My local dealer rant
Banned
Joined: Sep 2009
Posts: 7,960
Likes: 6,716
From: WI
I just went through this myself. It's your dealer. The service writer at my dealer took few days to get me the estimate. I send the pics to the insurance company once my claim was started. Dealer never sent anything to the insurance. The dealer sent me the estimate and I sent it to the insurance. Insurance company never sent an adjustor, they just went off the pics I sent. Never even called me.
Last edited by jamala00; May 5, 2021 at 12:22 PM.
Banned
Joined: Sep 2009
Posts: 7,960
Likes: 6,716
From: WI
Club Member
Joined: Oct 2011
Posts: 11,175
Likes: 2,484
From: Nor Cal
Thread Starter
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Road Warrior
Joined: Feb 2007
Posts: 1,625
Likes: 349
From: The Biggest Little City, Reno, NV
And while im on the subject, still nothing has been done. I was going to go pick it up and take it somewhere else, but the bill to them has to get paid from my insurance first.. Im willing to bet the riding season is over for me the way this is going.
Stellar HDF Member
Joined: Jan 2009
Posts: 2,578
Likes: 463
From: On a Lake, not far from the Gulf
Your bike has been at the dealer a month and they haven't even looked at it? Either they don't want the job, or they are incompetent. Call a tow truck Monday and arrange to take it somewhere else. I wouldn't allow a dealer like that to air up my tires let alone rebuild the bike.
Road Captain
Joined: Apr 2005
Posts: 697
Likes: 583
From: Edgewater, Florida
I had an out of state crash that did around $7k damage to my Electra Glide. When I got the bike home I called a friend who managed an HD dealership. He was up front with me and told me to get an appraisal and If I wanted him to do he work, it would be ready around April. He told me this on October 25th. I turned in the appraisal to my insurance company and ordered the parts from a dealer that gave me a 20% discount and I did the work and pocketed the 20% and the labor. I rode the bike on New Years Day. All the parts were in, about 3 or 4 weeks.
Tourer
Joined: Mar 2015
Posts: 469
Likes: 130
From: Portland, Oregon
On a somewhat related note...I'm curious about people's reluctance to name a dealer? Did I miss something in the forum rules about getting specific about dealer experiences? Otherwise, I don't get why people say things like "the only dealer in Anytown, USA" but not "Anytown Harley"?
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Cruiser
Joined: Jun 2020
Posts: 199
Likes: 127
From: Valley Head, WV
I wouldn't say you're stuck. You need to tell your insurance adjuster to Sh*t or get off the pot!! For either of them to take a month is unacceptable. If the dealer can't provide an estimate, the adj. should be sending an indy appraiser to the site to get it moving along.
Seasoned HDF Member
Joined: Apr 2013
Posts: 32,851
Likes: 17,888
From: Newcastle, OK
Buy the service writer and his buddies lunch or hand him a 20. Stop by in person. Consider telling them you don't want the bike anymore and that you plan on buying a new one from them if that's what you want to do, like I did.
When I went through this the service writer had to take a bunch of pictures of the bike and submit them through an app. My insurer was State Farm, there were issues and he had to go through the process twice. The claim was then subbed out to another company for review. In the end the bike was totaled because the repair cost was 75% of the value of the bike.
You want thorough documentation of the damage and basically you want the dealership on your side.
When I went through this the service writer had to take a bunch of pictures of the bike and submit them through an app. My insurer was State Farm, there were issues and he had to go through the process twice. The claim was then subbed out to another company for review. In the end the bike was totaled because the repair cost was 75% of the value of the bike.
You want thorough documentation of the damage and basically you want the dealership on your side.
