J&S Jacks "Missing in action"?
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
J&S Jacks "Missing in action"?
OK....at the risk of beating a dead horse on this subject, I'd like to know if anyone placed an order with J&S Jacks, in the last 4 months, and has actually received their order?
Without going into my 4 month saga of trying to get an order status response from J&S to my emails, texts, phone messages, and website contact form, I'm curious if other customers have received their recently placed orders. My order was for a replacement bottle jack and placed the first week of March...........crickets, so far. Are they out of business?
I "get" supply chain issues and pandemic delays, but neither of those should be an excuse for zero communications, IMHO.
Without going into my 4 month saga of trying to get an order status response from J&S to my emails, texts, phone messages, and website contact form, I'm curious if other customers have received their recently placed orders. My order was for a replacement bottle jack and placed the first week of March...........crickets, so far. Are they out of business?
I "get" supply chain issues and pandemic delays, but neither of those should be an excuse for zero communications, IMHO.
Last edited by Rob175; Jun 29, 2022 at 11:39 AM.
Tourer
Joined: Apr 2018
Posts: 297
Likes: 180
From: SE Mass
Four months for a bottle jack is crazy. When the bottle jack on mine crapped out a few years ago, I bought a Torin from Lowe's and it's worked perfectly. You just have to drill a couple of mounting holes in the base and move the foot lever over from the original. I think it was under 40 bucks.
Seasoned HDF Member
Joined: Dec 2017
Posts: 5,076
Likes: 3,293
From: Plover, WI
OK....at the risk of beating a dead horse on this subject, I'd like to know if anyone placed an order with J&S Jacks, in the last 4 months, and has actually received their order?
Without going into my 4 month saga of trying to get an order status response from J&S to my emails, texts, phone messages, and website contact form, I'm curious if other customers have received their recently placed orders. My order was for a replacement bottle jack and placed the first week of March...........crickets, so far. Are they out of business?
I "get" supply chain issues and pandemic delays, but neither of those should be an excuse for zero communications, IMHO.
Without going into my 4 month saga of trying to get an order status response from J&S to my emails, texts, phone messages, and website contact form, I'm curious if other customers have received their recently placed orders. My order was for a replacement bottle jack and placed the first week of March...........crickets, so far. Are they out of business?
I "get" supply chain issues and pandemic delays, but neither of those should be an excuse for zero communications, IMHO.
Thread Starter
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
YES...I've called, left messages, texted, emailed, and tried writing on their web "contact form" (smoke signals maybe next)......nada, crickets.......and yes I have a Torin bottle jack that I can use as a back-up. But really it's all about customer relations. Since 2015 I've been a big fan of J&S Jacks, writing here and elsewhere about my very positive opinions and offering my recommendation to those who might be interested in buying that type of jack.....but now, in all good conscience, I can't recommend J&S anymore. Not because of a poor product, but instead 100% due to their lack of "customer care"....they quickly process the payment and then ..... NO COMMUNICATION...NO ORDER STATUS....NADA.
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
Last edited by Rob175; Jun 29, 2022 at 05:56 PM.
Seasoned HDF Member
Joined: Mar 2010
Posts: 38,527
Likes: 6,407
From: Honah Lee
YES...I've called, left messages, texted, emailed, and tried writing on their web "contact form" (smoke signals maybe next)......nada, crickets.......and yes I have a Torin bottle jack that I can use as a back-up. But really it's all about customer relations. Since 2015 I've been a big fan of J&S Jacks, writing here and elsewhere about my very positive opinions and offering my recommendation to those who might be interested in buying that type of jack.....but now, in all good conscience, I can't recommend J&S anymore. Not because of a poor product, but instead 100% due to their lack of "customer care"....they quickly process the payment and then ..... NO COMMUNICATION...NO ORDER STATUS....NADA.
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
I emailed them with the HDForum.com letterhead. That tends to wake people up. At least they can tell you its on a ship or something.
I'll pop back in and let you know since obviously, I can't find out myself. If I get you a contact, be polite. The last time I did this, the Owner of another outfit called me and played a recording of someone I ask them to help and he was being a real jerk ....
Their web page contact form says 14 weeks for delivery. Email for a quicker response. lease allow up to 12-14 weeks for delivery. E-mail inquiries for fastest response. Thank you for your patience!Please allow up to 12-14 weeks for delivery. E-mail inquiries for fastest response. Thank you for your patience!
Last edited by Jackie Paper; Jun 29, 2022 at 06:18 PM.
Seasoned HDF Member
Joined: Nov 2010
Posts: 17,548
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From: Oxford, Nc
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Seasoned HDF Member
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From: central NC
Last I read around here the president of the company is basically running the whole operation, being terribly shorthanded. Then of course the whole supply chain fiasco.
That said, if they can’t deliver, or can’t tell you at all when they will deliver. I’d cancel and request a refund, and if I didn’t hear back in a few days, contest the charges.
That said, if they can’t deliver, or can’t tell you at all when they will deliver. I’d cancel and request a refund, and if I didn’t hear back in a few days, contest the charges.
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From: Knoxville
YES...I've called, left messages, texted, emailed, and tried writing on their web "contact form" (smoke signals maybe next)......nada, crickets.......and yes I have a Torin bottle jack that I can use as a back-up. But really it's all about customer relations. Since 2015 I've been a big fan of J&S Jacks, writing here and elsewhere about my very positive opinions and offering my recommendation to those who might be interested in buying that type of jack.....but now, in all good conscience, I can't recommend J&S anymore. Not because of a poor product, but instead 100% due to their lack of "customer care"....they quickly process the payment and then ..... NO COMMUNICATION...NO ORDER STATUS....NADA.
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
Next week, if I'm still waiting, I plan on calling my CC bank and cancel the charge (the bank has already told me it's not going to be a problem).
Seasoned HDF Member
Joined: Aug 2013
Posts: 6,080
Likes: 1,957
From: Somewhere on the Bourbon trail
Originally Posted by Rob175
YES...I've called, left messages, texted, emailed, and tried writing on their web "contact form" (smoke signals maybe next)......nada, crickets..
Holy smokes! I saw the current price of their lift. Man have they gone WAY UP since I bought mine.