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Old May 1, 2009 | 10:35 AM
  #31  
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Service department just called me back this morning.

They ordered me a new rear fender and will be replacing it under warranty - absolutely no hastle.
 
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Old May 1, 2009 | 10:36 AM
  #32  
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Originally Posted by steven.c.ball@gmail.com
Service department just called me back this morning.

They ordered me a new rear fender and will be replacing it under warranty - absolutely no hastle.

woot! woot! that is awesome
 
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Old May 1, 2009 | 06:39 PM
  #33  
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Good to hear the Dealer stepping up.
I had to switch dealers just to get basic decent service.
 
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Old May 2, 2009 | 04:52 AM
  #34  
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The dealer I'm using took pics of my tank yesterday for documentation, then called me about an hour after I left to let me know I'm getting a new tank.
 
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Old May 2, 2009 | 10:23 AM
  #35  
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Originally Posted by jisham
The dealer I'm using took pics of my tank yesterday for documentation, then called me about an hour after I left to let me know I'm getting a new tank.

Good to hear.

I'd like to know if these are just isolated incidents or if HD knows something we don't.

What factory did your bike XBones come from?
 
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Old May 2, 2009 | 01:50 PM
  #36  
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York, which is where I was under the impression all of them are made???
 
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Old May 13, 2009 | 11:48 AM
  #37  
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Wanted to give everyone an update. This past Friday, the regional HD service rep was at the dealer and I rode over there. He too took one look at my tank and said it will be replaced under warranty so it's ordered and the wait begins.
 
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Old May 13, 2009 | 12:10 PM
  #38  
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Originally Posted by jisham
Wanted to give everyone an update. This past Friday, the regional HD service rep was at the dealer and I rode over there. He too took one look at my tank and said it will be replaced under warranty so it's ordered and the wait begins.
Thanks man! appreciate it.
 
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Old May 13, 2009 | 01:15 PM
  #39  
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I got a call this past Friday from the dealer. They received my fender (only 1 week later, after estimating 4 weeks for delivery).

Just need to find the time to get it over there this week.
 
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Old May 13, 2009 | 03:54 PM
  #40  
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I should also say the regional service rep (who was very very cool BTW) was pretty stumped about how my tank ever got out of the factory, let alone past the dealer I bought it from. Regardless, they are absolutely taking care of me but he couldn't even give me an estimated delivery date. I'm fine with that since it's just cosmetic any way. But it's cool that I haven't gotten any grief at all from anyone at the dealer or higher.
 
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