TMAX install issue
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Outstanding HDF Member
Joined: May 2007
Posts: 2,217
Likes: 23
From: Dutchess County NY
TMAX install issue
I just bought the TMAX with Autotune and am getting ready to install it BUT
I installed the software on my laptop, and was going to look at maps before I installed the hardware, but the program won't open.
It says "The Software has not been properly installed. Please Reinstall." I have reinstalled, restarted... I have done it all.
Is this just because it has not been linked to the TMAX unit yet, or am I borked? I think maybe it just wont work unless it is connected to a TMAX unit, but the last thing I want is to install it, and then have a bike that doesn't work because the software won't open.
I installed the software on my laptop, and was going to look at maps before I installed the hardware, but the program won't open.
It says "The Software has not been properly installed. Please Reinstall." I have reinstalled, restarted... I have done it all.
Is this just because it has not been linked to the TMAX unit yet, or am I borked? I think maybe it just wont work unless it is connected to a TMAX unit, but the last thing I want is to install it, and then have a bike that doesn't work because the software won't open.
Intermediate
Joined: Aug 2007
Posts: 34
Likes: 0
RE: TMAX install issue
Think you have a software/computer problem, I installed the software on my home pc way befor I bought the Tmax so I could play and familiarize myself with it.
You do not need to link to view any maps etc.
You do not need to link to view any maps etc.
Tourer
Joined: Jun 2007
Posts: 296
Likes: 0
From: Illinois
RE: TMAX install issue
What Windows OS are you using? Did you catch the special instructions for Vista?
Did you use the disk to install, or did you pull from the Thunder-Max site? I would suggest pulling it down from Thunder-max, as you can get the latest version.
There are some extra folders that get created that you have to manually delete if reinstalling. Zippers sent me the following directions:
Completely removing the SmartLinkIV program after a faulty install
Save any custom maps before removing SmartlinkIV software.
Go to the control panel and select add and remove programs.
The programs are in alphabetic order, find SmartlinkIV Zippers and click on the (Change/Remove) button.
This will open a window with three selections, Modify, Repair and remove, select (Remove).
Another window will appear asking if you are sure you want to completely remove the selected application and all of its features, select OK.
After the install shield removes SmartlinkIV delete the SmartlinkIV icon from your desktop.
Re-start your computer.
After your computer re-starts you want to make sure all remaining files have been deleted.
Click on you’re “My Computer” icon on your desktop, select your C drive and then select the “Program Files” folder. If there is a folder named (Thunder Heart) delete it and then close that window.
Click on you My Computer icon again but, this time select (Shared Documents) if you see a Thunder Heart folder there, delete it also.
After you have done this you will be ready to re-install your SmartlinkIV software on your computer again.
Did you use the disk to install, or did you pull from the Thunder-Max site? I would suggest pulling it down from Thunder-max, as you can get the latest version.
There are some extra folders that get created that you have to manually delete if reinstalling. Zippers sent me the following directions:
Completely removing the SmartLinkIV program after a faulty install
Save any custom maps before removing SmartlinkIV software.
Go to the control panel and select add and remove programs.
The programs are in alphabetic order, find SmartlinkIV Zippers and click on the (Change/Remove) button.
This will open a window with three selections, Modify, Repair and remove, select (Remove).
Another window will appear asking if you are sure you want to completely remove the selected application and all of its features, select OK.
After the install shield removes SmartlinkIV delete the SmartlinkIV icon from your desktop.
Re-start your computer.
After your computer re-starts you want to make sure all remaining files have been deleted.
Click on you’re “My Computer” icon on your desktop, select your C drive and then select the “Program Files” folder. If there is a folder named (Thunder Heart) delete it and then close that window.
Click on you My Computer icon again but, this time select (Shared Documents) if you see a Thunder Heart folder there, delete it also.
After you have done this you will be ready to re-install your SmartlinkIV software on your computer again.
Tourer
Joined: Apr 2006
Posts: 304
Likes: 2
From:
RE: TMAX install issue
ORIGINAL: rok312
What Windows OS are you using? Did you catch the special instructions for Vista?
Did you use the disk to install, or did you pull from the Thunder-Max site? I would suggest pulling it down from Thunder-max, as you can get the latest version.
There are some extra folders that get created that you have to manually delete if reinstalling. Zippers sent me the following directions:
Completely removing the SmartLinkIV program after a faulty install
Save any custom maps before removing SmartlinkIV software.
Go to the control panel and select add and remove programs.
The programs are in alphabetic order, find SmartlinkIV Zippers and click on the (Change/Remove) button.
This will open a window with three selections, Modify, Repair and remove, select (Remove).
Another window will appear asking if you are sure you want to completely remove the selected application and all of its features, select OK.
After the install shield removes SmartlinkIV delete the SmartlinkIV icon from your desktop.
Re-start your computer.
After your computer re-starts you want to make sure all remaining files have been deleted.
Click on you’re “My Computer” icon on your desktop, select your C drive and then select the “Program Files” folder. If there is a folder named (Thunder Heart) delete it and then close that window.
Click on you My Computer icon again but, this time select (Shared Documents) if you see a Thunder Heart folder there, delete it also.
After you have done this you will be ready to re-install your SmartlinkIV software on your computer again.
What Windows OS are you using? Did you catch the special instructions for Vista?
Did you use the disk to install, or did you pull from the Thunder-Max site? I would suggest pulling it down from Thunder-max, as you can get the latest version.
There are some extra folders that get created that you have to manually delete if reinstalling. Zippers sent me the following directions:
Completely removing the SmartLinkIV program after a faulty install
Save any custom maps before removing SmartlinkIV software.
Go to the control panel and select add and remove programs.
The programs are in alphabetic order, find SmartlinkIV Zippers and click on the (Change/Remove) button.
This will open a window with three selections, Modify, Repair and remove, select (Remove).
Another window will appear asking if you are sure you want to completely remove the selected application and all of its features, select OK.
After the install shield removes SmartlinkIV delete the SmartlinkIV icon from your desktop.
Re-start your computer.
After your computer re-starts you want to make sure all remaining files have been deleted.
Click on you’re “My Computer” icon on your desktop, select your C drive and then select the “Program Files” folder. If there is a folder named (Thunder Heart) delete it and then close that window.
Click on you My Computer icon again but, this time select (Shared Documents) if you see a Thunder Heart folder there, delete it also.
After you have done this you will be ready to re-install your SmartlinkIV software on your computer again.
Banned
Joined: Apr 2007
Posts: 847
Likes: 1
From:
RE: TMAX install issue
I did a remove and sell and buy new carb for my roadking now runs great and i can change anything i want any time.Glad to see Im not only had problems with this computer controlled crap.Sorry hate to hear your having problems just Ive spent 4 days screwintg with one of them before selling it.
Banned
Joined: Mar 2007
Posts: 3,706
Likes: 7
From: Woodstock, Ont , Can
RE: TMAX install issue
ORIGINAL: wydopn231
I did a remove and sell and buy new carb for my roadking now runs great and i can change anything i want any time.Glad to see Im not only had problems with this computer controlled crap.Sorry hate to hear your having problems just Ive spent 4 days screwintg with one of them before selling it.
I did a remove and sell and buy new carb for my roadking now runs great and i can change anything i want any time.Glad to see Im not only had problems with this computer controlled crap.Sorry hate to hear your having problems just Ive spent 4 days screwintg with one of them before selling it.
Ron
Thread Starter
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Outstanding HDF Member
Joined: May 2007
Posts: 2,217
Likes: 23
From: Dutchess County NY
RE: TMAX install issue
Well... I am very computer savy. I work in the Video Game industry as a designer/programmer, so I know my way around the keyboad
There is just something about my main laptop that doesn't let the TMAX software install. I just wish I could get it to work on this laptop, as it is the only one I have with a serial port.
I got it running on my other laptop though, just sucks cause that is my work laptop, so it will be a pain if I ever need to remap. Hopefully I'll have it all installed on the bike this weekend.
There is just something about my main laptop that doesn't let the TMAX software install. I just wish I could get it to work on this laptop, as it is the only one I have with a serial port.
I got it running on my other laptop though, just sucks cause that is my work laptop, so it will be a pain if I ever need to remap. Hopefully I'll have it all installed on the bike this weekend.
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