Garmin Quiest mount fell off
Thread Starter
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Tourer
Joined: Jun 2005
Posts: 498
Likes: 1
From: Rhode Island
Garmin Quiest mount fell off
Hi Guys,
FYI... I have a 2005 Ultra and had the dealer install the Garmin Quest mount 2 maybe 2.5 years ago. The GPS isn't in the mount all that often, but yesterday on the highway it snapped right off with the GPS in it! Fortunately, (don't ask me how the he11 I did this) but as it popped it must have landed on the end of the seat right in front of me or I snatched it in the air as it came off, either way I was able to hold onto it while I pulled over into a rest area. Didn't scratch the tank or anything so I don't think it hit the tank or center chrome console. Lucky. Also lucky that this expensive item didn't become a plastic heap bouncing along the road behind me.
The mount attached to the fairing has two plastic pins, one of them snapped off and the
spring loaded clip on the mount itself had cracked.
If you have this mount, check it.
Joe
FYI... I have a 2005 Ultra and had the dealer install the Garmin Quest mount 2 maybe 2.5 years ago. The GPS isn't in the mount all that often, but yesterday on the highway it snapped right off with the GPS in it! Fortunately, (don't ask me how the he11 I did this) but as it popped it must have landed on the end of the seat right in front of me or I snatched it in the air as it came off, either way I was able to hold onto it while I pulled over into a rest area. Didn't scratch the tank or anything so I don't think it hit the tank or center chrome console. Lucky. Also lucky that this expensive item didn't become a plastic heap bouncing along the road behind me.
The mount attached to the fairing has two plastic pins, one of them snapped off and the
spring loaded clip on the mount itself had cracked.
If you have this mount, check it.
Joe
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Joined: Sep 2007
Posts: 83
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HD Quest Mount Failure
Same issues with the fairing mount, which I assume you have on the Ultra, and the latch on the saddle. Both items were replaced under waranty as I was within on year of install.
The screws that hold the mount to the fairing have too much thread lock pre-installed. The first thing that happened when I installed it was to strip the brass insert out of its plastic seat. Recovered from that and the alignment pins broke (poor design with no radius at the base) and the tab in the saddle then broke about 11 months after purchase - selling dealer warranteed that. The whole assembly could not have been tested to any extent: living on the fairing, the stuff's going to vibrate.
To top it all off, the Quest unit itself died after about 15 months. Called Garmin - they replaced the GPS unit with a new one.
So, I've had lots of failures, fortunately within warranty coverage or good graces of the companies. I don't know how much longer it will last.....
The screws that hold the mount to the fairing have too much thread lock pre-installed. The first thing that happened when I installed it was to strip the brass insert out of its plastic seat. Recovered from that and the alignment pins broke (poor design with no radius at the base) and the tab in the saddle then broke about 11 months after purchase - selling dealer warranteed that. The whole assembly could not have been tested to any extent: living on the fairing, the stuff's going to vibrate.
To top it all off, the Quest unit itself died after about 15 months. Called Garmin - they replaced the GPS unit with a new one.
So, I've had lots of failures, fortunately within warranty coverage or good graces of the companies. I don't know how much longer it will last.....
Thread Starter
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Tourer
Joined: Jun 2005
Posts: 498
Likes: 1
From: Rhode Island
Looked on-line for the replacement parts... Easy to find the fairing mount part, not so easy to find the cradle. HD is selling a handlebar mount cradle but that one doesn't connect to the fairing mount. On-line it looked like the only way to get the cradle was in the GPS kit for the fairing mount that came with the GPS. Of course this can't be true, so I called the
dealer. They couldn't really figure it out either but did have a fairing mount in stock with a cradle, but wasn't sure if it was the right cradle. Since they are only a few miles ride away I took a trip. Nope, the cradle they had was the handlebar cradle. Opening the fairing mount box and looking at the exploded view of the installation instructions pointed out the part number for the cradle. Turns out the fairing mount cradle they made back in 05, maybe 06 is discontinued. They have a replacement cradle now. Sorry don't have the part number, and the new cradle is on order for me. I'm guessing that they fixed what ever the malfunction was with the original one?
I'll be trying the new cradle and see what type of life I get out of this one.
Thanks,
Joe
dealer. They couldn't really figure it out either but did have a fairing mount in stock with a cradle, but wasn't sure if it was the right cradle. Since they are only a few miles ride away I took a trip. Nope, the cradle they had was the handlebar cradle. Opening the fairing mount box and looking at the exploded view of the installation instructions pointed out the part number for the cradle. Turns out the fairing mount cradle they made back in 05, maybe 06 is discontinued. They have a replacement cradle now. Sorry don't have the part number, and the new cradle is on order for me. I'm guessing that they fixed what ever the malfunction was with the original one?
I'll be trying the new cradle and see what type of life I get out of this one.
Thanks,
Joe
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If I remember correctly, the new(er) mounts have been upgraded, and HD was replacing broken mounts for free.
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Cruiser
Joined: Feb 2009
Posts: 119
Likes: 2
From: MN
Wish I had seen this particular page before leaving for CO! My garmin conquest mount failed and it hit road running.. Whew, the semi missed it, but the receiver snapped off. Hope HD will owe up to their failing mount. Less than a month old. Slips in with two clicks, pulls right out as if it had no locks... Gee you would think there would be some safety setting for these? like a safety pin or screw; something?
If anyone has these. Be on the watch for the roving GPS, it can get expensive!
Finished the trip without the GPS.. Parts and all will have to wait till HD makes a decision. I hope a fair response. Either way, I'm plugging the three holes, going with handle bar mount. Friend has had both no issues... Murphy's law! I'll post the out come.
Later
Tom
Ret, USAF
If anyone has these. Be on the watch for the roving GPS, it can get expensive!
Finished the trip without the GPS.. Parts and all will have to wait till HD makes a decision. I hope a fair response. Either way, I'm plugging the three holes, going with handle bar mount. Friend has had both no issues... Murphy's law! I'll post the out come.
Later
Tom
Ret, USAF