Is this a normal dealer response?
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Joined: Jan 2017
Posts: 95
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From: Aiken SC
Is this a normal dealer response?
So my girl just put on a stage 1 on her sportster with a PV tuner. When she bought her bike, a 2016 iron 883, She paid for a maintence plan through our dealer and every major service (1k, 5k etc) is paid, front of the line and a rental. She called the other day to get her 15k mile service done and they said they could no longer service her bike without flagging it for warranty issues and they dont work on bikes with Poer Vision tuners on FP3...have a M8 Road Glide Im fully aware of the EPA compliant BS and the MotorCo but to turn away a paid up customer is pretty infuriating. Has anyone else heard of a service dept turning away customers for having used a particular tuner?
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Joined: Jul 2015
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From: SF Bay area
Far as I know the EPA decree doesn't apply to 2016 models... your dealer is just making excuses.
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NO, they DON'T all do that!
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Also on amazon.com...
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Club Member
Joined: Jul 2014
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From: Idaho
I don't normally say this, but this is bullshit. Your dealer is lying to you. Tell them you either want a refund on the remaining services, or you'll sue.
The tuner has nothing to do with "warranty issues" on any 2016 and older bike. They're trying to screw you out of the remaining services.
The tuner has nothing to do with "warranty issues" on any 2016 and older bike. They're trying to screw you out of the remaining services.
Banned
Joined: Aug 2016
Posts: 2,614
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From: Canton Ohio
So my girl just put on a stage 1 on her sportster with a PV tuner. When she bought her bike, a 2016 iron 883, She paid for a maintence plan through our dealer and every major service (1k, 5k etc) is paid, front of the line and a rental. She called the other day to get her 15k mile service done and they said they could no longer service her bike without flagging it for warranty issues and they dont work on bikes with Poer Vision tuners on FP3...have a M8 Road Glide Im fully aware of the EPA compliant BS and the MotorCo but to turn away a paid up customer is pretty infuriating. Has anyone else heard of a service dept turning away customers for having used a particular tuner?
Tourer
Joined: Apr 2018
Posts: 280
Likes: 103
From: Manitoba
Tell em fine....give her the money back for the plan and then to go screw themselves. Doing the services on the bike...oil changes,checking things over etc. have nothing to do with her warranty. Besides that its a 2016 and if she bought it in 16 that EPA voided warranty deal wasnt in effect then.
Cruiser
Joined: Jul 2016
Posts: 213
Likes: 66
From: usa
ANY modification or accessory that is not factory approved and not installed by a tech at an authorized CAN void existing warranty.
That has absolutely nothing to do with a service contract
Simple solution, take the tuner off!
That has absolutely nothing to do with a service contract
Simple solution, take the tuner off!
Sponsor
Joined: Jul 2015
Posts: 8,538
Likes: 1,646
From: SF Bay area
The key point here is that the dealer " said they could no longer service her bike without flagging it for warranty issues" The EPA mandate that bikes be flagged does not apply to 2016 bikes. That dealer can put a turbo on it & not say a word to the MOCO... they're just being dicks.
A little while back I went into a local dealer & was surprised to see aftermarket pipes on the wall at the parts counter. I asked if they were installing them on new bikes... "only '16 and older".
__________________________________________________ ____
For ROCKOUT information & purchasing please click HERE For all Twin Cams and Evo Big Twins & Sportsters
A little while back I went into a local dealer & was surprised to see aftermarket pipes on the wall at the parts counter. I asked if they were installing them on new bikes... "only '16 and older".
__________________________________________________ ____
For ROCKOUT information & purchasing please click HERE For all Twin Cams and Evo Big Twins & Sportsters
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i see two issues here.
https://en.wikipedia.org/wiki/Magnus...s_Warranty_Act
they have to prove it, not the customer
second, the extra warranty is a CONTRACT! if they issued the extra warranty knowing it had the mod's, it is grandfathered in. the extra warranty MUST have the exclusions fully disclosed any breach is a breach of contract. if there is no buy out clause, they MUST honor the extra warranty.
most states have department of public consumer protections and i would fire off a formal complaint through them, they will send an official letter to the dealer and if they can not prove their case, you now have ammo if you decide to go to court, the state will not do so, but at least you proved willing to solve the issue and they acted in BAD FAITH which does not sit well in the courts and they can go above and beyond set value of the product, if small claims, to ceiling limit.
to start the process, you send them a letter of intent, certified and return receipt, listing your demands. some courts actually require this since it may provoke the adversary to settle without court intervention.
https://en.wikipedia.org/wiki/Magnus...s_Warranty_Act
they have to prove it, not the customer
second, the extra warranty is a CONTRACT! if they issued the extra warranty knowing it had the mod's, it is grandfathered in. the extra warranty MUST have the exclusions fully disclosed any breach is a breach of contract. if there is no buy out clause, they MUST honor the extra warranty.
most states have department of public consumer protections and i would fire off a formal complaint through them, they will send an official letter to the dealer and if they can not prove their case, you now have ammo if you decide to go to court, the state will not do so, but at least you proved willing to solve the issue and they acted in BAD FAITH which does not sit well in the courts and they can go above and beyond set value of the product, if small claims, to ceiling limit.
to start the process, you send them a letter of intent, certified and return receipt, listing your demands. some courts actually require this since it may provoke the adversary to settle without court intervention.
Last edited by bustert; Jul 5, 2018 at 02:01 PM.