Yep, me too. After a several-day delay I got the first email that said that because of unexpectedly heavy demand they were behind. Then I got the confirmation email. Then I got the email saying they were canceling my order. First time I've heard of a vendor doing that - normal thing to do would be to backorder the merchandise and ship when it comes in.

What Sears has done is more of a classic bait-and-switch: pretend to sell you something at a great price just to get you into their store - not really intending to give you the great deal - hoping you'll buy something else.

I'll be complaining.

 

Still haven't heard back from Sears CS yet other than my cancelled order notice. Wrote them an unhappy customer letter 3 days ago. I guess Sears has turned into a KMart clone........

 

Go to the top of this webpage, hit "Search" and type in "Torque Wrench Use" in the Search Item block, then hit enter. You will find loads of threads with lots of infoon torque wrenches and their use. Some posts have pics and photos.Best to find someone you know that knows how to usethem and have him(or her)show you.

 

Started the tread.
I got the email that said they were behind. I checked online with my order number and it said my order was processed 11-26-07 (really placed 11-22-07). Have not got the email saying they canceled my order. I'll be pissed if it happends. Sorry it happened to a few of you. Sears has gone down hill in the CS department. I learned that when they wanted to charge me $75 labor to come out tofix my $120 garage opener still under warranty. $75 was to troubleshoot and show up. If they could fix it it costed more, However parts were free.

 

Sears just posted some horrible earnings. .01 per share and the stock lost $14 today. And they wonder why!

 

I ordered mine online Friday PM for pickup at local store. I printed my confirmation page and took it first thing Sat AM. Website said to wait for your email telling you that your items are ready at the store. I presented the confirmation and they gave me the wrench. I still have not received the email from Sears telling me that my item is ready to pick up.

I would take my confirmation page that shows that I paid to a local store and see if they would honor that price. Worth a try.

 

I ordered the Sears torque wrench last Saturday night. I got the confirmation email yesterday. The UPS tracking shows that it is scheduled to be delivered to my house today.

 

Kmart, a unit of Sears Holdings Corp.
http://www.searsholdings.com/

 

I was trying to avoid this but nobody inquired about my "Consider yourselve Lucky" comment.

Not to bust your chops, but do a little research before running out buying these. Accuracy isnot very goodand not very repeatable. From most calibration shops, Craftsman torque wrench rank lower than Habor Frieght. I make my living wrenching, and I have been burned too many times. Hell, do a search even on the Net to find out.

I have almost 2 of every size from 1/4" to 1", smaller ones in in.Lbs and also in ft.lbs. I'm required to send them out for calibration each year. We are required to check calibration on our calibration meter before each use. The engines we built start in the mid 30 grand range all the way to the hundreds of thousand dollar range. 26HP to 8000HP.

I had my inch pound wrench sent off for annual calibration and I bought a Sears to get me by on a small project. We do not have a inch pound calibration meter at work so I could not test it. Right off the bat,it stripped a bolt and I figured bad threads, then it stripped another bolt. I found out it was so far off it wasn't funny, best we could tell it was off over 20%.

Guess what, brand new, and sears would not stand behind it because of limited warranty on Torque wrenches. Calibration cost more than the wrench cost, so in the trash it went.

For a low cost, good, reliable and fairly accurate torque wrench, Proto still ranks towards the top. SK does well, Snap On, Mac, Matco do good. Beware of Snapon. They quite making the repair parts every few years. I've been burned on this several times as well and quite buying them. I still have 2 of their Aircraft torque wrenchs that have been very good, and always fall withing calibration. My proto does awesome, and my Matco does well each time.

Craftsman, may be okay for occasion use, but being inaccurate is good anytime. A $10 beam type is honestly more accurate then a craftsman click type, or a lot of the other click types. My high dollar wrenches are dial type. (aircraft/military type)

 

Got mine just now: