Battery Mart.com--IMO bad business
Road Warrior
Joined: Jun 2008
Posts: 1,344
Likes: 173
From: Watertown, CT
I've gotten two batteries from them with zero problems , However I opted out of getting their e-mails which didn't make any difference to them. Glad I gave them my "trash" e-mail as they send ads almost daily.
Stellar HDF Member
Joined: Feb 2012
Posts: 3,293
Likes: 3,519
From: PA
I have the 2 year warranty battery from them. I think it is a Duracell. The original one went bad a month before the warranty ran out...they replaced it with a brand new one for free
Stellar HDF Member
Joined: Apr 2010
Posts: 3,430
Likes: 239
From: northeast
I tend my bikes 24-7 when not being ridden I average 4.5 to 5 years out of a factory or DEKA battery.. in fact the factory battery from my switchback hiccupped in august of 2016 so it was swapped but it still holds 12.5 on the shelf so I use it for testing
Banned
Joined: Feb 2017
Posts: 607
Likes: 107
From: Dark Side of the Moon
There's a thread on lithium batteries. You could try those, and many have a 3-year warranty.
A buddy has an Antigravity lithium for about 3 years on his Sporty. Never had to maintain it. Cranks right up, even after returning from his deployments.
A buddy has an Antigravity lithium for about 3 years on his Sporty. Never had to maintain it. Cranks right up, even after returning from his deployments.
Seasoned HDF Member
Joined: Sep 2008
Posts: 14,188
Likes: 11,299
From: San Diego, CA
I recently had a security camera go bad out of warranty, I called them and they admitted it was out of warranty, but said "Send it to us, we will check it out, and we will see what we can do". They called me back a week or so later and said "Sorry, the unit is fried. It is out of warranty, however we can sell you another one brand new in the box - not refurbished - at a discounted rate". And it was! A heck of a deal! They allowed me to buy THREE more of them at the good rate! I am very happy all the way around, they did not have to do this, and I will keep trading with them.
That is what the battery company should have done for you, but they did not.
That is what the battery company should have done for you, but they did not.
I don't believe the battery company had any obligation to do anything, I don't think the battery company should have done anything.... That is the way most business is handled....
However... what you experienced was superior customer service..... your customer service was way above and beyond what should be expected... it is the mark of a stellar company, that are in the minority of businesses today...
I know only a few vendors who practice that kind of customer service, and as a result they have earned my business, whenever I'm in the market for their product(s)...
That is the difference between a truly exceptional company and an good/average company.... a bad company won't even honor their basic obligations (like warranty), let alone go out of their way for a customer..
I don't think it's right to bad mouth an good/average company, just because they don't excel like a very few...
Just my 2 cents...
Outstanding HDF Member
Joined: May 2015
Posts: 2,172
Likes: 377
From: Georgia
I have had brand name appliances, expensive ones, fail days outside of warranty and been refused warranty repair.
They were within their right to do so and I will not badmouth them for it.
Nor will I ever purchase that brand again.
They were within their right to do so and I will not badmouth them for it.
Nor will I ever purchase that brand again.
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Seasoned HDF Member
Joined: May 2012
Posts: 32,934
Likes: 36,032
From: Carlsbad, CA
So many other threads praised the Big Crank Battery, now this one bad mouths it as a cheaply made 1 year Battery.
What’s up?
I’m think about replacing my soon to be 3 year old HD Battery, just because I like to replace them before they fail.
What’s up?
I’m think about replacing my soon to be 3 year old HD Battery, just because I like to replace them before they fail.
Last edited by TriGeezer; Mar 14, 2018 at 05:27 PM.
