Don't back down
Thread Starter
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Cruiser
Joined: Jul 2005
Posts: 231
Likes: 1
Don't back down
I recently had an issue with a dealer for bad delivery practices and they tried to blow me off. Then a few weeks ago I ordered a chopped tour pack online and the supplier failed to send part of the kit (lock and keys).
Long story short I stayed on the dealer until they rectifiied the delivery issue, and they threw in a $100 gift card. The gift card was nothing to themreally but was a nice gesture for waisting my time. The tour pack issue has finally been resolved with a refund for the cost of the lock set which I purchased at a local dealer.
Here is the point though... Both places knew they were in the wrong and one would assume they would try to make it right immediately, but neither did. They figured if they blew smoke up my butt I'd eventually drop it, I won't. The online place actually sent me not one but TWO emails telling me that HD MOCO told them the kit I ordered didn't come with the lockset. This of course was a couple different lies. First off HD never told them that, and second they passed off the lie twice as being genuine. I simply cut and pasted their web ad and reference the HD parts catalog in an email reply and then told them I knew neither they or HD would purposely misrepresent a product they sold, lol.... I recieved my credit refund today.
So next time you get the run around, don't back down, press the issue if you are right. I think far to often we play down issues and as a result the service in the future stinks. I'm generally very polite and nice, but I sure don't like it when the dealers try to take advantage of my politeness (if thats a word, lol)... Its a simple case of they will do what we allow them to get away with, so don't....... T
Long story short I stayed on the dealer until they rectifiied the delivery issue, and they threw in a $100 gift card. The gift card was nothing to themreally but was a nice gesture for waisting my time. The tour pack issue has finally been resolved with a refund for the cost of the lock set which I purchased at a local dealer.
Here is the point though... Both places knew they were in the wrong and one would assume they would try to make it right immediately, but neither did. They figured if they blew smoke up my butt I'd eventually drop it, I won't. The online place actually sent me not one but TWO emails telling me that HD MOCO told them the kit I ordered didn't come with the lockset. This of course was a couple different lies. First off HD never told them that, and second they passed off the lie twice as being genuine. I simply cut and pasted their web ad and reference the HD parts catalog in an email reply and then told them I knew neither they or HD would purposely misrepresent a product they sold, lol.... I recieved my credit refund today.
So next time you get the run around, don't back down, press the issue if you are right. I think far to often we play down issues and as a result the service in the future stinks. I'm generally very polite and nice, but I sure don't like it when the dealers try to take advantage of my politeness (if thats a word, lol)... Its a simple case of they will do what we allow them to get away with, so don't....... T
Road Warrior
Joined: Apr 2007
Posts: 1,683
Likes: 2
From: Melissa, TX
RE: Don't back down
Page 415 of the '08 catalog.
Part #53194-07 - Chopped Tour Pack Lock Kit
I've bought detachable tour packs for 2 bikes now, and neither came with the locking hardware. I had to send in my key code to have a tumbler keyed to match my ignition key. Cost me about $20 total.
Got a part # for the tour pack you claim comes with the lock kit? Otherwise, you just assumed it was supposed to, and they gave you the schmooze job just to shut you up.
Squeaky wheel gets the grease, every time.
Part #53194-07 - Chopped Tour Pack Lock Kit
I've bought detachable tour packs for 2 bikes now, and neither came with the locking hardware. I had to send in my key code to have a tumbler keyed to match my ignition key. Cost me about $20 total.
Got a part # for the tour pack you claim comes with the lock kit? Otherwise, you just assumed it was supposed to, and they gave you the schmooze job just to shut you up.
Squeaky wheel gets the grease, every time.
Thread Starter
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Cruiser
Joined: Jul 2005
Posts: 231
Likes: 1
RE: Don't back down
Phurion, actually its page # 427 in the parts catalog and its CLEARLY states the key and lock are included with the chopped pack. Yes I have the part numberand it is #53111-96DH, but any/all of the chopped packs come with the lock and two keys. I contacted HD and they confirmed. They also told me they had had no communications with said internet HD dealer (the one in question).
So yes they did think they were gonna schmooze me with their BS, and then they realized I wasn't going to back off until I recieved what I paid for.
ps... so you know I'm not blowing smoke, if you look at pages 428, 429, and 430you will see that the other tour packs all sell the lock set separate. This is not the case for the chopped pack. Knowledge is power...... T
So yes they did think they were gonna schmooze me with their BS, and then they realized I wasn't going to back off until I recieved what I paid for.
ps... so you know I'm not blowing smoke, if you look at pages 428, 429, and 430you will see that the other tour packs all sell the lock set separate. This is not the case for the chopped pack. Knowledge is power...... T
Road Warrior
Joined: Apr 2007
Posts: 1,683
Likes: 2
From: Melissa, TX
RE: Don't back down
Oh, never thought you were blowin smoke. Just sayinI couldn't find any that came with the lock included.
You must be looking at a different catalog than I am, cuz 428, 429, & 430 in the 2008 catalog don't list tour packs or locks.
Maybe that's where the confusion came in for the dealer as well? Perhaps it use to be a sku'd part, but now it's only sold seperately?
Wonder if they sold it as a package back in 2000. Mighta saved me a couple-o-bucks. =)
You must be looking at a different catalog than I am, cuz 428, 429, & 430 in the 2008 catalog don't list tour packs or locks.
Maybe that's where the confusion came in for the dealer as well? Perhaps it use to be a sku'd part, but now it's only sold seperately?
Wonder if they sold it as a package back in 2000. Mighta saved me a couple-o-bucks. =)
Thread Starter
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Cruiser
Joined: Jul 2005
Posts: 231
Likes: 1
RE: Don't back down
Akitakoi, I ordered my chopped pack maybe 5 weeks back and recieved it a little over a week ago. So all told took maybe 4 weeks. Its Vivid black with no striping. I was surprized it showed so quickly as normal is usually around 8-10 weeks for painted parts. Heck I waited 9 weeks for a fender a couple years back. Any luck and you will be seeing yours the end of the week
Road Master
Joined: Aug 2006
Posts: 944
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From: Tennessee
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Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
RE: Don't back down
from the hd website:
Color-Matched Chopped Tour-Pak®
Achieve a radical low touring profile with this 3-inch chopped and sectioned Tour-Pak®. The traditional Tour-Pak® luggage shape has been chopped and sectioned for a sleek, sporty look. Lock and keys (keyed to matche) sold separately, P/N 53194-07). Chopped Tour-Pak® can be installed on a Detachable Solo - or - Two-Up Tour-Pak® Rack, Rigid Mount Rack P/N 53118-98, or Original Equipment Tour-Pak® rack on Electra Glide® Classic and Ultra Classic® models. Dimensions: 22" W x 16" L x 8" H. Capacity 2800 cubic inches. See your Dealer for additional hardware requirements. Fits '97-later FLHR and FLHT models.
guess you got lucky. what catalog were you looking at?
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Joined: Feb 2005
Posts: 77
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RE: Don't back down
On page 407 of the 2006 catalog,item D. Chopped Tour-Pak Luggage,and also at the left top on page 408 it states "The complete kit includes lock and two keys (Key matching service is available through you Harley-Davidson Dealer)."
Note, this is the 2006 catalog. Don't know what the 2007 catalog shows.
Note, this is the 2006 catalog. Don't know what the 2007 catalog shows.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
RE: Don't back down
i would say that they have 'upgraded' since they put out the 06 catalog. i'm surprised they didn't say you were looking at an obsolete catalog and that description is no longer valid. you know the old 'we reserve the right to.......' thing.