Sena 30K headset issues
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Stage I
Joined: Jun 2022
Posts: 1
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From: Arizona
Sena 30K headset issues
Hi all. I'm having issues with my HD 30K Sena Headset connecting with my Street Glide CVO. It was working for many months, now when I listen to it while riding, I get distortion, and a voice comes on that says "Headset not connected, please try again later" or something like that. I took it to the dealer, and the tech said HD doesn't do well when you pair both an Iphone as well as the headset, so suggested I just pair the headset to the bike, and then plug in my iphone to use Car Play. Tried that on my way home, thinking that was it. Same thing happens. I even switched from FM Radio to music on my iphone, thinking it could be a tuner/reception problem. The tech told me before I left, that if this doesn't work, they may have to replace the entire radio head behind the fairing. I suggested that they try to give me a new headset, which would be less invasive. Waiting for them to let me know what they want to do next. It's under warranty, so not concerned about what they want to do, but reaching out to see if anyone else has had this issue, and if so, what you did to remedy it? Thx.
Stage I
Joined: Aug 2022
Posts: 1
Likes: 0
From: Finland
Hi all. I'm having issues with my HD 30K Sena Headset connecting with my Street Glide CVO. It was working for many months, now when I listen to it while riding, I get distortion, and a voice comes on that says "Headset not connected, please try again later" or something like that. I took it to the dealer, and the tech said HD doesn't do well when you pair both an Iphone as well as the headset, so suggested I just pair the headset to the bike, and then plug in my iphone to use Car Play. Tried that on my way home, thinking that was it. Same thing happens. I even switched from FM Radio to music on my iphone, thinking it could be a tuner/reception problem. The tech told me before I left, that if this doesn't work, they may have to replace the entire radio head behind the fairing. I suggested that they try to give me a new headset, which would be less invasive. Waiting for them to let me know what they want to do next. It's under warranty, so not concerned about what they want to do, but reaching out to see if anyone else has had this issue, and if so, what you did to remedy it? Thx.
Only way to get rid of it is to downgrade to earlier 2.x firmware from backup. Loosing new features this way though. It is really pitty after spending big buck for WHIM and all...
HDF Community Team
Joined: May 2022
Posts: 507
Likes: 241
From: CA
Is there a push button on the helmet unit to toggle the microphone on/off? If so, turn off the mic. Or if you use a FF helmet make to put it inside the chin bar, not outside.
And if you don't have a second passenger unit, turn off any intercom features. Otherwise when the mic picks up noise it switches to intercom mode. If it's picking up continuous noise it's going in and out of intercom mode continuously, until firmware somewhere either crashes or disconnects it due to excess BT errors.
And if you don't have a second passenger unit, turn off any intercom features. Otherwise when the mic picks up noise it switches to intercom mode. If it's picking up continuous noise it's going in and out of intercom mode continuously, until firmware somewhere either crashes or disconnects it due to excess BT errors.
Last edited by bson; Aug 19, 2022 at 01:21 PM.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
Is there a push button on the helmet unit to toggle the microphone on/off? If so, turn off the mic. Or if you use a FF helmet make to put it inside the chin bar, not outside.
And if you don't have a second passenger unit, turn off any intercom features. Otherwise when the mic picks up noise it switches to intercom mode. If it's picking up continuous noise it's going in and out of intercom mode continuously, until firmware somewhere either crashes or disconnects it due to excess BT errors.
And if you don't have a second passenger unit, turn off any intercom features. Otherwise when the mic picks up noise it switches to intercom mode. If it's picking up continuous noise it's going in and out of intercom mode continuously, until firmware somewhere either crashes or disconnects it due to excess BT errors.
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