As they age ... all bags sag. DOESN'T HELP IF YOU YELL! You can buy inserts....Google baggy bags ... I know of at least one vendor who makes rigid inserts.
His CAPS lock must be broken in the 'on' position.
Just bought a 2011 Heritage myself, the 2011 "bags" already have a stiff piece of plastic sewn into the top of the bag. "new" for 2011. FYI Enjoy the ride1
GOOD TO KNOW ABOUT UPDATED LIDS ON THE 2011'S. WILL KEEP THEM TRAETED AND KEEP AN EYE ON 'EM. THX