J&S Jacks "Missing in action"?
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Road Warrior
Joined: Dec 2016
Posts: 1,844
Likes: 938
From: Lincolnshire, IL
That reply from the owner is now 7 MONTHS OLD......and he ONLY posted it on Facebook.
#1. Does he think his customers really check out his FACEBOOK page?
#2. He has a web page that should be updated with that type of statement, not posted on Facebook!
#3 Even if he only has a "stock reply", why not send it to all of his waiting customers?...he has our e-mail addresses since purchasers get immediate email confirmations after an order is placed (within minutes)
I only am asking for a status report. My guess is they don’t want to send JUST a bottle Jack. They’d rather use it to complete a full Jack build for sale is my guess. I assume the profit is greater on a whole Jack vs. just a bottle jack replacement. That’s why I asked if anyone has had their order fulfilled recently for anything from J&as.
But no matter at this point….. Friday I’ll cancel through my CC bank if I still don’t get a reply.......I need to do that before he goes out of business.
#1. Does he think his customers really check out his FACEBOOK page?
#2. He has a web page that should be updated with that type of statement, not posted on Facebook!
#3 Even if he only has a "stock reply", why not send it to all of his waiting customers?...he has our e-mail addresses since purchasers get immediate email confirmations after an order is placed (within minutes)
I only am asking for a status report. My guess is they don’t want to send JUST a bottle Jack. They’d rather use it to complete a full Jack build for sale is my guess. I assume the profit is greater on a whole Jack vs. just a bottle jack replacement. That’s why I asked if anyone has had their order fulfilled recently for anything from J&as.
But no matter at this point….. Friday I’ll cancel through my CC bank if I still don’t get a reply.......I need to do that before he goes out of business.
Last edited by Rob175; Jun 30, 2022 at 11:57 AM.
Club Member
Joined: Apr 2016
Posts: 11,539
Likes: 8,375
From: Inland NW
Yes, do this. Install one of the replacement bottle jacks suggested by the others that have replied
Seasoned HDF Member
Joined: Apr 2018
Posts: 7,968
Likes: 15,751
From: Florida
A couple of months back I decided I would purchase one of their jacks but I had a question. I contacted them multiple times without a response. Needless to say I did not spend my money on their product.
HDF Community Team
Joined: May 2022
Posts: 506
Likes: 241
From: CA
Seasoned HDF Member
Joined: Mar 2010
Posts: 38,527
Likes: 6,407
From: Honah Lee
Rob.
Jamie got back to me. I used their email... I assume you send your order number to them.
Jamie Roovers jamie@jsjacks.com, J&S Jacks info@jsjacks.com Cc Steve Roovers steve@jsjacks.com, Tanner Roovers tanner@jsjacks.com
They replied
RIPSAW
We are currently filling orders from early in the year and are consistently building more parts and getting them to our painting faculty. Unfortunately, we continue to struggle with staff shortage which limits the amount we can get manufactured and shipped leading to long lead times. We truly apologize for the issues and inconvenience!
Jamie J&S Jacks
Jamie got back to me. I used their email... I assume you send your order number to them.
Jamie Roovers jamie@jsjacks.com, J&S Jacks info@jsjacks.com Cc Steve Roovers steve@jsjacks.com, Tanner Roovers tanner@jsjacks.com
They replied
RIPSAW
We are currently filling orders from early in the year and are consistently building more parts and getting them to our painting faculty. Unfortunately, we continue to struggle with staff shortage which limits the amount we can get manufactured and shipped leading to long lead times. We truly apologize for the issues and inconvenience!
Jamie J&S Jacks
Stellar HDF Member
Joined: Jul 2017
Posts: 2,327
Likes: 2,404
From: Jackson, OH
I think the owner is not-so-subtly telling people he doesn't care whether he gets an order or loses an order. In fact, he's probably relieved when people go away. The lack of communication is simply a way to decrease his personal stress.
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Road Warrior
Joined: May 2017
Posts: 1,422
Likes: 981
From: Northern VA
Rob.
Jamie got back to me. I used their email... I assume you send your order number to them.
Jamie Roovers jamie@jsjacks.com, J&S Jacks info@jsjacks.com Cc Steve Roovers steve@jsjacks.com, Tanner Roovers tanner@jsjacks.com
They replied
RIPSAW
We are currently filling orders from early in the year and are consistently building more parts and getting them to our painting faculty. Unfortunately, we continue to struggle with staff shortage which limits the amount we can get manufactured and shipped leading to long lead times. We truly apologize for the issues and inconvenience!
Jamie J&S Jacks
Jamie got back to me. I used their email... I assume you send your order number to them.
Jamie Roovers jamie@jsjacks.com, J&S Jacks info@jsjacks.com Cc Steve Roovers steve@jsjacks.com, Tanner Roovers tanner@jsjacks.com
They replied
RIPSAW
We are currently filling orders from early in the year and are consistently building more parts and getting them to our painting faculty. Unfortunately, we continue to struggle with staff shortage which limits the amount we can get manufactured and shipped leading to long lead times. We truly apologize for the issues and inconvenience!
Jamie J&S Jacks
Seasoned HDF Member
Joined: Mar 2010
Posts: 38,527
Likes: 6,407
From: Honah Lee
Does seem to be a problem going on. Seem like it was just a cut and paste and my email to them was the First Poster note.
Since I didn't nor wanted that actual order number, he really didn't have the persons name or order.
What bothered me was he's just drop shipping a hydraulic jack. But maybe he didn't understand my email.
Shot off another email...Said this ..
Thanks. However this is just a replacement part. The bottle jack. Been 4 months. So you are saying your previously cut and past answer applies to that.
I guess I assumed that part was just a China part . Are you doing a modification to it to work on your lift? Sorry to tie you up but lot of motorcycle people are looking at this already.
Thanks for a quick response.
Last edited by Jackie Paper; Jul 1, 2022 at 05:41 AM.