2017 Ultra computer problem ?
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Joined: Dec 2016
Posts: 68
Likes: 29
From: Fort Lauderdale
2017 Ultra computer problem ?
Hi Guys I went to collect my 2017 ULTRA from the dealer today , again? yip agin !
The bike was supposed to be ready on Friday 2.00 . But the sales man "forgot "to tell the work shop ,so my bike wasn't ready and all I got was SORRY MAN.
OH DEAR thats a bit shitty ! kind of screws my week end doesn't it .
HEY BRO SORRY !
So sunday Icollect my bike from the dealer.
Eventually I get on the road to go and celebrate with my buddies .
YAHOOOOO Cruising down the high way cruise control on, tunes
Aw life perfect , sun, cool breeze, new bike . You get the picture ?
At a Traffic light . bikes idling at 3000 rpm ????? switch off ,switch on 3000rpm ,check cruise control on , OFF . So back to the dealer after 5 miles ? yip 5 fffffing miles
They plug in the computer and check the bike .
Throttle body plate doesn't return to idle . With the computer they can reduce revs , But as soon as they remove the computer the revs jumps to 3000 .
Ah says the service manger , did you use cruise control ???
Ja!!!!! sure did .
WELL YOU SHOULDNT USE CRUISE CONTROL FOR THE FIRST 1000 MILES.Didnt you read the manual !!!!! WHAT MANUAL ????
Well you've gave blown the ECU
?????? uuuurrrrrrhhhhhhh ???? what ??? I did nothing "your honor", just used cruise control
WELL we need to order a new throttle body and will phone you when your bike is ready .?????????
Oh! can we order UBER for you ??????
you guys can add the rest of the story . while I sit with out my $29000 harley
JUST SAYING
The bike was supposed to be ready on Friday 2.00 . But the sales man "forgot "to tell the work shop ,so my bike wasn't ready and all I got was SORRY MAN.
OH DEAR thats a bit shitty ! kind of screws my week end doesn't it .
HEY BRO SORRY !
So sunday Icollect my bike from the dealer.
Eventually I get on the road to go and celebrate with my buddies .
YAHOOOOO Cruising down the high way cruise control on, tunes
Aw life perfect , sun, cool breeze, new bike . You get the picture ?
At a Traffic light . bikes idling at 3000 rpm ????? switch off ,switch on 3000rpm ,check cruise control on , OFF . So back to the dealer after 5 miles ? yip 5 fffffing miles
They plug in the computer and check the bike .
Throttle body plate doesn't return to idle . With the computer they can reduce revs , But as soon as they remove the computer the revs jumps to 3000 .
Ah says the service manger , did you use cruise control ???
Ja!!!!! sure did .
WELL YOU SHOULDNT USE CRUISE CONTROL FOR THE FIRST 1000 MILES.Didnt you read the manual !!!!! WHAT MANUAL ????
Well you've gave blown the ECU
?????? uuuurrrrrrhhhhhhh ???? what ??? I did nothing "your honor", just used cruise control
WELL we need to order a new throttle body and will phone you when your bike is ready .?????????
Oh! can we order UBER for you ??????
you guys can add the rest of the story . while I sit with out my $29000 harley
JUST SAYING
Last edited by saafrican; Jan 15, 2017 at 03:13 PM.
Extreme HDF Member
Joined: Sep 2010
Posts: 14,744
Likes: 402
From: Phoenix '53, '88, '09 Big Twins
Interesting piece of customer service.
Please update after the "cure"
( of course if the bike had been ready for delivery on time- and you;d expect a dealer rep to walk through any such items they feel will destroy the bike in the first 15 minutes...)
Mike
Please update after the "cure"
( of course if the bike had been ready for delivery on time- and you;d expect a dealer rep to walk through any such items they feel will destroy the bike in the first 15 minutes...)
Mike
Road Master
Joined: Mar 2013
Posts: 1,068
Likes: 1,351
From: Kansas
Hmmm. Read the breakin procedure on my 2015 street glide when new, don't remember seeing that? What DOES your manual say? I'm calling BS.
AND, if this is something new with M8, dealer should have mentioned in your orientation before releasing the bike. They DID do an orientation didn't they? If not, it's ALL on them.
AND, if this is something new with M8, dealer should have mentioned in your orientation before releasing the bike. They DID do an orientation didn't they? If not, it's ALL on them.
That's about the biggest load of **** I've ever heard. I have had many new Harleys and have always used cruise control breifly before I had one thousand miles on the odometer.
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A ****ing uber i would of rolled a new ride rite off the showroom floor and said this is now mine until I get the first one fixed. The only they recommend not using cruise control is so the rider can vary engine rpm's. Its not because it will break something if used too soon. What a crock of ****................
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Club Member
Joined: Aug 2008
Posts: 21,643
Likes: 22,572
From: North Carolina
I've run the cruise before on test rides to make sure everything was working. I cannot believe anyone working within 10 miles of a dealership would make that statement?
Good luck I hope they get your issues resolved soon.
Good luck I hope they get your issues resolved soon.