HD Dealers Attitudes. Why?
Road Warrior
Joined: Jun 2013
Posts: 1,912
Likes: 123
From: Spokane, WA
We get exactly the opposite here. Local dealer goes way out of their way to make their customers feel wanted and valued. I love going there just to hang out for 30 minutes or so chatting it up with whoever will talk about the bikes, parts, etc.
I have heard many people say that the dealers are arrogant, but I have never witnessed it personally. I had a great experience going in as a 20 year old kid and just dreaming. The salesman was more than happy to show me around and answer all my questions. 20 year later I had the best experience when my dream came true and I purchased my first Harley. I get so sick of all the negative, anti Harley posts on this forum. I also can't stand the stealership references. They charge a lot, it is clearly posted on the board. If you think it's too much shop around or do it yourself. But bitching about paying for something you agreed to is senseless. (/)(rant)
Elite HDF Member
Joined: Aug 2008
Posts: 4,933
Likes: 11
From: Kentucky
Over the past couple years I've been to 5 HD dealers looking @ bikes. Every salesman has had a crappy attitude! They act like I should feel fortunate that their going to allow me to buy 1 of their motorcycles. Like they own the last glass of water in the world. What gives? Why do they all seem so arrogant and act like their **** don't stink?
5th Gear
Joined: Feb 2014
Posts: 9
Likes: 0
From: Tinley Park
When it comes to the dealers, it has always been the individual salesman, not the dealer I have had issues with. Had a dealer not allow me a test ride because the bike I owned was a Honda. They told me I couldn't handle the power and weight. My bike was a Honda VTX 1800. More power than any harley on the market at the time. Walked out. The second dealer I went to told me to take the Road King home, show the wife, give it a good run. It was brand new by the way. Guess where I bought.
Cruiser
Joined: Jul 2013
Posts: 212
Likes: 4
From: South Carolina
That's one thing I've never experienced here in SC. I am much more familiar with the upstate dealers and they are good to go. I think competition between the two I deal with most of the time helps keep them competitive and friendly.
I am old school when it comes to customer service. I don't always buy from the places with the best prices. If customer service sucks, I will go farther and pay more. Any dealership that does not realize that their customers keep the doors open and pay the bills won't last long around here.
I am old school when it comes to customer service. I don't always buy from the places with the best prices. If customer service sucks, I will go farther and pay more. Any dealership that does not realize that their customers keep the doors open and pay the bills won't last long around here.
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Tourer
Joined: Feb 2013
Posts: 434
Likes: 0
From: louisiana
Outstanding HDF Member
Joined: Oct 2013
Posts: 2,139
Likes: 700
From: St. Clair Co., MO
Cape Fear HD in Fayetteville, NC are a buncha uppity ******. Used to have a very cool crew, but the owners managed to run 'em all off once they moved into their fancy-pants new building.