1,000 mile service
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Intermediate
Joined: Feb 2005
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From:
1,000 mile service
Took my deluxe to the dealership yesterday for the 1,000 mile service. I took 6 quarts of Amsoil for the tech to drop in the engine. By the look on his face you would have thought that I just kicked his dog. He told me that the warranty would be void if he put in the Ams. Needless to say I caved in and let him put in the Syn3. I am really enjoying the Harley experience, except for the way that the dealership continuously wants to hang that warranty over your head. Guess I will save the Ams for another day. Any one else had this happen?
Seasoned HDF Member
Joined: Dec 2004
Posts: 11,068
Likes: 1,477
From: Texas! Ya mean there's someplace else?
RE: 1,000 mile service
Your dealer lied to you. The warranty won't be void if you choose another oil as long as it meets the requirement associated with your engine. If you chose the correct Amsoil for your bike, it met the warranty requirements. If your dealer is requiring you to use HD oil in order to keep your warranty in force he must provide it free in accordance with Federal law as stated in the Magnuson Moss Warranty Act.
Here's an explanation of one portion of the Act:
"Tie-In Sales" Provisions
Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.
In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.
I would go back and explain to him he has violated the law. Be nice! Ask that he perform your next oil change free, using the oil you choose. Be nice! Make sure the oil you choose is OK. If it was Amsoil, you can be sure it was. Be nice!
If you were nice, and he wants to give you grief, it's time to find a new dealer. And time to report him to Harley Davidson, and your local BBB, for unethical behavior.
Here's an explanation of one portion of the Act:
"Tie-In Sales" Provisions
Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.
In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.
I would go back and explain to him he has violated the law. Be nice! Ask that he perform your next oil change free, using the oil you choose. Be nice! Make sure the oil you choose is OK. If it was Amsoil, you can be sure it was. Be nice!
If you were nice, and he wants to give you grief, it's time to find a new dealer. And time to report him to Harley Davidson, and your local BBB, for unethical behavior.
Seasoned HDF Member
Joined: Nov 2004
Posts: 8,129
Likes: 1,981
From: Ottawa, CANADA
RE: 1,000 mile service
That would be the last time I would visit that dealer. Lies like that really **** me off, and destroy any trust I would have in the dealer. If I can't trust a shop, I assume they will always try to rip me off, so I avoid it. I would also report it to HD and the BBB.
Cheers!
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Cheers!
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Grand HDF Member
Joined: Sep 2004
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From:
RE: 1,000 mile service
ORIGINAL: Clammy
I would also report it to HD and the BBB.
I would also report it to HD and the BBB.
Ryan
RE: 1,000 mile service
ORIGINAL: Lovetoride
Yep, he lied to you. Keep in mind he might have been told this by his supervisor...
Ryan
Yep, he lied to you. Keep in mind he might have been told this by his supervisor...
Ryan
They may also have a policy about installing parts not purchased their. Kinda like taking your steak to the restaurant and having them cook it that dog wont hunt.
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Seasoned HDF Member
Joined: Dec 2004
Posts: 11,068
Likes: 1,477
From: Texas! Ya mean there's someplace else?
RE: 1,000 mile service
ORIGINAL: Homer
They may also have a policy about installing parts not purchased their. Kinda like taking your steak to the restaurant and having them cook it that dog wont hunt.
They may also have a policy about installing parts not purchased their. Kinda like taking your steak to the restaurant and having them cook it that dog wont hunt.
Personally, I wouldn't have a problem with a shop not wanting to install parts not purchased there. Their shop; their right to have that as policy.
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HDF Community Team
Joined: Mar 2005
Posts: 1,947
Likes: 600
From: The 1980's
RE: 1,000 mile service
You should be getting a survey in the mail from HD anyway. Point out your issue when that arrives. I gave my dealer a lousy write up after my 1000 mile checkup, and I figured that HD just disregarded these things anyway. But a few weeks later my dealer called and asked what the problems were because HD had contacted them. They offered to give me a free detail job. I told them to save it. Bottom line is that this particular dealer sucks and I informed them that they wouldn't be putting a wrench to my scooter again. 3 different visits under warranty, 3 bad experiences.
Grand HDF Member
Joined: Sep 2004
Posts: 3,685
Likes: 10
From:
RE: 1,000 mile service
ORIGINAL: pococj
If that was the case, why not be up-front with it and say so? I'd rather have them spin me a yarn about the warranty. At least with the warranty thing it's possible they didn't know, and have a chance of correcting their mistake. If they tell me "no warranty", but it's really 'cause of another policy, there is no excuse; they just lied.
Personally, I wouldn't have a problem with a shop not wanting to install parts not purchased there. Their shop; their right to have that as policy.
ORIGINAL: Homer
They may also have a policy about installing parts not purchased their. Kinda like taking your steak to the restaurant and having them cook it that dog wont hunt.
They may also have a policy about installing parts not purchased their. Kinda like taking your steak to the restaurant and having them cook it that dog wont hunt.
Personally, I wouldn't have a problem with a shop not wanting to install parts not purchased there. Their shop; their right to have that as policy.
Ryan