The bank seems to be in my favor so far.

 

Hope you get your cash back.

 

Brother that sucks. I have had a few buddies use them and turn out "ok". At least your Crossbones will stand out on post. Hope the bank helps you out.

 

Wow- I read your post and my sympathies go out to you brother. I've had similar **** like this happen, once with a paint shop for a tank, once with a machine shop, once with a custom parts fabricator. I mean, serious "WTF" stuff just like you went through. It happens unfortunately, there are some real jackasses out their calling themselves "professionals", with absolutely zero moral standard.

I was immediately going to say "i hope you charged all of this on your CC", because you damn well can get all of your money back. I see you've already gone that route and keep on top of your CC company until they come through. What you experienced is "consumer fraud", especially with not receiving what you originally paid for - regardless of it's condition. Your CC company is obligated to have your back on this.

Anyway hope you get your $$ and eventually get your bike to the way you want it.

 

Just spoke to Deidra. She called me. She was advised a few days ago to read my thread by someone here. And as stated before, she is very good at her job.

She agrees that I was not treated right. And even I have to admit, I always got a better feeling emailing her, that talking to Kyle on the phone. I would have to imagine that if she had been the one noting the details on my order, we could have ended somewhere other than where we did.
The bank notified them of my refund request obviously, and she even stated that that a full refund is what we should have done in the first place... but that was not her call that day as I was dealing with Kyle. Who insisted they didnt have that kind of money laying around. Deidra is still wanting to make this right.
Which is why, at the time I agreed to taking payments instead of a full refund at that moment. I felt that my refund was being held hostage by a guy I couldn't actually meet.

ANYWAYS... I write this knowing there are many out there that probably love their STF kits, but its more common to see a negative review. Guys who like something are out riding on it. lol while Im stuck behind the keyboard bitchin while I put mine back together. Hell, If everyone who ever got this kit was done like I was then STF would not have lasted 8 plus years...

I will say this, Deidra strikes me as a woman, who is a strong lady, a good wife and mother, supporting her man who has a dream of building bikes. If she was in more control of the operation, and Kyle never had customer contact I think they would do better.
Im not saying there would be an STF fender kit on my bike today... but I would have been dealt with better.

 

Man that sucks and pretty much kills STF from my book. It's sad because the photos of the built bikes on the site are awesome.

Thanks for your service. Sucks even more that someone would try to do this to someone in the military.

 

I actually had the same problem with this guy a couple of years back. lost a couple of grand over the incident. I asked for tank paint job and a fender set up, showed him pics of the paint job I wanted and the fender I wanted. The paint job, same as yours, was not what I asked for. The fender was the same he sells in his kit though we agreed on something different, he wouldn't take it back because he claimed it was a custom fender because he drilled a couple of holes in it, and he gave me that fender because the one I wanted wouldn't fit on the 200MM tires (so why not say that rather than just send me something different?)...told me my best bet was ebay or craigslist. I sent it back to him and after pulling teeth via email for months (nobody answers the phone there)...was eventually told it would be remedied through store credit ...A)I haven't received B) didn't really want because everything he makes sucks anyways. He also claimed at the time that he gave discounts to military...also a lie. He doesn't fabricate this fenders, word is he gets them from, but I can't really confirm that, either way...his work is not work at all. His excuse for the paint job was that his normal paint guy quit and it was his first time doing it himself...that's insane...his paint guy probably quit over some shady payment issues...and why the **** would I pay top dollar for a guys first time painting custom work. I even filed a complain with the BBB, but they never even replied to them. Lessons learned indeed. I don't deal with custom work from guys out of state, they would have to be pretty reputable for me to try that again. And this guy is garbage. I posted a couple of things here and there about the guy, but guys seamed to have a generally good impression of this **** shop so I didn't go into too much. I regret not doing that, as your situation almost mimics mine exactly even 3 years down the road...maybe if i posted something earlier you may have not had to go through that. I'm sorry. Nothing's changed with this ****...at least you got something remedied out of it.

 

*from fab kevin...sorry

 

So far so good, and my bike is almost put back together...

 

Did you get all your money back?