1K Service - Not Impressed
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Cruiser
Joined: Mar 2008
Posts: 201
Likes: 1
From:
1K Service - Not Impressed
Well this is my first HD so I am new to the whole service process. Love the bike by the way. I just had the service done at a local dealer (pricey) and brought my own Amsoil MCV which was not a big deal. They do not seem to frown on customers bringing in the non HD oil. I am guessing it is common. Anyway I think we all know that all FLSTFs come with the chrome filter. Well they decided that I wanted the fugly black filter....arrgghh!! It is just not the same without the chrome there. Of course the problem is replacing the filter, purges some of the oil. They offered to do it on the spot, but this would entai mixing the Syn3 with the Amsoil which was not desirable. Now they get to change my oil again with Amsoil they will purchase and install the chrome oil filter tomorrow. I guess I need to verify they actually did get the oil. The other thing that does not impress me is the invoice for the work. They replaced a few gaskets etc which was captured, and mentioned the 1K service, but there is no itemized description of what was actually done. It could be a pencil whip excersize, but at least I have a detailed summary of what was actually done. I get this with my $30 Honda van oil change. Is this the HD standard?? I do not think I am being too picky here?
I guess this is a small vent, but I am curious what others have experienced. Also purchased the service manual and plan on wrenching all the preventive maintenance stuff myself in the future.
Thanks for any feedback.
I guess this is a small vent, but I am curious what others have experienced. Also purchased the service manual and plan on wrenching all the preventive maintenance stuff myself in the future.
Thanks for any feedback.
Elite HDF Member
Joined: Aug 2007
Posts: 4,415
Likes: 5
From: San Antonio, Republic of TEXAS
RE: 1K Service - Not Impressed
everything I've ever bought from a dealership, I've gotten a very detailed printout. I haven't let them do any services on my bike.I found a independent mechanic I trust, to do my services. I got the oil, gaskets, CHROME oil filter and plugs myself from the dealer for under $45.00 and the indy's charge was under $150.
I can appreciate those that do their own wrenching - I don't. I did enough of that when I was working.... today, I'll pay someone to get their hands dirty.
I can appreciate those that do their own wrenching - I don't. I did enough of that when I was working.... today, I'll pay someone to get their hands dirty.
Advanced
Joined: Apr 2008
Posts: 59
Likes: 0
From: 45 north of Boston, MA
RE: 1K Service - Not Impressed
Just had the 1K done to my FXCWC Rocker C.They didn't itemize all that is done, the owners manual does.
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.
Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about andHD delership will monitor it.Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area andI am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has afull gasket.Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.
Hope this helps azfathog17
Life is not a journey to the grave
With the intention of
Arriving safely in a pretty
And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.
Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about andHD delership will monitor it.Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area andI am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has afull gasket.Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.
Hope this helps azfathog17
Life is not a journey to the grave
With the intention of
Arriving safely in a pretty
And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!
Road Master
Joined: Jan 2008
Posts: 800
Likes: 75
From:
RE: 1K Service - Not Impressed
ORIGINAL: ThanatosUSMC
Just had the 1K done to my FXCWC Rocker C.They didn't itemize all that is done, the owners manual does.
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.
Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about andHD delership will monitor it.Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area andI am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has afull gasket.Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.
Hope this helps azfathog17
Life is not a journey to the grave
With the intention of
Arriving safely in a pretty
And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!
Just had the 1K done to my FXCWC Rocker C.They didn't itemize all that is done, the owners manual does.
All fluid levels are R/R, R/R oil filter, Tensions checked on drive train complete, all fasteners that might vibrate loose are check for proper ttightness, all lube points done, Final drive belt tensions is adjusted. Misc stuff like tire air pressure, Head bolt tightness and such are checked,adjusted as required.
Has anyone else had any oil weepage from the cylinder bases to lower cases? Not enough to scream about andHD delership will monitor it.Quite frankly it isn't enough to concern me at this time (nor the HD techs). They cleaned area andI am also watching it. Apparently the 96ci has oil ring between jugs and case, 88B has afull gasket.Although an oil ring should not leak, it is not a gasket and some weepage is understandable. Not a desirable thing and from a cost standpoint machining and oil ring groove compaired to a flat gasket surface costs a lot more.
Hope this helps azfathog17
Life is not a journey to the grave
With the intention of
Arriving safely in a pretty
And well preserved body,
But rather to skid in broadside,
Thoroughly used up,
Totally worn out,
And loudly proclaiming,
WOW !!!! What a ride!
Road Captain
Joined: Jan 2008
Posts: 502
Likes: 0
From: currently NC
RE: 1K Service - Not Impressed
My dealership asked me the first time what kind of fluids and filter I wanted andentered my preferences in the computer. Now they just ask me if I want the usual. I always get a detailed printout.
Road Captain
Joined: Jan 2006
Posts: 603
Likes: 0
From:
RE: 1K Service - Not Impressed
You will only get an itemized list of the parts they used and so many hours labor at a certain rate. The owners manual tells you what is supposed to be done at each service interval. At the 1K they should have changed the fluids in all three crankcases, checked the torque of all critical fasteners, adjusted the rear drive belt, and checked/lubed the head bearings and road tested the bike. They usually print out a checklist for the mechanic to go by and check things off as he performs them, but usually the customer doesn't get a copy unless you ask for it. Also, it is good to estimate the number of hours it should have taken and see if they actually spent that much time. Another person on the forum took his XBones in for the 500 mile service, which is required on the Springers and is in place of the 1K. His service tech just changed the oil and charged him $89, which obviously meant that they didn't do what was required. Doesn't hurt to ask questions. I have always had the dealer perform the first service, and then have always done my own for the other intervals. There is nothing rocket science about it if you buy the service manual it tells everything you need to do, or buy the Fix-my-HOG DVD for your model and it has a mechanic take you thru every aspect of the service. My opinion, is if you want it done right, do it yourself.
Ultimate HDF Member
Joined: Oct 2007
Posts: 5,257
Likes: 6
From: Leander Texas
RE: 1K Service - Not Impressed
I learned from the first Harley i bought to ask and get a free 1k then after that I do my own service and only pay the dealer for things like the head bearings adjust and it was just $33.
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Extreme HDF Member
Joined: Sep 2006
Posts: 10,033
Likes: 29
RE: 1K Service - Not Impressed
This thread is the reason I do all of my own service, including the 1k. For the price a dealer charges, you can buy a service manual and even a good amount of the tools needed if you don't own any tools. An 8th grader can read the service manual and do the work required for a 1k.
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Cruiser
Joined: Dec 2007
Posts: 149
Likes: 0
From: Calfornia
RE: 1K Service - Not Impressed
Yes Dealership services are expensive, but if they are acutally doing your service it does in deed take about 2.5-3 hours to do. So depending on the labor rate it can be very pricey. A good mechanic is a valuable thing !!
Thread Starter
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Cruiser
Joined: Mar 2008
Posts: 201
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From:
RE: 1K Service - Not Impressed
Thanks for the info. Perhaps I set my expectations too high?? In general I am a bit of a skeptic when it comes to service shops in general from some previous bad experiance. I try to do most of the maintenance myself on my vehicles. I figured it would benefit having the first service on the fatty done at the dealer. They charge for 3hrs of labor. I have to assume it was all done by the book. The filter is annoying, it was not the mechanic, but the service advisor giving the wrong info. Oh well....move on.