When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Just brought my 2012 Heritage for the 1000 mile service and asked them to adjust my rear shock like it states in the owners manual. The answer I received kind of took me by surprise. They said that adjusting the rear shock does nothing. The reason is the spring is flat on top therefore rotating it will do nothing. Has anyone else ever heard this and is it true? If it is then Harley should delete that part in the owner's manual.
Your Dealer is full of K9 Excrement. They do adjust for pre load just like what is stated in the owners manual. Countless people here including me have done this on our bikes.
I think you need to find another dealership. I'd be afraid to bring my bike in there for anything.
It is some what of a hassle adjusting the Softail shocks the first time. The factory loctites the retention nuts in place ( you will probably need to use a heat gun or hair drier on the retention nuts to soften the loctite). You will need a spanner wrench , which I bought for $5 at my dealership and a 1-1/16" open end wrench ( I cut the handle down so it is about 4" long).
If you do a search on the Softail forum there are several topics giving the procedures for adjusting the shocks.
Good luck,
Tom
Harley-Davidson Fat Boy Becomes a Dark, Decepticon-Inspired Custom
Slideshow: Killer Custom's latest build relies on styling changes rather than performance upgrades, giving the cruiser an entirely different personality.
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.