J&S Jacks "Missing in action"?
Stellar HDF Member
Joined: Mar 2011
Posts: 3,482
Likes: 631
From: NorCal Rocklin
COINCIDENCE or NOT??
Yesterday, after 4 months of calling, texting and emailing J&S Jacks to simply ask the status of my replacement bottle jack I received an email from UPS saying the bottle has shipped out, a tracking number and it will arrive today! (hopefully)
Is it a coincidence that I filed a dispute with my credit card bank, the day before it supposedly shipped?? Did my dispute give J&S a "kick in the butt"? It's just my guess that it did, because the timing is too much of a coincidence. For those who happen to be waiting months, without a response or their purchase from J&S, maybe a "dispute" filed with their CC company might do the trick....who knows?
Yesterday, after 4 months of calling, texting and emailing J&S Jacks to simply ask the status of my replacement bottle jack I received an email from UPS saying the bottle has shipped out, a tracking number and it will arrive today! (hopefully)
Is it a coincidence that I filed a dispute with my credit card bank, the day before it supposedly shipped?? Did my dispute give J&S a "kick in the butt"? It's just my guess that it did, because the timing is too much of a coincidence. For those who happen to be waiting months, without a response or their purchase from J&S, maybe a "dispute" filed with their CC company might do the trick....who knows?
this reminds me of Bike Bandit were people would place orders and would never be placed.
In your case, once you filed the dispute, the order finally came in.
My tin foil hat tells me they had the part and you as a customer would forget about the order. So they purposely waited until you did something about it which filing a dispute kicked it into high gear
Screw them. Local or not, if you want to screw your customers like that, I would never do business again.
Seasoned HDF Member
Joined: Aug 2013
Posts: 6,080
Likes: 1,957
From: Somewhere on the Bourbon trail
Originally Posted by Rob175
COINCIDENCE or NOT??
Yesterday, after 4 months of calling, texting and emailing J&S Jacks to simply ask the status of my replacement bottle jack I received an email from UPS saying the bottle has shippedout, a tracking number and it will arrive today! (hopefully)
Yesterday, after 4 months of calling, texting and emailing J&S Jacks to simply ask the status of my replacement bottle jack I received an email from UPS saying the bottle has shippedout, a tracking number and it will arrive today! (hopefully)
Thread Starter
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
Perhaps they were "holding back" on their supply of bottles in order to fill their jack orders (can't sell a jack without a bottle)...and perhaps their jack orders have diminished due to all the "bad press" (ie: this fourm and other customer complaints).
All I know is I now have my replacement bottle (with the release **** and properly drilled holes) and hopefully I won't need any further contact with J&S.....which, as I've said before, is too bad because the product they make is a very good one.
All I know is I now have my replacement bottle (with the release **** and properly drilled holes) and hopefully I won't need any further contact with J&S.....which, as I've said before, is too bad because the product they make is a very good one.
Tourer
Joined: Jun 2013
Posts: 428
Likes: 153
From: Raleigh NC
its a COMPLETE COINCIDENCE....as mine is arriving today as well. I am assuming it was literally a supply chain issue and that they got so frustrated with telling people that, they ended up stopping the replies is all. I hope it has the same ****!! I waited months and months....but I ran into same issues with MANY parts over the last year so its not unusual
Thread Starter
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
Yes it has the same **** and drilled holes. There also seems to be a small hole drilled in the pump handle receiver
. Perhaps to better secure the foot peddle from turning if the other screw loosens
. Btw its a RED bottle jack for what its worth. Made in china obviously.
Last edited by Rob175; Jul 13, 2022 at 07:32 PM.
Club Member
Joined: Jun 2018
Posts: 4,052
Likes: 5,159
From: Below the Gnat Line
From the sound of it, I'd say they have been waiting on a container shipment of jacks and have only recently received it. Be that as it may, if/when I need a replacement, I'm heading to Lowe's. The complete lack of customer response many of you have posted tells me all I need to know. I have no doubt I can wrangle the **** situation; I is an injunear.
Thread Starter
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
Whatever was the reason for they delay the company should have just reported that to customers waiting for their items.
communications, communications, communications thats all.
communications, communications, communications thats all.
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Seasoned HDF Member
Joined: Nov 2010
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From: Oxford, Nc
From the sound of it, I'd say they have been waiting on a container shipment of jacks and have only recently received it. Be that as it may, if/when I need a replacement, I'm heading to Lowe's. The complete lack of customer response many of you have posted tells me all I need to know. I have no doubt I can wrangle the **** situation; I is an injunear.
)