Don't know about the US but in the UK the Sale of Goods Act stipulates that, the sales contract is between the customer and the retailer, not the manufacturer and that the retailer is responsible for handling warranty issues.

The Act also states that products should be fit for purpose and have a reasonable expectation of service life. The Act limits it's application to 6 years.

There would be a reasonable expectation that a TV or domestic washing machine, for example, would last longer than one or even two years.

 

I would love to know the resolution. What did they do for you and did you learn how/why it failed?

 

That's interesting, no wonder the OP was ticked. Here, stateside, vendor usually covers the item so many days and then it's up to the manufacturer.

 

The OP never said he was from the UK. He only stated he wasn't from the US.

Wonder if the OP will post back regarding his interaction with DynoJet ???

 

Well I found Dynojet helpful tried some stuff while they were on the phone to try to get the unit going, to no avail, they gave me a return authorization number to send it back, so 8 weeks from now they will probably tell me it does not work.
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We get it, youre pissed. Stop being a dick, and speak to people normally. Especially when you dont even know what they are going to do yet. Stop acting like a child, ****.

 

Otter Bone Doc can look after himself, He is the one that said I got my money's worth buy using it 10 times.

 

.......

 

The only legitimate leg you have to stand on is if it came with lifetime warranty. It does not.

 

OP, I read the latter portion of your post before you edited and deleted it.

Your situation doesn't affect me one way or another. I wish your tuner never failed. When any of us purchase an item, sometimes they fail prematurely. This time it happened to yours. Companies give a know time period for problems to be resolved, the warranty. If it exceeds that, that's it. Accept it. I'd feel the same way if it was my tuner. This is independent of how many times you used it. You paid $700 dollars for it. How many times should you have used it to get your money's worth? 10? 50? 100? You said it sat in a desk for a year. Maybe that's your mistake. Next time, check it a couple of months before the warranty is up to see if it works. Then you'd have a better chance of having it replaced.

So, now, you called DynoJet. Even with their instruction it didn't work. Now you're sending it back and you seem to know the outcome. I happen to agree with you. They'll test it to find out there's no manufacturer's defect and either send you back your paperweight or offer you a discount on a new one.

I'm sorry for your situation. I hope it works out for you.

Boog