MOTHERWELL rack MWL-216 - AVOID!
MOTHERWELL rack MWL-216 - AVOID!
I've ordered this product from Motherwell in March 2011 for $146 including shipping cost ($56!!!). I had to pay extra duty TAX in UK of £38 (approx. $59!!!).
I've experienced long delay with delivery and lack of communication with incompetent staff. Overall I was hoping im getting the right product. Unfortunately after couple of weeks paint start coming off the rack! I've discovered that there was only one coat of powder coating of rough unprepared stell materials. Welding has not been finished to the highest standard but peeling paint and rust become huge problem.
After 5 months from purchase I've sent complaint and feedback with serious quality issue. It goes nowhere as they dont care about clients and issues with poor quality. How such a fault could pass quality checks? Did anyone experienced the same problem? They refusing to replace or refund saying that their return policy is 60 days - now I understand why is only 60 days (
) Any similar issues? AVOID this company or be aware of what you're buying!
Few pics:
I've experienced long delay with delivery and lack of communication with incompetent staff. Overall I was hoping im getting the right product. Unfortunately after couple of weeks paint start coming off the rack! I've discovered that there was only one coat of powder coating of rough unprepared stell materials. Welding has not been finished to the highest standard but peeling paint and rust become huge problem.
After 5 months from purchase I've sent complaint and feedback with serious quality issue. It goes nowhere as they dont care about clients and issues with poor quality. How such a fault could pass quality checks? Did anyone experienced the same problem? They refusing to replace or refund saying that their return policy is 60 days - now I understand why is only 60 days (
) Any similar issues? AVOID this company or be aware of what you're buying!Few pics:
Road Captain
Joined: Sep 2011
Posts: 622
Likes: 4
From: Calgary, Canada
I went with the HD rack as well because I thought the Motherwell one would have side to side flex because it's center mounted.
I know a few other posters here have that rack and haven't reported any issues that I've seen.
I know a few other posters here have that rack and haven't reported any issues that I've seen.
Cruiser
Joined: Sep 2010
Posts: 247
Likes: 0
Thanks
Thanks for the heads up. I am getting ready to get a rack and I will not bother looking at their products A faulty rack is one thing, everybody has a few things slip out the door from time to time. That kind of customer service .....for get it.
RAL
RAL
Club Member
Joined: Feb 2007
Posts: 16,320
Likes: 306
From: Boynton Beach, FloriDuh
I'm not expert on powder coating, but it looks to me like a bad prep job before the powder coat was applied. The fact that Motherwell won't warranty it speaks poorly of Motherwell IMO.
This is from a powder coating forum.
What are the main causes for a powder coated finish to peel/flake off the surface?
The main reason for powder to peel or flake off the substrate is due to lack of adhesion between the powder and the substrate. This can be caused in a number of ways such as poor surface preparation, where the surface may be contaminated with oils, paints, chemical sealers, etc. Under curing is also another issue with peeling powder coat. Powder which is under cured lacks many of the mechanical properties of a cured powder. Aesthetically, the powder finish may look great however it will have poor adhesion and be quite brittle which makes it susceptible to chipping, cracking and flaking off from the substrate.
.
This is from a powder coating forum.
What are the main causes for a powder coated finish to peel/flake off the surface?
The main reason for powder to peel or flake off the substrate is due to lack of adhesion between the powder and the substrate. This can be caused in a number of ways such as poor surface preparation, where the surface may be contaminated with oils, paints, chemical sealers, etc. Under curing is also another issue with peeling powder coat. Powder which is under cured lacks many of the mechanical properties of a cured powder. Aesthetically, the powder finish may look great however it will have poor adhesion and be quite brittle which makes it susceptible to chipping, cracking and flaking off from the substrate.
.
Trending Topics
Outstanding HDF Member
Joined: Jun 2007
Posts: 2,541
Likes: 11
From: Elyria, OH
I have had that rack in chrome for over 3 yrs now and have never had a problem with it. It holds my lunchbox and Stanley thermos quite well.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
Road Captain
Joined: Sep 2011
Posts: 622
Likes: 4
From: Calgary, Canada
