Dealer wants to keep my SG for up to 2 months
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Road Captain
Joined: Jun 2006
Posts: 544
Likes: 2
From: Houston, TX
Dealer wants to keep my SG for up to 2 months
I recently bought a new SG and the day I brought it home I noticed large paint blob and run on the front of the tank by the inner faring. I called them that day and was told to bring it in for them to look at it. I was told that it needed to be replaced and it would take up to 60 days for me to get a new tank. I told them it wasn't a problem and to order it and call me when it comes in. They told me they needed to remove my tank, send it in, and wait for my new one to come in. Does this sound right?
Banned
Joined: Oct 2006
Posts: 1,633
Likes: 2
From: New York
I had a similar problem with a front fender. They ordered it and then when the new one came in they needed the old one for the warranty approval but they can order it and you can drive it until the new tank comes in, otherwise tell them you want a loaner bike for the time your bike is laid up.
Club Member
Joined: Nov 2007
Posts: 4,474
Likes: 6
From: Port Charlotte, Florida
Total bullshit, my dad bought a SERG in march and we found an issue with the weld not cleaned up and sticking out. I road up to the dealer he showed them and they took pics sent them to harley and harley said ok and they ordered a new tank. Told him they would call when it comes in. They did and put it on no keeping the bike thats crazy its summer tell them order the tank and call you when it comes in.
Tourer
Joined: Apr 2009
Posts: 282
Likes: 1
From: Las Vegas area
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Intermediate
Joined: Jun 2009
Posts: 45
Likes: 0
From: Ocean County N.J.
I had same problem with tank on my crossbones,they ordered tank and called me when tank was in.
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Thread Starter
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Road Captain
Joined: Jun 2006
Posts: 544
Likes: 2
From: Houston, TX
Thanks guys. I thought something didn't sound right. I was going to tell them that I'll bring it back in the winter but I knew they would forget all about it by then. I have a feeling by the way they were acting that this might be a battle. Is there a main HD customer service dept that I can call if they aren't willing to budge?