Fuel Moto customer service is #1
Thread Starter
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Cruiser
Joined: Dec 2009
Posts: 146
Likes: 34
From: Southeastern, WI
Fuel Moto customer service is #1
I purchased a power vision tuner from Fuel Moto last year along with a pair of their Jackpot Street Outlaw Mufflers. Install was a snap and the tuner came preloaded with a custom tune from FMs vast library of Dyno tested calibrations.
During a recent trip in our unusually hot weather, I noticed that the cooling fans didnt seem to be working properly. The other wet head bikes in our group had fans running quite often but mine were not. A trip to the dealer when we returned uncovered a possible problem with the ECM calibration, so I reached out to FM (well after hours) to ask for guidance and got an updated tune within 90 minutes! I loaded it up and had everything tested & verified that evening!
The service Ive always gotten from Jamie and his team has always been top notch and this just a classic example of why theyll be my first stop for any future performance mods.
Thanks again Jamie!
During a recent trip in our unusually hot weather, I noticed that the cooling fans didnt seem to be working properly. The other wet head bikes in our group had fans running quite often but mine were not. A trip to the dealer when we returned uncovered a possible problem with the ECM calibration, so I reached out to FM (well after hours) to ask for guidance and got an updated tune within 90 minutes! I loaded it up and had everything tested & verified that evening!
The service Ive always gotten from Jamie and his team has always been top notch and this just a classic example of why theyll be my first stop for any future performance mods.
Thanks again Jamie!
Seasoned HDF Member
Joined: Jan 2008
Posts: 13,621
Likes: 11,353
From: State of Confusion
I purchased a power vision tuner from Fuel Moto last year along with a pair of their Jackpot Street Outlaw Mufflers. Install was a snap and the tuner came preloaded with a custom tune from FMs vast library of Dyno tested calibrations.
During a recent trip in our unusually hot weather, I noticed that the cooling fans didnt seem to be working properly. The other wet head bikes in our group had fans running quite often but mine were not. A trip to the dealer when we returned uncovered a possible problem with the ECM calibration, so I reached out to FM (well after hours) to ask for guidance and got an updated tune within 90 minutes! I loaded it up and had everything tested & verified that evening!
The service Ive always gotten from Jamie and his team has always been top notch and this just a classic example of why theyll be my first stop for any future performance mods.
Thanks again Jamie!
During a recent trip in our unusually hot weather, I noticed that the cooling fans didnt seem to be working properly. The other wet head bikes in our group had fans running quite often but mine were not. A trip to the dealer when we returned uncovered a possible problem with the ECM calibration, so I reached out to FM (well after hours) to ask for guidance and got an updated tune within 90 minutes! I loaded it up and had everything tested & verified that evening!
The service Ive always gotten from Jamie and his team has always been top notch and this just a classic example of why theyll be my first stop for any future performance mods.
Thanks again Jamie!
Thread Starter
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Cruiser
Joined: Dec 2009
Posts: 146
Likes: 34
From: Southeastern, WI
cool, but just curious here..the tune you got from them a year ago was evidently a problem for the cooling system, but it didn't have the opportunity to manifest itself until this year because the ambient temps were the only thing that 'changed' ? great report on their follow up customer service tho!
Road Captain
Joined: Jul 2014
Posts: 507
Likes: 233
From: Perkasie Pa
First place I go also!!
Prices fair, support can't be beat!!
Ordered Pipes, Woods 555 cams, power vision and target tune for my stock Low Rider. Had a problem with the check engine Light . Eric picked out the problem in about 3 min. O2 sensor had the heater option selected. The tune was preloaded into the power vision. Tune was damn near perfect from the first startup. Normal service from Fuel Moto. Perfect!!!
Prices fair, support can't be beat!!
Ordered Pipes, Woods 555 cams, power vision and target tune for my stock Low Rider. Had a problem with the check engine Light . Eric picked out the problem in about 3 min. O2 sensor had the heater option selected. The tune was preloaded into the power vision. Tune was damn near perfect from the first startup. Normal service from Fuel Moto. Perfect!!!
Tourer
Joined: Jul 2017
Posts: 449
Likes: 76
From: Oz
I agree and can't say enough good about Fuel Moto. They simply rock.
Having a wet head M8 myself, I'd be interested in the tweak that was made. Maybe Jamie or someone on the crew can respond? Might save some emails from others.
Having a wet head M8 myself, I'd be interested in the tweak that was made. Maybe Jamie or someone on the crew can respond? Might save some emails from others.
Last edited by RinTin; Aug 2, 2019 at 09:31 AM.
Road Warrior
Joined: Jul 2014
Posts: 1,584
Likes: 520
From: VA
Help me out here. You are excited that Fuel Moto took care of your issue quickly? That's certainly glass half full. You could just as easily have been pissed that they didn't enable the fans in the map to begin with. I think Fuel Moto has grown so much and so fast they can't keep up with what they are doing. My personal experience is that their customer support isn't nearly as good as it was a couple of years ago. Call backs that never happen. Emails that are not answered. Tech support that can't get off the phone with you fast enough. I am not seeing the level of personal service they used to be famous for. But maybe it's just me.
Seasoned HDF Member
Joined: Jan 2008
Posts: 13,621
Likes: 11,353
From: State of Confusion
Help me out here. You are excited that Fuel Moto took care of your issue quickly? That's certainly glass half full. You could just as easily have been pissed that they didn't enable the fans in the map to begin with. I think Fuel Moto has grown so much and so fast they can't keep up with what they are doing. My personal experience is that their customer support isn't nearly as good as it was a couple of years ago. Call backs that never happen. Emails that are not answered. Tech support that can't get off the phone with you fast enough. I am not seeing the level of personal service they used to be famous for. But maybe it's just me.
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Tourer
Joined: Jul 2017
Posts: 449
Likes: 76
From: Oz
Help me out here. You are excited that Fuel Moto took care of your issue quickly? That's certainly glass half full. You could just as easily have been pissed that they didn't enable the fans in the map to begin with. I think Fuel Moto has grown so much and so fast they can't keep up with what they are doing. My personal experience is that their customer support isn't nearly as good as it was a couple of years ago. Call backs that never happen. Emails that are not answered. Tech support that can't get off the phone with you fast enough. I am not seeing the level of personal service they used to be famous for. But maybe it's just me.
As for call backs that never happen, I have been a customer of theirs for over a decade and have never experienced anything of the sort. At most it takes them a day to get back which is way better than the others in the technical industry.
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Road Warrior
Joined: Jul 2014
Posts: 1,584
Likes: 520
From: VA
You are making a huge assumption jumping from an adjustment to the fan's not being enable. Not to mention no matter what the reason, they are human just like us. The important thing is they fixed the issue ASAP.
As for call backs that never happen, I have been a customer of theirs for over a decade and have never experienced anything of the sort. At most it takes them a day to get back which is way better than the others in the technical industry.
As for call backs that never happen, I have been a customer of theirs for over a decade and have never experienced anything of the sort. At most it takes them a day to get back which is way better than the others in the technical industry.
Road Warrior
Joined: Jul 2014
Posts: 1,584
Likes: 520
From: VA
well I know they have a great following and I have no personal experience so no business criticizing..but my question was, in a much softer tone, directed at "the tuner came preloaded with a custom tune from FMs vast library of Dyno tested calibrations." and wondering why something like this was missed in all that..it's not an insignificant issue, but like I said, wasn't trying to be critical, just inquisitive