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What's Wrong with Samson??????

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Old Jun 3, 2010 | 01:36 PM
  #61  
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Samson_info
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Originally Posted by 2009FLSTC
Here is what SAMSON pipes do in 800 miles.Its your choice to Buy or NOT .. Like I said Previous there customer service is NO help.Read this entire Forum and then you will understand..The one pic you can see the Chrome Bubbled ..Awful.......
bubbling chrome is a warranty issue that we take care of immediately. please give us a call right so we may help you with this problem. 888-5-SAMSON.
thank you,
JR
 
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Old Jun 3, 2010 | 01:46 PM
  #62  
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Samson_info
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Joined: May 2010
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Originally Posted by 2009FLSTC
Well WELL WELL if it isnt JR ...Guys I been dealing with this guy .I have a Heritage Softail .They WAS a brand new set of Samson Fishtails on it..They blued and yellowed within 800 miles.When i talked to customer service it was JR that i was dealing with.He told me that if I would have he dealer call they would take care of the problem.....The dealer called and SAMSON said NO we are not honoring the warranty.Just like 95% of this forum has said STAY AWAY FROM SAMSON...All of this with my bike took place MAY 2010 and ...JR starts to be a SMART A&& through emails.I will post all my emails back and forth with JR and you will see exactly what kind of customer service they have... SAMSON MUFFLERS ARE JUNK....Go with VANCE AND HINES...SAMSON WILL NOT HONOR NOTHING ..ONCE YOU BUY THEM ...THEY DONT KNOW YOU...... I am so glad I saved all your emails JR...Dont forget to introduce yourself me to me at STURGIS...... Hope this helps everyone not to make a Mistake...I wish I knew who to contact at Samson to forward your emails to ..Every Body Ride Hard....
Just like this gentleman said we do our warranties with the dealer direct if they are not from Samson direct. we always strive to do our best but if a customer can not follow our simple return policy we get bad mouthed. we can still help you with your issues if you were to follow our policy and have the dealer give us a call and the issue would be taken care of immediately. we do take pride in our customer service, it is second to none. please have the dealer call us so we may be able to help you. 888-5-SAMSON
thank you,
JR
 
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