Wireless Headset Module
Thread Starter
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6th Gear
Joined: Sep 2017
Posts: 12
Likes: 2
From: Durant, OK 74701
Wireless Headset Module
Just installed the new "WHIM" on 2015 Road Glide. Had radio updated and flashed. Rider headset works fine but passenger headset will not produce any sound. Bike and passenger headset says they are linked. Any ideas?
Last edited by Harley720; Sep 3, 2017 at 12:44 AM. Reason: Spelling
Tourer
Joined: Jul 2015
Posts: 267
Likes: 94
From: va
Make sure the headset is not double paired. Meaning paired to the other headset and the radio. What type of headset is it.
Last this may sound silly but make sure the passenger volume is not all the way down.
Last this may sound silly but make sure the passenger volume is not all the way down.
Thread Starter
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6th Gear
Joined: Sep 2017
Posts: 12
Likes: 2
From: Durant, OK 74701
I unpaired both headsets and paired them again in opposite locations. Passenger headset still wouldn't work. Each headset would work when paired to "Rider" but neither would work paired to "Passenger".
Outstanding HDF Member
Joined: May 2015
Posts: 2,172
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From: Georgia
No personal experience with the system but from a troubleshooting standpoint if both will pair seperatly with the rider but not the passenger then that indicates to me an issue with the module or the software.
My suggestion would be to double check the install wiring and connections and have it reflashed.
Can the headsets be paired to the passenger without a riders headset being paired?
My suggestion would be to double check the install wiring and connections and have it reflashed.
Can the headsets be paired to the passenger without a riders headset being paired?
Thread Starter
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6th Gear
Joined: Sep 2017
Posts: 12
Likes: 2
From: Durant, OK 74701
Wiring is direct plug in with harness from HD. If it was plugged in incorrectly I don't think either headset would work.
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Advanced
Joined: Mar 2017
Posts: 60
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From: Jarrettsville, MD
Always start with the simple things. Update the firmware on the headsets, do a master reset on the headset to erase all traces of former pairings and if none of that works, swap positions with the headsets. If you swap headsets and it still won't connect the passenger, it is obviously a Harley issue.
I installed the module, but my dealer doesn't have the software to flash it yet. I did hear one of the parts guys talking about not being able to get a Sena 20S to connect to the CVO Limited that they had on the floor. I didn't get back there today to see what they figured out.
I installed the module, but my dealer doesn't have the software to flash it yet. I did hear one of the parts guys talking about not being able to get a Sena 20S to connect to the CVO Limited that they had on the floor. I didn't get back there today to see what they figured out.