2013 Radio Problems
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Road Master
Joined: Sep 2008
Posts: 994
Likes: 45
From: North Carolina
2013 Radio Problems
My radio has worked without fault for 4 months, then all of the sudden this problem starts. It is on a 2013 with Harley's GPS interface wiring kit.
The radio will be playing fine then I have no sound. No GPS directions, no AM/FM, no XM, nothing. If I turn the radio off and wait about 2 minutes then turn it back on the sound will come back on for 2 minutes up to 10 minutes. There are times it takes waiting 5 to 10 minutes with the radio off before it will play.
This morning it would not come on when I turned the bike's switch on, but eventually came on after about 15 minutes into the ride. Just a note: when the sound goes off, if I don't turn the radio off then back on, the sound never comes back on. The display on the radio looks as if nothing is wrong, IE: looks like the CD is playing and the XM is showing the song and artist.
Just was curious if anyone had experienced this issue, both dealers in my area have not heard of this happening with anyone else.
The radio will be playing fine then I have no sound. No GPS directions, no AM/FM, no XM, nothing. If I turn the radio off and wait about 2 minutes then turn it back on the sound will come back on for 2 minutes up to 10 minutes. There are times it takes waiting 5 to 10 minutes with the radio off before it will play.
This morning it would not come on when I turned the bike's switch on, but eventually came on after about 15 minutes into the ride. Just a note: when the sound goes off, if I don't turn the radio off then back on, the sound never comes back on. The display on the radio looks as if nothing is wrong, IE: looks like the CD is playing and the XM is showing the song and artist.
Just was curious if anyone had experienced this issue, both dealers in my area have not heard of this happening with anyone else.
Club Member
Joined: Feb 2007
Posts: 16,320
Likes: 306
From: Boynton Beach, FloriDuh
All of your symptoms describe a "thermal" problem with a component in the radio's audio circuit. What that means in simple terms is, you have a bad radio. Take it to the dealer and have it replaced under warranty.
Road Master
Joined: May 2008
Posts: 1,178
Likes: 5
From: Central Calif
yes it should be replaced
if this happens after the warranty runs out, there is a place you can send the radio to for inspection. They use a high powered magnifier and usually find a crack in the circuit board which is then soldered together
if this happens after the warranty runs out, there is a place you can send the radio to for inspection. They use a high powered magnifier and usually find a crack in the circuit board which is then soldered together
Outstanding HDF Member
Joined: Oct 2011
Posts: 2,509
Likes: 1
From: Southeast WI
+1 on that. You have a warranty for exactly this kind of problem. It sounds like maybe you've had it at the dealer and they've not resolved it....? Just because they've not heard of it doesn't mean they shouldn't address it.
Intermediate
Joined: Aug 2013
Posts: 39
Likes: 0
From: Palm Coast, FL
I feel stupid answering this but I had a very similar problem. It turns out I had the CB turned on and the squelch was all the way down. Only if there was no CB radio traffic or noise would the radio, CD or weather work. I didn't hear the CB because I didn't have my headset on and had the speaker selector set for headset with the CB. The music was still playing through the external speakers. This may be your problem as it took me 2 days before I realized what i had done.
Road Captain
Joined: May 2012
Posts: 656
Likes: 0
From: The computer desk.
I feel stupid answering this but I had a very similar problem. It turns out I had the CB turned on and the squelch was all the way down. Only if there was no CB radio traffic or noise would the radio, CD or weather work. I didn't hear the CB because I didn't have my headset on and had the speaker selector set for headset with the CB. The music was still playing through the external speakers. This may be your problem as it took me 2 days before I realized what i had done.
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Road Warrior
Joined: Feb 2007
Posts: 1,280
Likes: 2
From: SC
That happened to me too. I almost went to the dealer but I remembered that I was using the CB that weekend. Sometimes you just need more coffee and sit there and think about it.
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Road Master
Joined: Oct 2007
Posts: 915
Likes: 29
From: SE FL & Black Hills SD
On my 12, the radio comes on with a message 'Radio Not Synchronized' Ongoing issue since it was new 15 months ago.. Going to the dealer for the 3rd time, I think there's a reset somewhere on it... Not telling me when I ask..
Cruiser
Joined: Apr 2009
Posts: 184
Likes: 0
From: Harrington, DE
NIM Issue?
The next time it happens look at the radio display. If it says "Phone/Nav" then the Navigation Interface Module is defective. This is a common issue with the Navigation Interface Modules (NIM).
jim@hdbomm.com
jim@hdbomm.com