Long Ride Shields order debacle

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Jun 15, 2016 | 02:26 PM

troop

Thread Starter

Outstanding HDF Member

Joined: Oct 2009

Posts: 2,870

Likes: 49

From: Stoughton, WI

Long Ride Shields order debacle

Soooo .... Ordered an 11" light tint flat top shield from Long Ride on June.01 (Monday) during their Memorial Day Sale. My buddy ordered a 13" Javelin the day before. Our hopes were that they would arrive on/before June. 11 as we went on a (3) day, 1100 mile ride around Lake Michigan Left on June 13). His shield arrived on June.10 (Friday). My shield showed "processing" until June.09, when it went to shipped status. On Saturday morning (11th) the USPS tracking showed "shipped" with Pre shipment info sent to USPS. As of 15 minutes ago, it still showed the same status. After sending two emails last week without replies, a phone call today was in order. I talked to a woman named Jen. She said they were slammed for shield sales for this Memorial Day offer, and they sold 600+ shields. But it gets better. She said my windshield was cut YESTERDAY and "should" ship out today or tomorrow! I asked why a shipping number was created before it was even done and she said they wanted them to ship as soon as possible. So, I asked since it was made yesterday why didn't it go out today and she replied... wait for it.. they ran out of SHIPPING BOXES and they should get them in today or tomorrow!!! Shields ordered up to May 31 went out that next week but hundreds more didn't. Anybody else going thru this BS? Nice shield (own another model), great price but terrible customer service. Not even any heads up to email replies. See if it arrives by Saturday....

Jun 15, 2016 | 02:44 PM

danzio

Stellar HDF Member

Joined: Jun 2007

Posts: 2,178

Likes: 600

From: SoCal.....I'm only here for the weather

Oops!

I like LRS and have purchased three shields from them over the past few years. I've always had good CS with them but maybe they bit off a bit more than they could chew on this one. Sorry to hear.

Jun 15, 2016 | 02:46 PM

electra_boogaloo

Cruiser

Joined: Mar 2016

Posts: 220

Likes: 28

From: Asheville

that is very unfortunate. i got mine in a reasonable amount of time. hang in there, it's worth the wait. excellent products

Jun 15, 2016 | 02:51 PM

Northern Glide

Seasoned HDF Member

Joined: Oct 2012

Posts: 24,287

Likes: 4,027

From: Western MN

Interesting that you post this.
Having ordered my shield on June 3rd, more recently than you, it appears it is not manufactured or cut yet.
I'm a pretty reasonable person, but we've all been spoiled by next day shipments in the world today.
I hope they get on the stick pretty darn soon.

Jun 15, 2016 | 02:53 PM

ndnguyd

Tourer

Joined: Feb 2009

Posts: 371

Likes: 4

Ordered one last week. Hope it gets here before vacation on the 28th.

Jun 15, 2016 | 02:56 PM

bundy43

Road Captain

Joined: Jan 2013

Posts: 615

Likes: 36

From: tx

Ya know,they dont have to give us a big discount on their shields,But just because they did not answer your email does not mean that's bad customer service.

Jun 15, 2016 | 03:02 PM