I ordered a seat from Danny Gray 7 weeks ago. Yes 7. My credit card was charged and I have still not taken delivery of my seat. I did not order anything custom or special. Just a plain old buttcrack seat. I have not heard from or received any response to my emails regarding this situation. Has anyone had any negative situations like this with them? I am a little disappointed right now and I emailed them again earlier today.

 

Did you order direct from Danny Gray? I spoke with them earlier today inquiring about a pillion seat for the wife. Looking for info as the interweb is so ambiguous... She asked who I would be purchasing from and I replied "probably you, why do you ask?". She then stated they don't carry any stock, it would have to be ordered. I find that strange as their products are in stock with so many different vendors. With that said. I purchased my bigseat airhawk on e-bay, and received it 3 days later. I am liking the seat so far.


Good luck. Hope you see your seat soon!

 

Yea I ordered it right off their web site. I was emailed an invoice to double check that all the info was correct and I replied that it was all correct. Here I sit 7 weeks later still riding the stock Harley seat and $335 in the hole.

 

I think I would be hounding them for the seat or a refund as this is unacceptable IMO

 

7 weeks is too long and you have much more patience than I do.

If email isn't working maybe a phone call to ask what is up with your order

Be nice, if you don't like their answer or are not honest with you, you can always cancel the order, there are other folks who sell seats

 

If you can't resolve the issue to the seller, then your next step is to dispute the charge with the credit card

 

Somethings amiss. Good company to deal with.

 

Thanks for all the responses. I understand that there can be busy times and they get backed up and that a quality seat may take longer but I do also believe that 7 weeks is pushing it a bit for something that is not extremely custom. I will be giving them a call next week.

 

i think they are set up at sturgis for the week.

 

They most likely are. But my seat was already ordered and payed for 7 weeks ago. With today's technology I am sure they could at the very least respond to an email.