I have read the same complaints on other forums also about this. Very interesting but sad. I wonder what the issue really is, in the process of being sold, going under? His stuff is very, very expensive and looks like not a lot of customer service support anymore. Somethings up.

 

Why did Mark leave ? He always took care of any problems i had when ordering stuff from Baker.
There must be a very good reason he's gone.

 

I do not know. I liked the post because he agreed that losing Mark was bad. He has never mentioned the reason either on the forum or in the PM's we've shared. He is happy working out of the shop he built behind his house and he got a gig repairing golf cars. He and Tina seem like life is good.

 

I recently contacted Baker with a product question, via both their website "contact us" form, and then an email to their listed contact email..... 3 weeks later, I hadn't heard from them. I choose a different vendor/product...

Whether they have just been sold (as someone said on another forum), or are preparing to sell, a company will often "thin out" the operation and the inventory, to lower costs/liabilities and make the spreadsheets look better for the sale..... Sadly, support personnel are usually seen as expendable in times like those.... people in the organization are then tasked with doing two or more jobs. When that happens customer service plummets......

Whatever the cause of their current lack of communication and support, I hope they get it back under control. When your product is for a leisure market, support and customer service are very important for success.....

 

This was one of the reasons I ended up not buying a Baker Reverse when I was looking. I needed the part NOW and not 6 weeks later plus I wanted good support after the sale and after reading about all the issues currently I just couldn't spend that kind of cash with the current climate.

 

Their products all seem to be really well designed and because of that, I’m hoping I won’t need support after the purchase. If I would have known these issues prior, I probably would have gone elsewhere. Everything I looked up was positive when it came to baker.

In separate news, I got a shipping email yesterday afternoon. So hopefully I’ll have it soon.

 

Several people have had problems lately...this is the third thread I have read about slooow ship times, and lack of communication

 

Ignoring customer inquiries on their orders and not answering questions in a timely fashion, not communicating accurate shipping dates, those are huge red flags. I'd be very hesitant to do business if/until things get normalized.

 

It does seem like Baker is doing all it can to ruin the great reputation they spent years building. Doesn't matter much how great the parts are if people can't get their hands on them. Not only that, but unanswered emails or phone calls are even worse. Or just outright dishonesty about when parts ship...

I had an issue a couple weeks ago with the Baker Armored Attitude Adjuster. I was one month past the 2 year warranty period. I contacted Baker to see if there was anything they could do to help me out. If not, certainly understandable as the warranty terms are the warranty terms.

Anyway, I sent them the picture below along with my original order info. I was assured that the person I was working with would consult with mgmt and get back with me. I'm still waiting...

As for their products - their primary chain adjuster is the first Baker product I bought. It was also the last.

You can see for yourself where it broke apart in 3 different places.

 

You are not giving me a warm and fuzzy right now. That’s the tensioner I just bought, I hope it was just a fluke. I’m sorry to hear about your part failure though.