thoughts
Former Sponsor
Joined: Jan 2009
Posts: 19,364
Likes: 40
From: Los Angeles, CA
I had Samson on my ride for a couple of years. True Duals with fishtails. I really did like them. Never had an issue with them either. I got bored of them and the exhaust swapping game then ensued. I now have my 3rd pipe in 6 months sitting here ready to go on.
Ultimate HDF Member
Joined: Nov 2009
Posts: 7,079
Likes: 21
From: Queens, NY
lots of people have thoughts on samson, just do a search for samson exhaust.
here's mine...
https://www.hdforums.com/forum/dyna-...ong-sorry.html
here's mine...
https://www.hdforums.com/forum/dyna-...ong-sorry.html
Club Member
Joined: Jun 2007
Posts: 45,429
Likes: 2,897
From: Bedford UK
I have Samson true dual pipes (not mufflers) on my 1990 bike. The lefthand pipe is a bit too close to the top of the primary case for my liking, but with S&S oval mufflers looks and sounds great.
Former Sponsor
Joined: May 2010
Posts: 555
Likes: 1
lots of people have thoughts on samson, just do a search for samson exhaust.
here's mine...
https://www.hdforums.com/forum/dyna-...ong-sorry.html
here's mine...
https://www.hdforums.com/forum/dyna-...ong-sorry.html
thank you,
JR
Road Captain
Joined: Nov 2008
Posts: 600
Likes: 3
From: Pennsylvania
I'm running Samson Legend Series street sweepers. I got no complaints, as a matter of fact, ( and this is my opinion, not trying to start a debate) I think they sound better, and perform better than the V&H I previously had, and I like them better than the Basanni exhaust I had. Again, not trying to start a debate on the pro's and con's of different exhaust systems. Different strokes for different folks. Just my 2 cents.
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Cruiser
Joined: Feb 2007
Posts: 118
Likes: 0
From: Valley Village, Ca.
too funny, another sucker born every minute
here's my story it's long and sad but true, my advise to you is "don't do it" go and spend your money on a quality product that's backed by a company who knows the definition of "customer service"
John,
First off, your staff sent me the wrong pipes. They shipped me model D-874 and not the ones I bought and returned for warranty repair, the Samson Big Guns 3 Rip Saws model D2-874. I must explain how extremely disappointed I am in your companies customer service. At this point I am so disgusted that I do not even want to put anything your company makes on my bike. I’ll start from the beginning of my nightmare experience with your company and maybe I just might get the point across to you that even though I am just one single customer, making just one customer happy is what builds a successful business and lack of quality customer service to even just one single customer is what destroys the foundations of a successful business.. On 5/9/2007, I purchased a brand new pair of the BG3 Rip Saws for the 06-07 Dyna’s from Eastern Performance Cycles on line through Ebay for the amazingly low price of $379.95. I was so excited that I could hardly wait to get them installed and fire the bike up with the new pipes that I literally searched for, for over two months trying to pick just the right ones that would look and sound the way I wanted. I looked at many other brands and models. I had them on the bike for about three weeks and was extremely happy, but to my amazement the rear pipe started making a strange rattling noise. I took the rear pipe off and noticed the pipe had broken all the way around where the pipe meets the muffler. I called your shop on 6/12/2007 and spoke to a gentleman named Romero who insinuated that I had broken them from scraping the pipes on the pavement. I told him that was not the case and finally got an RA # out of him after he said they would have to be inspected and that they could tell if the pipes were being scraped on the ground.
On 6/14/2007 I overnight shipped the broken rear pipe to you with “RA# 612079 Attention Romero” written clearly all over the box and included a copy of the original receipt. I called on 6/15/2007 to make sure that you had received the pipe and asked to speak to Mr. Romero when I was informed that he no longer worked there. I then asked to speak to someone else in warranty repairs. I was connected to a gentleman named Kurt, who told me that he had found the pipe that I had returned and that he did have a replacement which he would overnight to me on Monday and I would receive it on Tuesday 6/19/07. Tuesday came and went with no pipe. I called the shop at least three or four times on Wednesday morning and was put on hold numerous times and told that nobody was in the shop that could help me and that they were on break and to call back in 10-15 minutes. I finally got a hold of some older lady, I think her name was Pat, who told me that Kurt was out of town and that he would not be back until the next week and that she could not locate the returned pipe or the RA# for my warranty repair and that there was no one else who could help me. I then asked to speak to a supervisor. She referred me to you, Mr. Delgado, the general manager, who she said was on break and would call me back shortly at which time she then said that she, would put the RA# on your desk and that you would contact me back. At 3pm I called back and finally got a hold of you, when you said that you would look into and call me back later that day. I never received a return call. The very next day I called and spoke to the same older lady who told me that they could not find my pipe or RA# and that Mr. Delgado would call me back regarding the warranty repair. I never did get a call back. Later that day I called back and spoke to a young lady named Donelle, who was very courteous and said that she would get to the bottom of it. At this point I had spoken to five people in your company and still I did not get an answer from anyone of even if you had received my warranty repair RA#612079 or much less when I would receive my replacement pipe. You can only imagine my level of frustration.
The next day 6/22/07 I took off from work and drove out to your shop to get to the bottom of this and at the very least get my broken pipe back so I could return it to EPC for a refund. I arrived at your shop at 1:30pm at which time I met your accountant Donelle, who was covering the front desk position. I presented her with all the necessary paperwork and she said it would be no problem at all and that after looking in the computer inventory you had 2 sets of D2-874’s in stock and I would get a replacement then and there. Two hours later I was still standing around in your lobby waiting when a gentlemen named Yassin came out from the back and told me that they did not have the pipes for my bike in stock and I would need to wait until next week for them, but he would send them to me when they came in. I then said that I wanted my money back at which point she said that she could not do that since I bought them from EPC. I got pretty upset and informed Donelle that I just wanted my broken pipe back and that I would return them to EPC and that I would never recommend your company to anyone. She then went and got you Mr. Delgado from your office. At which time you apologized and said that you did not even know I was there and if you had known that I was waiting in the lobby for over two hours you would have taken care of it yourself. You were very helpful and apologetic, which I really did appreciate. You then told me that you could or your employees could not locate my broken pipe which I had sent in for warranty repair. We then agreed that I would accept another set of pipes similar to the D2-874 BG3 Rip Saws as a replacement. They were model #D2-859 street sweepers, at which point you had Yassin verify that he had a complete set and that he would put them in my truck. I was on my way and I was a happy customer, but luckily I stopped at a gas station and opened the box to inspect them and found that they were not the model #D2-859 street sweepers, but they were the model D2-871 slashers and they were missing the mounting bracket. I called you back and you had me return them for the right ones. When I returned you were standing out front speaking to some other employees and Yassin then came out with a mounting bracket. After inspecting the bracket I noticed it was not the correct bracket even for the D2-871 slashers. He then went and got another bracket which was the correct bracket but by this time my level of frustration had boiled over and I decided to just get the pipes I had agreed to accept as a replacement the D2-859 street sweepers. Yassin went and looked for them but returned with a completely different set of pipes which didn’t even have the 02 sensor ports on them. By now I am thinking this guy Yassin is a complete idiot and has no business in your business. I then conceded and decided to wait another week for the replacement pipes. Which I was told would be shipped out the following Wednesday 6/27/07. That week I sent you an email stating my desire to get the pipes ASAP. I then called you on Wednesday to confirm that they woud be shipping. You said that I would get them by Friday the 29th.
On Friday 6/29/07 I called and spoke to Yassin and he told me that he was shipping them out to me that day and that I would have them by Monday 7/2/07. I even sent him an email confirming what model they were just to make sure that I got the right pipes. Monday comes and no pipes. You can only imagine my frustration at this point. I called on Tuesday 7/2/07 and spoke with Yassin, he then tells me that the pipes came back from the chrome shop and that they were all scratched, but that he would send out the brand new model with the removable baffles and heat shields and that I would get them on Friday 7/6/07. I don’t know what kind of a guy Yassin thinks I am but I know he was lying about the chrome shop and scratched pipes; that was a blatant lie, he didn’t even have them there. What kind of chrome plater sends out scratched product? None! At this point I am convinced Yassin is a complete idiot!!! On Thursday Yassin calls me to confirm my home address which he said he didn’t have, but was all over your paperwork and in your system and on your historical invoice#100913 and return RCM53381. I asked him to call me back and email me with the UPS tracking number so I could confirm their shipment. He never did.
On Friday 7/6/07 I called and asked to speak with Yassin but only got his voice mail, left him a message. Now, I am convinced that this guy was trying to f%$* with me! I finally got a call from Jared (now the 7th person from Samson I’ve talked to regarding this whole mess) who the told me that the pipes were not going to ship out until the following week. I explained to him the conversation that I had with Yassin and how he had promised me they would ship the day before. This guy was very helpful and apologized to me for the delay and said he would call me back with the tracking number. By golly, Jared did call back with the tracking number. I explained to him that I had no faith in the company and that I would be getting the right part so I had him check the paperwork and he confirmed that the correct part #D2-874 was on the paperwork and that I would be receiving them on Monday 7/9/07
.
On Monday 7/9/07 Jared even called me to confirm that I had received the pipes, which I did. The box was clearly written on, displaying D2-874 but to my dismay and surprise when I opened the box they were not the correct pipes. You cannot possibly imagine my level of frustration at this point. I am now entirely certain that Yassin was purposely screwing with me! By now I am completely disillusioned with the lack of customer service and poor follow through by the entire staff at your company. Just how many people does it take to get one replacement pipe out a customer correctly? I could have bent and welded, chromed and fabricated at least half a dozen pairs of custom pipes myself in the month it has taken your company to mess up this one broken pipe issue. If this is how your company deals with me I can’t imagine how you deal with your large resellers. How your company stays in business with this level of service is a mystery.
At this point the only thing that I will accept is a call from you directly Mr. Delgado or Kenny Price himself apologizing for this mess up and a guarantee that I will receive the correct pipes Samson Big Guns3 Rip Saws model D2-874 within the next business day. At which point when I have a confirmed UPS tracking number, you can issue a call tag for UPS to come and pick up the wrong pipes. If this is not possible I will begin the process of returning the pipes to EPC and getting a full refund. At which point I will never recommend your company to anyone. I am sure that your closest competitor Vance and Hines does not treat their customers this way. I am also sure they will take care of the little guy and make this one single customer happy.
A very disappointed customer,
John,
First off, your staff sent me the wrong pipes. They shipped me model D-874 and not the ones I bought and returned for warranty repair, the Samson Big Guns 3 Rip Saws model D2-874. I must explain how extremely disappointed I am in your companies customer service. At this point I am so disgusted that I do not even want to put anything your company makes on my bike. I’ll start from the beginning of my nightmare experience with your company and maybe I just might get the point across to you that even though I am just one single customer, making just one customer happy is what builds a successful business and lack of quality customer service to even just one single customer is what destroys the foundations of a successful business.. On 5/9/2007, I purchased a brand new pair of the BG3 Rip Saws for the 06-07 Dyna’s from Eastern Performance Cycles on line through Ebay for the amazingly low price of $379.95. I was so excited that I could hardly wait to get them installed and fire the bike up with the new pipes that I literally searched for, for over two months trying to pick just the right ones that would look and sound the way I wanted. I looked at many other brands and models. I had them on the bike for about three weeks and was extremely happy, but to my amazement the rear pipe started making a strange rattling noise. I took the rear pipe off and noticed the pipe had broken all the way around where the pipe meets the muffler. I called your shop on 6/12/2007 and spoke to a gentleman named Romero who insinuated that I had broken them from scraping the pipes on the pavement. I told him that was not the case and finally got an RA # out of him after he said they would have to be inspected and that they could tell if the pipes were being scraped on the ground.
On 6/14/2007 I overnight shipped the broken rear pipe to you with “RA# 612079 Attention Romero” written clearly all over the box and included a copy of the original receipt. I called on 6/15/2007 to make sure that you had received the pipe and asked to speak to Mr. Romero when I was informed that he no longer worked there. I then asked to speak to someone else in warranty repairs. I was connected to a gentleman named Kurt, who told me that he had found the pipe that I had returned and that he did have a replacement which he would overnight to me on Monday and I would receive it on Tuesday 6/19/07. Tuesday came and went with no pipe. I called the shop at least three or four times on Wednesday morning and was put on hold numerous times and told that nobody was in the shop that could help me and that they were on break and to call back in 10-15 minutes. I finally got a hold of some older lady, I think her name was Pat, who told me that Kurt was out of town and that he would not be back until the next week and that she could not locate the returned pipe or the RA# for my warranty repair and that there was no one else who could help me. I then asked to speak to a supervisor. She referred me to you, Mr. Delgado, the general manager, who she said was on break and would call me back shortly at which time she then said that she, would put the RA# on your desk and that you would contact me back. At 3pm I called back and finally got a hold of you, when you said that you would look into and call me back later that day. I never received a return call. The very next day I called and spoke to the same older lady who told me that they could not find my pipe or RA# and that Mr. Delgado would call me back regarding the warranty repair. I never did get a call back. Later that day I called back and spoke to a young lady named Donelle, who was very courteous and said that she would get to the bottom of it. At this point I had spoken to five people in your company and still I did not get an answer from anyone of even if you had received my warranty repair RA#612079 or much less when I would receive my replacement pipe. You can only imagine my level of frustration.
The next day 6/22/07 I took off from work and drove out to your shop to get to the bottom of this and at the very least get my broken pipe back so I could return it to EPC for a refund. I arrived at your shop at 1:30pm at which time I met your accountant Donelle, who was covering the front desk position. I presented her with all the necessary paperwork and she said it would be no problem at all and that after looking in the computer inventory you had 2 sets of D2-874’s in stock and I would get a replacement then and there. Two hours later I was still standing around in your lobby waiting when a gentlemen named Yassin came out from the back and told me that they did not have the pipes for my bike in stock and I would need to wait until next week for them, but he would send them to me when they came in. I then said that I wanted my money back at which point she said that she could not do that since I bought them from EPC. I got pretty upset and informed Donelle that I just wanted my broken pipe back and that I would return them to EPC and that I would never recommend your company to anyone. She then went and got you Mr. Delgado from your office. At which time you apologized and said that you did not even know I was there and if you had known that I was waiting in the lobby for over two hours you would have taken care of it yourself. You were very helpful and apologetic, which I really did appreciate. You then told me that you could or your employees could not locate my broken pipe which I had sent in for warranty repair. We then agreed that I would accept another set of pipes similar to the D2-874 BG3 Rip Saws as a replacement. They were model #D2-859 street sweepers, at which point you had Yassin verify that he had a complete set and that he would put them in my truck. I was on my way and I was a happy customer, but luckily I stopped at a gas station and opened the box to inspect them and found that they were not the model #D2-859 street sweepers, but they were the model D2-871 slashers and they were missing the mounting bracket. I called you back and you had me return them for the right ones. When I returned you were standing out front speaking to some other employees and Yassin then came out with a mounting bracket. After inspecting the bracket I noticed it was not the correct bracket even for the D2-871 slashers. He then went and got another bracket which was the correct bracket but by this time my level of frustration had boiled over and I decided to just get the pipes I had agreed to accept as a replacement the D2-859 street sweepers. Yassin went and looked for them but returned with a completely different set of pipes which didn’t even have the 02 sensor ports on them. By now I am thinking this guy Yassin is a complete idiot and has no business in your business. I then conceded and decided to wait another week for the replacement pipes. Which I was told would be shipped out the following Wednesday 6/27/07. That week I sent you an email stating my desire to get the pipes ASAP. I then called you on Wednesday to confirm that they woud be shipping. You said that I would get them by Friday the 29th.
On Friday 6/29/07 I called and spoke to Yassin and he told me that he was shipping them out to me that day and that I would have them by Monday 7/2/07. I even sent him an email confirming what model they were just to make sure that I got the right pipes. Monday comes and no pipes. You can only imagine my frustration at this point. I called on Tuesday 7/2/07 and spoke with Yassin, he then tells me that the pipes came back from the chrome shop and that they were all scratched, but that he would send out the brand new model with the removable baffles and heat shields and that I would get them on Friday 7/6/07. I don’t know what kind of a guy Yassin thinks I am but I know he was lying about the chrome shop and scratched pipes; that was a blatant lie, he didn’t even have them there. What kind of chrome plater sends out scratched product? None! At this point I am convinced Yassin is a complete idiot!!! On Thursday Yassin calls me to confirm my home address which he said he didn’t have, but was all over your paperwork and in your system and on your historical invoice#100913 and return RCM53381. I asked him to call me back and email me with the UPS tracking number so I could confirm their shipment. He never did.
On Friday 7/6/07 I called and asked to speak with Yassin but only got his voice mail, left him a message. Now, I am convinced that this guy was trying to f%$* with me! I finally got a call from Jared (now the 7th person from Samson I’ve talked to regarding this whole mess) who the told me that the pipes were not going to ship out until the following week. I explained to him the conversation that I had with Yassin and how he had promised me they would ship the day before. This guy was very helpful and apologized to me for the delay and said he would call me back with the tracking number. By golly, Jared did call back with the tracking number. I explained to him that I had no faith in the company and that I would be getting the right part so I had him check the paperwork and he confirmed that the correct part #D2-874 was on the paperwork and that I would be receiving them on Monday 7/9/07
.
On Monday 7/9/07 Jared even called me to confirm that I had received the pipes, which I did. The box was clearly written on, displaying D2-874 but to my dismay and surprise when I opened the box they were not the correct pipes. You cannot possibly imagine my level of frustration at this point. I am now entirely certain that Yassin was purposely screwing with me! By now I am completely disillusioned with the lack of customer service and poor follow through by the entire staff at your company. Just how many people does it take to get one replacement pipe out a customer correctly? I could have bent and welded, chromed and fabricated at least half a dozen pairs of custom pipes myself in the month it has taken your company to mess up this one broken pipe issue. If this is how your company deals with me I can’t imagine how you deal with your large resellers. How your company stays in business with this level of service is a mystery.
At this point the only thing that I will accept is a call from you directly Mr. Delgado or Kenny Price himself apologizing for this mess up and a guarantee that I will receive the correct pipes Samson Big Guns3 Rip Saws model D2-874 within the next business day. At which point when I have a confirmed UPS tracking number, you can issue a call tag for UPS to come and pick up the wrong pipes. If this is not possible I will begin the process of returning the pipes to EPC and getting a full refund. At which point I will never recommend your company to anyone. I am sure that your closest competitor Vance and Hines does not treat their customers this way. I am also sure they will take care of the little guy and make this one single customer happy.
A very disappointed customer,
Former Sponsor
Joined: May 2010
Posts: 555
Likes: 1
the person Yassin and Delgado no longer work here for reasons listed above. their diservice to our customers was absolutely intolerable. their positions here were production manager and COO respectively. these positions are now eliminated because of the behavior they performed and mistreatment to our valued customers. this was a period of hell our company went through. we apologize profusely to this gentleman. we have a much more efficient and friendly customer service department now that Kenny Price restructured it 2 years ago to the way it was before the mismanagement that was in place.
thank you,
JR
thank you,
JR
