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If it's a straight FXCW it's a decent price with the extended warranty but you might be able to get a little better since it's not a current production bike anymore.. I think I paid $18,400 out the door with t/t/l, 1000 mile service, no shipping or dealer prep, new BR2-1 pipe and heavy breather installed.. This was last year when they just came out.. If it's an FXCW/C then it's a real good price..
I saw an FXCW on the floor at a dealer in Wisconsin earlier this year for about that price. I would say their offer is just average at best. With the 2010's out now you have to include depreciation for that 09. Depending on your point of view the FXCW can be a plus or a minus since it is a discontinued model. I would guess the dealer sees it as a minus and wants to move it. Offer less or ask for $1000 credit at the parts counter and see what they say. You don't have anything to loose.