Corbin Customer Service?????
Road Master
Joined: Feb 2007
Posts: 1,248
Likes: 25
From: York, PA
RE: Corbin Customer dis-Service?????
Ordered corbin side covers for my valkyrie a few years back. They took forever, fit and finish was poor. I think they need a wake up lesson in customer service.
Thread Starter
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Road Captain
Joined: Oct 2006
Posts: 607
Likes: 1
From: JAX Florida
RE: Corbin Customer Service?????
still trying real hard to be patient, but it ain't easy. dropped it off at their Ormond Beach, Florida store for repairs on 7/29, and was told Tuesday of this week, it should be shipped out of California on Friday, 8/24. As the salesman said in the beginning, you kept your factory seat didn't ya? Well it's a dang good thing I still have the OEM. Otherwise the scoot would be basically laid up for a month while they jumped all over it. Still hoping it will come in some time next week, as I am now on mysecond application of tape under the OEM to prevent the paint from rubbing off. (FYI, the corbin does not cover the entire area of the OEM. if not protected, the OEM will rubb/scuff the paint on the tour pack and will be visable after the Corbin is installed.).
One more time can some of the nay sayers tell me again why Corbin shouldn't have been expected replaced this out of hand? Back rest pan with sharp edges cutting through both arm rests requiring modifications to the base pan andcomplete recovering?
One more time can some of the nay sayers tell me again why Corbin shouldn't have been expected replaced this out of hand? Back rest pan with sharp edges cutting through both arm rests requiring modifications to the base pan andcomplete recovering?
Outstanding HDF Member
Joined: May 2007
Posts: 2,754
Likes: 4
From: GA
RE: Corbin Customer Service?????
I am going to be in the market for a new seat for my Glide in the next few months - dual touring seat, back rest and tour pack back rest. Guess I can cross the Corbin I was going to buy off of my list and look at that Mustang again.
RE: Corbin Customer Service?????
Well aparently they are trying to work on this. Unfortunately it's too late for most people,if they are trying at all!
https://www.hdforums.com/m_2098480/m...tm.htm#2113456
https://www.hdforums.com/m_2098480/m...tm.htm#2113456
Road Warrior
Joined: Nov 2006
Posts: 1,738
Likes: 7
From: St. Charles, IL
RE: Corbin Customer Service?????
Try this guy, Des from www.ultimateseats.ca Best seat I have ever been on and a great guy that will bend over backwards to make his customers happy. I have been to his shop in Toronto, and been out with him many times. Met him at some of the bike shows, Honda shows, and he has gotten enough people asking him to do seats for their H-D bikes that he has started doing them now. He will even let you take a seat on a test ride if you see him at one of the shows he attends during the summer. How many companies will let you test ride a seat? 
Road Captain
Joined: Mar 2007
Posts: 612
Likes: 15
From:
RE: Corbin Customer Service?????
Thanks for the info.. if I change out the seat on my bioke I'll go elsewhere. Screw them
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Road Captain
Joined: Mar 2007
Posts: 612
Likes: 15
From:
RE: Corbin Customer Service?????
You see this is the positve power of forums like this. I don't know you but Ivalue your opinion on this based on your experiences with products designed for a similar bike to mine.
Account Deactivated
Joined: Jun 2006
Posts: 6,264
Likes: 1
RE: Corbin Customer Service?????
And everyone wonders why we buy products from China or Japan.!!!!!!!!!!!!!!!!!!
ORIGINAL: oley55
here I sit with $1,300+ dollars invested in Corbin Seat products for my FLHTC, (Dual touring seat, drivers backrest, and tour pack backrest). Bought the tour pack back rest at the Ormond Beachstore on February 24, 2007. Last week I foundthe leading edge of the tour pack arm rest has a very sharp base plate underneath thatis/has cut through the seat coveringmaterial (not leather).
I call the the Ormand Beach, FL store where it was bought and installed and ask if I can drive 98 miles to their store to get a replacement. The answer is NO, theywill not replace it. Corbin will take it off and ship it to California to correct the problem. I say wait a minute, what am I supposed to do while your shipping you poorly manufactured backrest around the country. They answer, "well you should still have your original backresttouse while we recover (our poorly manufactured) the backrest." I respond, BS, at whatI paid there should be noreason for me to have kept theOEM backrest to use in case yourCorbin product failed.Thisbozo ( Dave or Dan) then tells me, if your car is broke Ford doesn't give you a new car, they repair it. I respond, you're right, but if the seat is broke in my Ford,they put in a new seat. Your Corbin seat is broke, replace it. He then tells me most people wait until the off season to send stuff back, so it has less impact. I wonder to myself,when is the off season inFlorida, or even California???
As it sits now, I will drive down to Ormond Beach tomorrow morning with the Corbin Back rest strapped to the luggage rack with my OEM backrest reinstalled (yes I still have it) so Corbin can send their poorly manufactured and over pricedbackrest off to California for recovering. I did pin them down to shipping the recovered backreat to my home. (Oh Boy, at least I don't have to drive up and down the state of Florida with a spare backrest strapped to my bike!)
Although I do like my Corbin saddle, having read a lot of great reports about Mustang seats, if I could do this over again, I wouldnever,ever go with Corbin.
Yep-per, I am pissed!!! I stupidly expected, that by going with the most expensive seat on the market, I was getting something more than just a seat requiring 2K miles for break-in, I thought I was also getting some customer service.I was wrong!
Unless there is a significante change in customer service when I get to the store tomorrow, Corbin can eat my **** and die. Fool me once, shame on you. Fool me twice, shame on me!
here I sit with $1,300+ dollars invested in Corbin Seat products for my FLHTC, (Dual touring seat, drivers backrest, and tour pack backrest). Bought the tour pack back rest at the Ormond Beachstore on February 24, 2007. Last week I foundthe leading edge of the tour pack arm rest has a very sharp base plate underneath thatis/has cut through the seat coveringmaterial (not leather).
I call the the Ormand Beach, FL store where it was bought and installed and ask if I can drive 98 miles to their store to get a replacement. The answer is NO, theywill not replace it. Corbin will take it off and ship it to California to correct the problem. I say wait a minute, what am I supposed to do while your shipping you poorly manufactured backrest around the country. They answer, "well you should still have your original backresttouse while we recover (our poorly manufactured) the backrest." I respond, BS, at whatI paid there should be noreason for me to have kept theOEM backrest to use in case yourCorbin product failed.Thisbozo ( Dave or Dan) then tells me, if your car is broke Ford doesn't give you a new car, they repair it. I respond, you're right, but if the seat is broke in my Ford,they put in a new seat. Your Corbin seat is broke, replace it. He then tells me most people wait until the off season to send stuff back, so it has less impact. I wonder to myself,when is the off season inFlorida, or even California???
As it sits now, I will drive down to Ormond Beach tomorrow morning with the Corbin Back rest strapped to the luggage rack with my OEM backrest reinstalled (yes I still have it) so Corbin can send their poorly manufactured and over pricedbackrest off to California for recovering. I did pin them down to shipping the recovered backreat to my home. (Oh Boy, at least I don't have to drive up and down the state of Florida with a spare backrest strapped to my bike!)
Although I do like my Corbin saddle, having read a lot of great reports about Mustang seats, if I could do this over again, I wouldnever,ever go with Corbin.
Yep-per, I am pissed!!! I stupidly expected, that by going with the most expensive seat on the market, I was getting something more than just a seat requiring 2K miles for break-in, I thought I was also getting some customer service.I was wrong!
Unless there is a significante change in customer service when I get to the store tomorrow, Corbin can eat my **** and die. Fool me once, shame on you. Fool me twice, shame on me!