Dealership Query
Thread Starter
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Novice
Joined: Jul 2018
Posts: 21
Likes: 1
From: Wales Uk
Dealership Query
I have a 2017 Harley Davidson Ultra Limited, it was transported back to the dealer last Friday 6th July, i noticed on tickover that the voltmeter was reading nearly 16 volts and needle climbing into the red zone. The dealership told me that it's the ''Regulator" that's faulty and that they've ordered in a new one, BUT it won't arrive into Belgium until approx 20th July( by the way the Dealership is in Wolverhampton UK & i live in Wales, approx 2 hrs away from them ) , i've told them that i hope my bike is ready for the 4th August as i'm supposed to be going off on a tour on it, i asked if they had a demo i could use in the meantime , they said they haven't , do you think they should offer/get me one until my bike is ready ??
Tourer
Joined: Mar 2015
Posts: 359
Likes: 100
From: Florida
I have a 2017 Harley Davidson Ultra Limited, it was transported back to the dealer last Friday 6th July, i noticed on tickover that the voltmeter was reading nearly 16 volts and needle climbing into the red zone. The dealership told me that it's the ''Regulator" that's faulty and that they've ordered in a new one, BUT it won't arrive into Belgium until approx 20th July( by the way the Dealership is in Wolverhampton UK & i live in Wales, approx 2 hrs away from them ) , i've told them that i hope my bike is ready for the 4th August as i'm supposed to be going off on a tour on it, i asked if they had a demo i could use in the meantime , they said they haven't , do you think they should offer/get me one until my bike is ready ??
I know that isnt what you want to hear, but to expect more is unrealistic and unreasonable.
i sincerely hope your bike is up and running before your planned trip.
Stellar HDF Member
Joined: Sep 2016
Posts: 2,908
Likes: 3,512
From: At home.
No.
A dealership would have to have a ton of loaners to offer everyone a bike that is getting work done, and they'd just pass that cost on to the consumer.
Would a loaner be nice? Absolutely.
A dealership would have to have a ton of loaners to offer everyone a bike that is getting work done, and they'd just pass that cost on to the consumer.
Would a loaner be nice? Absolutely.
Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 647
From: Santa Clarita
Hold on a moment. Have you or anyone actually put a multimeter on the battery to get a true reading. If you havent, you're just pissin' in the wind.
My 2011 FLHX does the same thing. The multimeter tells me I don't have a problem. Next time I'm inside the fairing I will calibrate the gauge.
Don't let your head explode until you've confirmed that there really is a problem!
My 2011 FLHX does the same thing. The multimeter tells me I don't have a problem. Next time I'm inside the fairing I will calibrate the gauge.
Don't let your head explode until you've confirmed that there really is a problem!
Extreme HDF Member
Joined: Jun 2011
Posts: 14,731
Likes: 2,536
From: Mountain Top, Alabama
Problem to be confirmed by a known good meter is a MUST.
Many gauges are OK for general references "On the fly", but when it leads to coins, be certain. (Quid, in your case).
Many gauges are OK for general references "On the fly", but when it leads to coins, be certain. (Quid, in your case).
Thread Starter
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Novice
Joined: Jul 2018
Posts: 21
Likes: 1
From: Wales Uk
Yes i used a multimeter , because the battery terminals are quite awkward to get to i put the probes on the power feed to the starter motor and other onto an earth and it read 15volts and rising.
Cruiser
Joined: Mar 2009
Posts: 137
Likes: 20
From: Chicago Burbs.
The gauge on my new Ultra reads close to 15V. It seemed to high to me but I haven't checked with a volt meter. I
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Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 647
From: Santa Clarita
Ok...that's handled. Now to the real reason for your post.
We out here on the World Wide Web can debate what the dealer should and shouldn't do from now until the next millenia. It's not gonna affect your deal, and if your sled ain't fixed when you're ready to roll, you...and only you...are gonna have some hard decisions to make.
But I'll almost guarantee ya that this thread is gonna go way sideways. ..and none of its gonna help ya. Good luck, I do hope it all works out in your favor!
We out here on the World Wide Web can debate what the dealer should and shouldn't do from now until the next millenia. It's not gonna affect your deal, and if your sled ain't fixed when you're ready to roll, you...and only you...are gonna have some hard decisions to make.
But I'll almost guarantee ya that this thread is gonna go way sideways. ..and none of its gonna help ya. Good luck, I do hope it all works out in your favor!
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Seasoned HDF Member
Joined: Feb 2006
Posts: 6,680
Likes: 602
From: South Florida
Who really cares if a dealer in the UK gives out service rentals or not. Hows that for a sideways response?