A warning about buying parts through Amazon.com and Powersport Superstore.
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senior experienced all-knowing leader of the unwise
Joined: Apr 2008
Posts: 1,957
Likes: 351
From: USA
A warning about buying parts through Amazon.com and Powersport Superstore.
This concerns Powersport Superstore and buying through Amazon.com. I recently ordered a replacement hydraulic primary chain tensioner shoe from Powersport Superstore in Texas through Amazon checkout. The part came loose in a box with a stick on number on the box. It was the 1/8" oversize shoe instead of the regular replacement. The box had the correct part # but the wrong part inside. No manufacturers name on the box or anything, just a printed number on a stick-on label. They are made by Southern Oregon Hot Bikes and distributed through Tucker Rocky. I contacted them to return it since it was the last one they had in stock. They insisted they had sent me the right part and would not admit the wrong part was in the right box even after several emails explaining what it was. I honestly don't think they even knew what the part was. I returned it and only received $20.50 out of my purchase price of $28.95. Their explanation was it was not in it's original condition or packaging. I returned it in bubble wrap, certainly better that the loose unwrapped part rattling around in a box. The little paper stick on label pulled off from removing the poorly wrapped tape. That was their justification for a "restocking" fee. Of course they don't refund shipping even if it's their fault they sent the wrong part. The return shipping was $3.25 at my expense by the way. Incredibly poor business model and the thing about going through amazon, if the vendor wants to do something like this, you have no recourse to go through Amazon to get the rest of your money back. My advice to anyone contemplating ordering any parts or anything else through Amazon.com is not to do it. Same thing for Powersport Superstore. In all my years of ordering i have never dealt with anyone like this so don't say you weren't warned if you try to buy something from these clowns.
Tourer
Joined: Oct 2012
Posts: 310
Likes: 0
From: NC
i hate you had a mess, but having ordered hunderds/thousands of parts online I will tell you now that Amazon is one of the better/safer methods of purchase. Anytime I have had an issue I have called them and they made it right. This includes eating shipping cost on returns, free shipping or credits on items sellers have not shipped in timely manner and such. They have always bent over backwards to help me when i had a problem with a seller/item.
That all being said not every seller is created equal though... as with any store, be it down the road or across the internet you have good/bad sadly. I would say this sounds more like a issue with the seller, not amazon. When buying off amazon I try to make sure I am getting what ever item I am after via amazon as he seller/shipper. Sometimes its slightly more but that is because i know they will make it right if possible.
That all being said not every seller is created equal though... as with any store, be it down the road or across the internet you have good/bad sadly. I would say this sounds more like a issue with the seller, not amazon. When buying off amazon I try to make sure I am getting what ever item I am after via amazon as he seller/shipper. Sometimes its slightly more but that is because i know they will make it right if possible.
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,292
Likes: 2,427
From: Eastern NE
Not good for you, but I disagree with the "don't order from Amazon" recommendation. I've ordered, returned & swapped items through Amazon w/o one problem. Not always a "true" indicator, but I research the vendor(s), through other means (ratings, BBB, etc.), before purchasing. Amazon is a great discount shopping avenue...just got to do a little additional fact-finding.
Also, next time, pics are worth their weight in gold. I'd snap a few of the packing + contents & send to vendor so they see the crap job. Might not get your re-stock/ship fees credited, but you can use to report them to Amazon as well.
Finally, give this @$$-h@t vendor a bad review on Amazon...and report to BBB. If you go the BBB route - they have to respond to each/every post.
Also, next time, pics are worth their weight in gold. I'd snap a few of the packing + contents & send to vendor so they see the crap job. Might not get your re-stock/ship fees credited, but you can use to report them to Amazon as well.
Finally, give this @$$-h@t vendor a bad review on Amazon...and report to BBB. If you go the BBB route - they have to respond to each/every post.
Cruiser
Joined: Feb 2010
Posts: 156
Likes: 527
From: Pittsburgh
Amazon's ok but I definitely won't order from Powersport Superstore again. I ordered a points cover from them and received a derby cover instead. The derby cover had a sticker with the point cover part # on it partially obscuring the original label. It took almost 2 weeks for them to email me a return label. Terrible customer service.
Tourer
Joined: Nov 2011
Posts: 421
Likes: 4
From: Alabama
Sorry you had trouble, but I've ordered parts for my Dyna through Amazon/Powersports (one-click ordering is too easy) 6 times over the past year and each time (a) got parts quickly, (b) paid really low price, (c) parts were in perfect condition. I order lots of stuff from Amazon.com, particularly books, and never had any trouble whatsoever.
Tourer
Joined: May 2008
Posts: 427
Likes: 85
From: Queen Creek, AZ
Don't know about Powersports but I do know about Amazon. I ordered a Zumo through them and it was defective. I reported it and, no questions asked, they agreed to ship a new one immediately. They had a new Zumo at my door two days later. I hadn't even shipped out the old one yet! Amazon is an A+ organization based on my experience. Oh yeah, they arranged the UPS pickup and it was returned no charge to me.
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Road Master
Joined: Jul 2011
Posts: 1,016
Likes: 3
From: West New york, NJ
If you have issues, you should contact Amazon directly. They will take care of shipping labels, refunds etc...
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Road Captain
Joined: Jun 2012
Posts: 500
Likes: 18
From: SW Burbs
This. Amazon's customer service and return policies are simply the best in existence. I've had them overnight me items a couple times when there were minor issues, even if I hadn't paid for overnight shipping with the original purchase. I've literally spent tens of thousands of dollars with Amazon in the last 5-6 years, and never once had an issue go unresolved to my satisfaction. They are awesome.
I'm sorry for your problem/issue, but I would've immediately call Amazon customer service. I can almost guarantee they would've made it right.
Thread Starter
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senior experienced all-knowing leader of the unwise
Joined: Apr 2008
Posts: 1,957
Likes: 351
From: USA
I have ordered through amazon before and all was ok. I was just this lousy vendor with horrible customer service. They will not refund shipping even if they are at fault and send the wrong part. I did file a complaint with amazon and it was dismissed when the seller issued a partial refund. No other recourse. 99.9% of the time everything goes well i'm sure. I will continue to order through amazon.com, i'll just make sure it's not motorcycle parts.