmet, sent me a free shipping label and I had the helmet back in a couple weeks (off season riding). The ACC helmet is nice looking though. May consider purchasing.
ORIGINAL: Rem
I went to nexlsports.com and ordered a high dollar carbon/kevlar 3/4 helmet because that was the only place I could find one. They replied that I needed to send a check before they would process order - they don't deal with credit cards. I hesitated, but since some local businesses here don't like credit cards, didn't think too much of it and sent the check. That has been two months ago and I cannot get a response from these people via email or phone. I checked their local Better Business Bureau and found there were 56 complaints in 36 months (period of record for BBB). I have done thousands of dollars of business over years for several motorcycles on the web, and never had any problem until now. So, beware, and tell everyone you know - don't be screwed by Nexl.
Rem
I went to nexlsports.com and ordered a high dollar carbon/kevlar 3/4 helmet because that was the only place I could find one. They replied that I needed to send a check before they would process order - they don't deal with credit cards. I hesitated, but since some local businesses here don't like credit cards, didn't think too much of it and sent the check. That has been two months ago and I cannot get a response from these people via email or phone. I checked their local Better Business Bureau and found there were 56 complaints in 36 months (period of record for BBB). I have done thousands of dollars of business over years for several motorcycles on the web, and never had any problem until now. So, beware, and tell everyone you know - don't be screwed by Nexl.
Rem
Road Captain
Joined: Oct 2005
Posts: 743
Likes: 1
From: Tulsa, Ok
RE: Nexl helmet
That is too bad, I have their helmet, love it, have reccommended it. I tried to become a dealer a year ago. They gave me the run around. Probably a good thing. Go with the ACC brand. I have heard good things form them. My next helmet will be from them.
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Cruiser
Joined: Sep 2005
Posts: 151
Likes: 0
From: north central Indiana
RE: Nexl helmet
ordered NEXL a year ago,got the dick-dance from them for 6 months,but i did get a refund from them. seems like they sure had a lot of problems. bought ACC from CUSTOM WORKS,she is great,service is even better and helmet is exactly what i wanted. would highly recommend both of them.
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Thread Starter
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Cruiser
Joined: Sep 2006
Posts: 212
Likes: 31
RE: Nexl helmet
very glad to hear you got your money back... please tell me how you managed that. i have emailed &phoned several times with no response. sent a 'return receipt' letter the other day just to make sure someone is still there.
any advise would be greatly appreciated.
owe ya one!
rem
any advise would be greatly appreciated.
owe ya one!
rem
