New HD ESP Coverage Policy
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HD EFI Guru
Joined: Jan 2008
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New HD ESP Coverage Policy
Well there have been a few rumors floating around about changes for ALL New ESP purchases through HD and one of my customers got me the following information. It now appears that the rumors of no coverage for SE parts on the ESP is half true. You have to pay extra for it if you want it, where is was covered in the past.
"Good Morning,
Some of you have asked for clarification around Screamin Eagle coverage and exactly when a customer needs to purchase the optional benefit. With the last series, a customer that installed Screamin Eagle parts on their bike and SWRd those parts, would have those Screamin Eagle parts covered if they purchased an ESP for the entire term.
With the new series, the trigger to offer the Screamin Eagle coverage is different. In order the understand the new coverage, I am sharing a question that was asked last week along the answer:
Question: If a customer buys a 5 year ESP, does NOT purchase the optional Screamin Eagle coverage, has Screamin Eagle P&A installed w/in the first 60 days of new purchase, and the Screamin Eagle P&A is entered onto the SWR, will the ESP replace Screamin Eagle parts with Screamin Eagle parts if a warranty event is triggered?
Answer: No. In order to have ESP cover Screamin Eagle parts or modifications , they have to purchase the additional coverage. This is true for all bikes, new or used. The only exception would be CVOs. The customer doesnt have to buy the Screamin Eagle coverage on a CVO bike. In the example provided, the customer would get warranty (through Custom Coverage) and those parts would be covered for two years. Outside of that two years, the (5 year) ESP would cover those parts for an additional 3 years but would only provide credit for stock parts (and labor) for any ESP repairs. The customer would be responsible for any additional costs to replace the Screamin Eagle parts. If the customer purchased the additional Screamin Eagle coverage, all Screamin Eagle parts and modifications would be covered the entire 5 years.
Anytime, a customer wants their Screamin Eagle parts covered by their ESP (excluding CVOs) they have to check the box on the ESP contract and purchase the coverage. Custom coverage has no change."
I asked about coverage during the normal warranty period and he told me they were already asking about that but did not have a firm answer yet. It appears there is confusion as to what is really covered with SE parts for sure, so anyone looking at getting one of these and using SE parts has to be very careful as it looks like they are dropping coverage on the SE parts now in some fashion.
"Good Morning,
Some of you have asked for clarification around Screamin Eagle coverage and exactly when a customer needs to purchase the optional benefit. With the last series, a customer that installed Screamin Eagle parts on their bike and SWRd those parts, would have those Screamin Eagle parts covered if they purchased an ESP for the entire term.
With the new series, the trigger to offer the Screamin Eagle coverage is different. In order the understand the new coverage, I am sharing a question that was asked last week along the answer:
Question: If a customer buys a 5 year ESP, does NOT purchase the optional Screamin Eagle coverage, has Screamin Eagle P&A installed w/in the first 60 days of new purchase, and the Screamin Eagle P&A is entered onto the SWR, will the ESP replace Screamin Eagle parts with Screamin Eagle parts if a warranty event is triggered?
Answer: No. In order to have ESP cover Screamin Eagle parts or modifications , they have to purchase the additional coverage. This is true for all bikes, new or used. The only exception would be CVOs. The customer doesnt have to buy the Screamin Eagle coverage on a CVO bike. In the example provided, the customer would get warranty (through Custom Coverage) and those parts would be covered for two years. Outside of that two years, the (5 year) ESP would cover those parts for an additional 3 years but would only provide credit for stock parts (and labor) for any ESP repairs. The customer would be responsible for any additional costs to replace the Screamin Eagle parts. If the customer purchased the additional Screamin Eagle coverage, all Screamin Eagle parts and modifications would be covered the entire 5 years.
Anytime, a customer wants their Screamin Eagle parts covered by their ESP (excluding CVOs) they have to check the box on the ESP contract and purchase the coverage. Custom coverage has no change."
I asked about coverage during the normal warranty period and he told me they were already asking about that but did not have a firm answer yet. It appears there is confusion as to what is really covered with SE parts for sure, so anyone looking at getting one of these and using SE parts has to be very careful as it looks like they are dropping coverage on the SE parts now in some fashion.
Seasoned HDF Member
Joined: Jan 2008
Posts: 13,679
Likes: 11,472
From: State of Confusion
Well there have been a few rumors floating around about changes for ALL New ESP purchases through HD and one of my customers got me the following information. It now appears that the rumors of no coverage for SE parts on the ESP is half true. You have to pay extra for it if you want it, where is was covered in the past.
"Good Morning,
Some of you have asked for clarification around Screamin Eagle coverage and exactly when a customer needs to purchase the optional benefit. With the last series, a customer that installed Screamin Eagle parts on their bike and SWRd those parts, would have those Screamin Eagle parts covered if they purchased an ESP for the entire term.
With the new series, the trigger to offer the Screamin Eagle coverage is different. In order the understand the new coverage, I am sharing a question that was asked last week along the answer:
Question: If a customer buys a 5 year ESP, does NOT purchase the optional Screamin Eagle coverage, has Screamin Eagle P&A installed w/in the first 60 days of new purchase, and the Screamin Eagle P&A is entered onto the SWR, will the ESP replace Screamin Eagle parts with Screamin Eagle parts if a warranty event is triggered?
Answer: No. In order to have ESP cover Screamin Eagle parts or modifications , they have to purchase the additional coverage. This is true for all bikes, new or used. The only exception would be CVOs. The customer doesnt have to buy the Screamin Eagle coverage on a CVO bike. In the example provided, the customer would get warranty (through Custom Coverage) and those parts would be covered for two years. Outside of that two years, the (5 year) ESP would cover those parts for an additional 3 years but would only provide credit for stock parts (and labor) for any ESP repairs. The customer would be responsible for any additional costs to replace the Screamin Eagle parts. If the customer purchased the additional Screamin Eagle coverage, all Screamin Eagle parts and modifications would be covered the entire 5 years.
Anytime, a customer wants their Screamin Eagle parts covered by their ESP (excluding CVOs) they have to check the box on the ESP contract and purchase the coverage. Custom coverage has no change."
I asked about coverage during the normal warranty period and he told me they were already asking about that but did not have a firm answer yet. It appears there is confusion as to what is really covered with SE parts for sure, so anyone looking at getting one of these and using SE parts has to be very careful as it looks like they are dropping coverage on the SE parts now in some fashion.
"Good Morning,
Some of you have asked for clarification around Screamin Eagle coverage and exactly when a customer needs to purchase the optional benefit. With the last series, a customer that installed Screamin Eagle parts on their bike and SWRd those parts, would have those Screamin Eagle parts covered if they purchased an ESP for the entire term.
With the new series, the trigger to offer the Screamin Eagle coverage is different. In order the understand the new coverage, I am sharing a question that was asked last week along the answer:
Question: If a customer buys a 5 year ESP, does NOT purchase the optional Screamin Eagle coverage, has Screamin Eagle P&A installed w/in the first 60 days of new purchase, and the Screamin Eagle P&A is entered onto the SWR, will the ESP replace Screamin Eagle parts with Screamin Eagle parts if a warranty event is triggered?
Answer: No. In order to have ESP cover Screamin Eagle parts or modifications , they have to purchase the additional coverage. This is true for all bikes, new or used. The only exception would be CVOs. The customer doesnt have to buy the Screamin Eagle coverage on a CVO bike. In the example provided, the customer would get warranty (through Custom Coverage) and those parts would be covered for two years. Outside of that two years, the (5 year) ESP would cover those parts for an additional 3 years but would only provide credit for stock parts (and labor) for any ESP repairs. The customer would be responsible for any additional costs to replace the Screamin Eagle parts. If the customer purchased the additional Screamin Eagle coverage, all Screamin Eagle parts and modifications would be covered the entire 5 years.
Anytime, a customer wants their Screamin Eagle parts covered by their ESP (excluding CVOs) they have to check the box on the ESP contract and purchase the coverage. Custom coverage has no change."
I asked about coverage during the normal warranty period and he told me they were already asking about that but did not have a firm answer yet. It appears there is confusion as to what is really covered with SE parts for sure, so anyone looking at getting one of these and using SE parts has to be very careful as it looks like they are dropping coverage on the SE parts now in some fashion.
Thread Starter
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HD EFI Guru
Joined: Jan 2008
Posts: 4,494
Likes: 4,780
The way it is now if you add any SE parts after the first 60 days it appears like you get no coverage unless you added that coverage when you purchased the ESP. Trying to find out if they will let you add it to your ESP after the original purchase. I still see no reason to buy ESP on new purchase as you lose two years of what you paid for while the HD warranty is already covering it. So if you wait until your 1 3/4 years into the HD warranty then add ESP if you want it, it appears you will get better coverage for a longer time for the same money.
With all this happening it makes the SE parts no different than the aftermarket parts (if you miss the 60 day window) once the OEM warranty runs out as you can buy aftermarket ESP that will cover the aftermarket parts the same as you will have to do for the HD parts now.
With all this happening it makes the SE parts no different than the aftermarket parts (if you miss the 60 day window) once the OEM warranty runs out as you can buy aftermarket ESP that will cover the aftermarket parts the same as you will have to do for the HD parts now.
Last edited by Steve Cole; Sep 27, 2019 at 03:19 PM.
Seasoned HDF Member
Joined: Jan 2008
Posts: 13,679
Likes: 11,472
From: State of Confusion
I still see no reason to buy ESP on new purchase as you lose two years of what you paid for while the HD warranty is already covering it. So if you wait until your 1 3/4 years into the HD warranty then add ESP if you want it, it appears you will get better coverage for a longer time for the same money.
On my 2017 Road King I waited 23 months and paid $2500 for 5 additional years (they called it the 7 year) with tire and wheel, the list was $3200. Since I traded bikes 1 year into it I got $1900 refunded, which was a wash since I had a $500 repair covered.
This week I got the 5 year with tire and wheel for $1900 on my 2020, so tire and wheel is effective immediately whereas if you wait that isn't covered under the factory 2 year, as well as some extra / addt'l coverages like reimbursement for lodging, rental, towing, meals, etc.
what tipped the scales for me doing it this way this time, is that I went from a RK to a RGS, which are all lumped in price wise under Touring bikes. So the price for a Road King without all the fairing electronics is the same as for a Road Glide with all that stuff.
I also had 2 nails on my RK that I had to buy new tires for, but if that played out now again I wouldn't have to, as well as the rare bent rim potential.
So at this point I have all the coverages they offer and available immediately for the next 5 years for $1900. Pretty slim to none chance of keeping it over 5 years based on my history.
We all know it doesn't take much of a failure of some sort to be $1000 repair so there's that, and over the course of 3 addt'l years when it is more worn out, because we rack up lotsa' out of town miles...well, $1900 doesn't seem like a complete waste and since I got that much on my refund the whole thing made sense to swap over at this time.
It really does come down to individual circumstances as plainly described in my lengthy decision
Grand HDF Member
Joined: Nov 2017
Posts: 4,252
Likes: 3,135
From: Texas
With all this happening it makes the SE parts no different than the aftermarket parts (if you miss the 60 day window) once the OEM warranty runs out as you can buy aftermarket ESP that will cover the aftermarket parts the same as you will have to do for the HD parts now.
If you put aftermarket parts in, which cause the bike to be out of EPA compliance, your 2-year warranty is voided, regardless if there's a failure or not.
If you put SE parts in, in an approved combination, it will be EPA compliant and the warranty is not voided. So there's still a big difference between aftermarket and factory.
But here's the big question -- if you put on, say, an aftermarket fuel injector, and it breaks and causes a catastrophic failure, the Harley ESP could say "nope, not gonna cover it, because that failure was caused by that aftermarket part", and the entire repair would be on you. So what happens if you put on a Screamin' Eagle fuel injector, and the same thing happens, and you haven't bought the optional SE coverage? Will Harley cover the repair because it was all Harley parts, but when it comes to the injector would they only replace it with a stock unit? Or would they say "nope, that injector's not covered, and it caused the failure, so your entire engine replacement is on you"?
Road Captain
Joined: Oct 2016
Posts: 638
Likes: 127
From: Kentucky
I wasted 2 years of my bikes life worrying about warrenty. An in the event I needed them they didn't help me anyway. Only thing I got them to do to my bike was fix the oil line clamp on the oil cooler. I say ride the bike and to heck with there warrenty. News flash warrenty companies make millions on people who never use them. An regardless of opinion they don't really want to cover **** on your bike and will find a loop whole if anyway possible. Carry on. Good luck!
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2nd Gear
Joined: Sep 2019
Posts: 6
Likes: 1
From: Alaska
Esp
Bro
My warranty on my M8 stage IV saved me $50k. The HD dealer has replaced 5- engines in the first 7k miles under warranty. I got a lemon. Also, on my last bike, 2010 RGS they completely replaced my long block 2-months before the 7-year warranty expired. Without a warranty your likely to lose lots of cash. The HD dealer gets $135/hour labor and OEM parts are outrageous. A 7-year ESP warranty for $3k is well worth it and will easily cover its cost in the long run. HD makes crap and their new bikes always break down and need warranty work. They are not F-150s or Toyotas
My warranty on my M8 stage IV saved me $50k. The HD dealer has replaced 5- engines in the first 7k miles under warranty. I got a lemon. Also, on my last bike, 2010 RGS they completely replaced my long block 2-months before the 7-year warranty expired. Without a warranty your likely to lose lots of cash. The HD dealer gets $135/hour labor and OEM parts are outrageous. A 7-year ESP warranty for $3k is well worth it and will easily cover its cost in the long run. HD makes crap and their new bikes always break down and need warranty work. They are not F-150s or Toyotas
Last edited by Scott Boim; Sep 28, 2019 at 03:54 PM. Reason: Typo
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What's a 2010 RGS? If you meant Road Glide Special, there was no such thing in 2010. FLTRX in 2010 indicates Road Glide Custom.
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