Corbin Customer Service?????
6th Gear
Joined: Aug 2007
Posts: 12
Likes: 0
From: Cleveland OH
RE: Corbin Customer Service?????
I see things havent changed at Corbin. I had a similar situation with a different seat, a "close solo" for a 99 RKC. I would rehash the details, but they are almost identical to yours. Bottem line it took forever to get the seat back, they had no qualms about not holding to the date of return they told me. Had to go on my once a year long cycle trip without it. Very unhappy. That said, its a two edged sword. I can honestly say I love the seat once I got it back. I recently upgraded to an 07 RKC and put my close solo from the 99 on the 07 and its awesome. I think Corbin in the end makes a great seat, but their customer service is horrible. Which is not acceptable considering how much you pay for their seats.
I also ran into the same problem of the near doubling of the price ofa seat I wanted for another bike. Went from mid $200s to Mid $400s in one year. I wrote them a nasty letter telling them I hope they give all their low level employees a huge raise for what they want for their seats! Did nothing but made me feel better. Bottem line: Great seat, horrible customer service if you need it. Too bad.
I also ran into the same problem of the near doubling of the price ofa seat I wanted for another bike. Went from mid $200s to Mid $400s in one year. I wrote them a nasty letter telling them I hope they give all their low level employees a huge raise for what they want for their seats! Did nothing but made me feel better. Bottem line: Great seat, horrible customer service if you need it. Too bad.
Tourer
Joined: Nov 2006
Posts: 413
Likes: 0
From: Jacksonville, Fl
RE: Corbin Customer Service?????
Well it's now one week after they said they were shipping your tourpack backrest. Did you get it? I'm betting not. Gotta Love Corbin Customer Service..[sm=boosign.gif]
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Road Captain
Joined: Oct 2006
Posts: 607
Likes: 1
From: JAX Florida
RE: Corbin Customer Service?????
on 8/29, prezackly thirty days from when I drove south to Ormond Beach Fl (7/29), my refurbished Ultra Classic passenger back rest arrived at the homestead in JAX FL as the man form Corbin said, you kept your OEM backrest didn't you? and it's a good thing I did. how can you squawk against a 30 day turn around?
Although therefurbishment looks great, I still feelthe same sharp edges on the base pan that cut through originally.It's pretty certain I will have to tear the passenger backrest apart and pad the sharp edges from the inside.why couldn't they think of that?
Although therefurbishment looks great, I still feelthe same sharp edges on the base pan that cut through originally.It's pretty certain I will have to tear the passenger backrest apart and pad the sharp edges from the inside.why couldn't they think of that?
Elite HDF Member
Joined: Jul 2007
Posts: 4,749
Likes: 16
From: sand mountain Alabama
RE: Corbin Customer Service?????
I have purchased many corbin products over the years but their customer service really sucks. They will not get any more of my money. I don't live in Ca. and will not drive there so they can make a product that I will like. Maybe they need to sell only in Ca...
Advanced
Joined: Jan 2006
Posts: 92
Likes: 0
From:
RE: Corbin Customer Service?????
Looked at corbin when at Sturgis and planned on ordering one. Will now go with Mustang. They will let you try it out and if not happy you can mail back for a full refund. By the way, bought a bus for my business and three months later the seat broke. The company took a seat out of another new bus and replaced my defective seat. That's called customer service. I guess some people settle for less.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
RE: Corbin Customer Service?????
ORIGINAL: dp
Bought a Corbin Dual Tour. Was flawed. Never rode it. They would not refund my $$$. Bought a Mustang. Love it. Every time I look at the Corbin I get mad all over again.
Bought a Corbin Dual Tour. Was flawed. Never rode it. They would not refund my $$$. Bought a Mustang. Love it. Every time I look at the Corbin I get mad all over again.
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Intermediate
Joined: Jul 2007
Posts: 31
Likes: 0
RE: Corbin Customer Service?????
I just saw this post after I bought the seat the driver back rest and the trunk back rest, thanks for heads up I will keep an eye out for a problem.
My real concern is how the trunk backest mounts to the trunk lid with justthree bolts, Harley had six bolts, and these rubber snubbers to cushion the movement of the backrest against the trunk lid.
I hope the changes from Corbindo not cause stress to the trunk lid, cracking etc.
Anyone had any problems so far with this?
You are right there is an attitude at Corbin like we are idiots whe we call.
My real concern is how the trunk backest mounts to the trunk lid with justthree bolts, Harley had six bolts, and these rubber snubbers to cushion the movement of the backrest against the trunk lid.
I hope the changes from Corbindo not cause stress to the trunk lid, cracking etc.
Anyone had any problems so far with this?
You are right there is an attitude at Corbin like we are idiots whe we call.
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