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Trouble with Corbin

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Old Oct 22, 2008 | 07:20 PM
  #1  
slotbike's Avatar
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Default Trouble with Corbin

I have a Corbin solo saddle, drivers backrest, sissy bar backrest, 50's pillion, standard pillion and an EZ-Fill. I would say that I am a pretty good Corbin customer, wouldn't you? This company is the most dysfunctional company that I have ever done business with. When I ordered my 1st pillion, they made it wrong. It had to go back so they could drill the proper mounting hole and then send it back. Then I ordered another, different pillion! We told them, 2006 HD Deluxe....don't forget that you got the fitment wrong on the first one and please refer back to the first one so this one is correct. They said "no problem" Guess what......PROBLEM! They did the same thing. So, after 4 to 6 weeks "again" of waiting for the seat, it had to go back for THE SAME REASON AS THE FIRST ONE! I just purchased an EZ-FILL from them so I could change my primary fluid without taking off the derby cover. The $100.00 part came in a taped up package and was scratched. I put it on and the primary fluid is leaking out of the cap because the rubber O-ring isn't large enough to seal it tight. Two and a half weeks we are waiting for a new cap and I sent Mike Corbin an E-mail! Of course, I get NO RESPONSE FROM ANYONE so, I call. I get someone on the phone named Nina. She tells me that she has been dealing with my local dealer and the cap went out yesterday, regular mail. I asked her why it didn't go out 2 and a half weeks ago when my dealer called and she said "I was too busy". When I said, "You've got to be kidding, I have primary fluid leaking out of this thing all over the place.....WHY DIDN'T YOU JUST SEND IT WHEN YOU GOT THE CALL" She responded, "can't you just understand that I am very busy". She also told me that the reason the package was opened and re-taped was because all of the EZ-Fill's have to be opened and checked to make sure that the cap fits and has the correct O-ring. Well, they opened mine and didn't make sure the cap fit! So why bother opening it. I have personally witnessed many products from Corbin that were shipped wrong, didn't fit, were made wrong, painted wrong, had the wrong hardware etc. etc. How this company stays in business is beyond me! If someone knows Mike Corbin, tell him he needs to rein in his people......a business can only survive for so long when the cart is leading the horse. They make the best seats but, I will no longer deal with them and from the threads that I have been reading on other sites, I think many people feel the same way.

G
 

Last edited by slotbike; Oct 23, 2008 at 09:40 AM.
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Old Oct 22, 2008 | 07:24 PM
  #2  
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I might have thought twice before doing business with them again after the first mishap. Just sayin...
 
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Old Oct 23, 2008 | 09:43 AM
  #3  
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Default Corbin

You're right except that I had the first pillion, the seat and backrest. I met a hot honey and she said the 50's pillion wasn't good, so......I wanted to make her happy (she makes me happy) I had already spent close to $800.00 and needed their seat to match up to my other stuff. As far as the EZ-Fill was concerned.......WHAT WAS I THINKING

G
 
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Old Oct 23, 2008 | 11:58 AM
  #4  
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I dealt with Mustang, they were very knowledgable and helpful.
I dealt with Larosa (Someone told me that Pan Handle Choppers are the same company), the products did not fit and they will take you in loops and never admit making/sending wrong parts.

I will add Corbin to my 'do not buy' list I guess !
 
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Old Oct 23, 2008 | 01:48 PM
  #5  
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aebeid2000
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From: Cairo, Egypt
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I have tried to reach them several times and sent them a couple of emails asking about a certain request but they never answered and I was still waiting for their rersponse. But now, I don't care if they answer me or not.
 
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