Corbin seats.......an update
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Corbin seats.......an update
More'n a few of ya will likely remember my comments re. Corbin and their responses to my information requests. You might also remember Sergio's comments here, saying he'd intervene on our behalf if so needed.
Well, I sat done at this terminal just now, having CC'd Sergio with a response I got from one of their reps, and fixin' ta rip 'em a new one in mah own unique way.......then my phone rings.
It's Sergio, who's gotten the CC, and is apologizing for the message, obviously upset that it'd gone out to me in the way it had. He did NOT try to sugar coat or push me to change my mind - he simply wanted me to know that he was NOT happy with what I'd encountered.
I've said time and again that I try to be fair, so I listened and talked w/Sergio a while, sharing my questions and desires with him. He took the time to personally get me the answers I was trying to get. That's all ANYONE can really ask for, IMO.
So, now ah'm waitin' on some additional info from him, at which point ah'll decide what ta do regarding the seat - but I wanted to update ya'll and let you know that no matter what else, at least there IS someone there that takes things to heart.
My thanks, Sergio!
Well, I sat done at this terminal just now, having CC'd Sergio with a response I got from one of their reps, and fixin' ta rip 'em a new one in mah own unique way.......then my phone rings.
It's Sergio, who's gotten the CC, and is apologizing for the message, obviously upset that it'd gone out to me in the way it had. He did NOT try to sugar coat or push me to change my mind - he simply wanted me to know that he was NOT happy with what I'd encountered.
I've said time and again that I try to be fair, so I listened and talked w/Sergio a while, sharing my questions and desires with him. He took the time to personally get me the answers I was trying to get. That's all ANYONE can really ask for, IMO.
So, now ah'm waitin' on some additional info from him, at which point ah'll decide what ta do regarding the seat - but I wanted to update ya'll and let you know that no matter what else, at least there IS someone there that takes things to heart.
My thanks, Sergio!
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RE: Corbin seats.......an update
Mike, if you do a search by author/keyword - TexasRedneck, Corbin - you'll see that I've hammered 'em in the past for lousy customer service. My recent attempts to buy a saddle from them met with similar results - lousy CS, an' responses that were useless. I'd sent a very "testy" email back to the guy, and CC'd Sergio with it. He called me back minutes later to apologize, and got me the exact information I'd been looking for. Note that when he called me, he did NOT attempt to "salvage" me - he simply was trying to let me know that the response(s) I'd gotten were NOT acceptable, and that he WOULD take steps to rectify it.
Any businessman can tell you that you're only as good as your CS people. When they screw up and we walk away ticked off, they've lost a customer. The hardest thing in the world is to pick up a phone and call someone that's had that experience - you can bet that they're ticked, and they're VERY likely to take it out on you. So it takes guts to do it - and Sergio exhibitted those "guts" when he called me. I've been in his shoes before, so appreciated his willingness to make that call, and thought that he (and Corbin) deserved to have that reported here.
I've ridden on Corbin saddles for many years, and have probably ownedat least a half-dozen of 'em. I've always enjoyed the quality of their fit, and my wife loves 'em, so I was really miffed at what I was getting in terms of responses (until Sergio called me). He answered the questions I had, and took the time to personally verify a couple of questions I had that he couldn't readily answer on his own.
Bottom line - that's all I can expect from a vendor, and I appreciated his extra effort!
Any businessman can tell you that you're only as good as your CS people. When they screw up and we walk away ticked off, they've lost a customer. The hardest thing in the world is to pick up a phone and call someone that's had that experience - you can bet that they're ticked, and they're VERY likely to take it out on you. So it takes guts to do it - and Sergio exhibitted those "guts" when he called me. I've been in his shoes before, so appreciated his willingness to make that call, and thought that he (and Corbin) deserved to have that reported here.
I've ridden on Corbin saddles for many years, and have probably ownedat least a half-dozen of 'em. I've always enjoyed the quality of their fit, and my wife loves 'em, so I was really miffed at what I was getting in terms of responses (until Sergio called me). He answered the questions I had, and took the time to personally verify a couple of questions I had that he couldn't readily answer on his own.
Bottom line - that's all I can expect from a vendor, and I appreciated his extra effort!
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RE: Corbin seats.......an update
OTB, yes - same guy.
Swipter, Corbin has suffered for years regarding customer service. It would appear that Sergio is VERY sincere in his promise to intercede and get things back on track. If he can do so, it's a MAJOR plus for all of us because Corbin has, IMO, always made a great product.
Swipter, Corbin has suffered for years regarding customer service. It would appear that Sergio is VERY sincere in his promise to intercede and get things back on track. If he can do so, it's a MAJOR plus for all of us because Corbin has, IMO, always made a great product.
Tourer
Joined: May 2007
Posts: 486
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RE: Corbin seats.......an update
ORIGINAL: TexasRedneck
OTB, yes - same guy.
Swipter, Corbin has suffered for years regarding customer service. It would appear that Sergio is VERY sincere in his promise to intercede and get things back on track. If he can do so, it's a MAJOR plus for all of us because Corbin has, IMO, always made a great product.
OTB, yes - same guy.
Swipter, Corbin has suffered for years regarding customer service. It would appear that Sergio is VERY sincere in his promise to intercede and get things back on track. If he can do so, it's a MAJOR plus for all of us because Corbin has, IMO, always made a great product.
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Road Captain
Joined: Sep 2007
Posts: 643
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RE: Corbin seats.......an update
I love my Corbin dual tour saddle, it's great !
Customerservice is great too !
Just contact michael.alva@mike-corbin.com
He answered all my questions and really helped me out.
Peter (Netherlands)
Customerservice is great too !
Just contact michael.alva@mike-corbin.com
He answered all my questions and really helped me out.
Peter (Netherlands)
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Road Captain
Joined: Jun 2007
Posts: 598
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From: Charleston SC
RE: Corbin seats.......an update
Corbin was down at the MB rally and I bought the Hollywood solo for my sg. Awsome looking seat, Fit and finish. Haven't had to deal with any custome service but I can say, the quality of the seat is top nothch.