REAL "warranty denied" instances
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Seasoned HDF Member
Joined: Jul 2017
Posts: 5,749
Likes: 1,603
From: High Point, NC.
REAL "warranty denied" instances
I'm sure this has been asked or discussed, but couldn't find it.
I want to know who has documented cases where warranty work was denied specifically for reason of use of non CARB or EPA approved tuners and or aftermarket parts like slip ons, cams and the like.
Please, lets stay on topic and no debate here of what the warranty or consent decree says, I just want to hear from ppl who have actually had a dealer deny them warranty coverage.
Thanks.
I want to know who has documented cases where warranty work was denied specifically for reason of use of non CARB or EPA approved tuners and or aftermarket parts like slip ons, cams and the like.
Please, lets stay on topic and no debate here of what the warranty or consent decree says, I just want to hear from ppl who have actually had a dealer deny them warranty coverage.
Thanks.
Seasoned HDF Member
Joined: Sep 2008
Posts: 14,113
Likes: 11,159
From: San Diego, CA
There have a been a few posts on this forum from people kicked to the curb by the MoCo on a warranty repair due to a non-EPA tuner and a few on another forum I read... it does happen...!
I'm sure at least one such person will post up here....
I'm sure at least one such person will post up here....
Stellar HDF Member
Joined: Mar 2013
Posts: 2,716
Likes: 1,813
From: In a house
I have personal knowledge of a bike at my dealership that was voided. Owner did a stage 3 with power vision and had sumping issues before the memo was released on a very early 17 SG. Dealer submitted to moco and power train warranty was voided instantly.
Owner was furious as dealer had told them the aftermarket tuner wouldn’t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
Owner was furious as dealer had told them the aftermarket tuner wouldn’t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
Seasoned HDF Member
Joined: Oct 2014
Posts: 5,022
Likes: 2,352
From: Camp Lejeune, NC
I have personal knowledge of a bike at my dealership that was voided. Owner did a stage 3 with power vision and had sumping issues before the memo was released on a very early 17 SG. Dealer submitted to moco and power train warranty was voided instantly.
Owner was furious as dealer had told them the aftermarket tuner wouldn ��t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
Owner was furious as dealer had told them the aftermarket tuner wouldn ��t be a show stopper. Dealer rebuilt engine out of pocket. No cost to customer and no paperwork to moco after initial denial.
Stellar HDF Member
Joined: Mar 2013
Posts: 2,716
Likes: 1,813
From: In a house
Originally Posted by SWThomas
That was good of them to honor the original deal. Because I know if it was me, and they wouldn't honor it, I would make it my personal mission to ruin them. And in a military town, I could drop their sales at least 20% with one email.
Road Master
Joined: Jul 2011
Posts: 1,030
Likes: 65
From: Calgary AB
There is someone on here that lost his warranty over an FP3.
I was talking to the owner of the indy shop that does a lot of my work, they are authorized to do HD warranty, he had a warranty claim, the HD factory rep came in, saw the customer had used a Power Commander on it and said no warranty.
I'm quite interested to see if anyone has actually had warranty refused over exhaust.
I was talking to the owner of the indy shop that does a lot of my work, they are authorized to do HD warranty, he had a warranty claim, the HD factory rep came in, saw the customer had used a Power Commander on it and said no warranty.
I'm quite interested to see if anyone has actually had warranty refused over exhaust.
Cruiser
Joined: Sep 2005
Posts: 186
Likes: 15
From: Tucson, AZ
Me too
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Cruiser
Joined: Sep 2017
Posts: 208
Likes: 52
From: SOCAL
I know that when my SE street cannon tips turned purple, dealer sent pictures of just the purple tips to MoCo. A week later, dealer was instructed to send MoCo photos of the intake, full exhaust and tips to ensure I hadn't changed them. Fortunately everything on my bike is under factory warranty thus far.
I was not denied warranty, but the MoCo definitely wanted a small degree of proof I hadn't changed anything and that was just for exhaust tips. I'm sure a real warranty claim would require more proof.
I was not denied warranty, but the MoCo definitely wanted a small degree of proof I hadn't changed anything and that was just for exhaust tips. I'm sure a real warranty claim would require more proof.
Last edited by Stroked16; Nov 29, 2017 at 04:41 PM.
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Intermediate
Joined: Oct 2009
Posts: 32
Likes: 8
From: Fort Smith, Arkansas
My warranty was flagged because I had a trailer hitch on. I was at Bikes, Blues, and Barbecue when oil light issue. Called a wrecker to haul it to the local Dealer. Harley rep was there and say the hitch and now I no longer have a power train warranty.
Seasoned HDF Member
Joined: Sep 2009
Posts: 17,143
Likes: 6,165
From: SE Michigan
This is not new, and unrelated to the new more restrictive power train warranty policies as of the 2017 models, which is the basis of the thread.